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ICT QUALITY, INNOVATION & EXPERTISE
AT THE SERVICE OF YOUR BUSINESS!
Welcome & Introduction
Kris VansteenwegenHead of Cross Functional ServicesNRB
FTE
CA
2
544
€146,7 M
FINANCE & INSURANCEPUBLIC & SOCIAL
UTILITIESINDUSTRY
149
€23,4 M
44
€3,5 M
25
€2,5 M
HEALTH CARE
17
€1,7 M
MOBILE & WEB
1167 collaborators in 2014 (FTE)
Turnover 2014 : €222 M
188
€26,6 M
179
€30,0 M €4,9 M
PUBLIC & SOCIAL LOCAL
21
3
2 SITES
HERSTAL
+ 30KM Dark Fiber
+10 TELECOM PROVIDERS
SELF-SUFFICIENT IN ENERGY
3 DATA CENTERS
1 DATA CENTER
VILLERS-LE-BOUILLET
A GEO-REDUNDANT ICT INFRASTRUCTURE
4
VIDEO MONITORING SYSTEMS IN REAL TIMEESCALATION PROCEDURES SHORTENEDQUICK AND EFFECTIVE MANAGEMENT OF INCIDENTS AND PRIORITIESOPTIMIZED COLLABORATION IN CRISIS
SERVICE CONTROL CENTER
SOFTWARE
• Implementation of Application Solutions
• Custom Development• Integration• Application Maintenance
CONSULTING
• Digital/IT Roadmaps• Solution Architecture• Business Continuity &
Disaster Recovery• Expertise
INFRASTRUCTURE
• Mainframe Hosting• Distributed Systems
Hosting• Cloud Computing• RIM (Remote Infrastructure
Management)• Housing• Managed ExaData• Workstation/Workplace
management• Projects
5
OUR SERVICES
PRINTING
• Transactional documents• Digital printing• Book printing
6
COMBINE YOUR OWN IT ENVIRONMENT WITH NRB’S PRIVATECLOUD AND PUBLIC CLOUD SERVICES!
NRB ASSUMES THE ROLE OF CLOUD SERVICE INTEGRATOR.
…
NRB’S HYBRID CLOUD
7
CLOUD COMPUTING
YOU CHOOSE THE COMPONENTS THAT YOU WANT TO MANAGE ON YOUR OWN AND THOSE YOU WANT TO OUTSOURCE
SERVICES THAT ADAPT TO YOUR NEEDS
A MONTHLY BILLING BASED ON THE ACTUAL USE
8
• Change & Release Management is about Quality & Risk: integrity of the live environment.• How close can we get to the customer expectations with the minimum cost, time, resources and
an acceptable risk on the live environment (in the broad sense).
• Change & Release Management has a direct impact on your (customer’s) business:• What business value does the change/release have? What is its priority.• What systems or applications will be affected by the Change/Release?• Who will be affected what are the expected results?
• Continuous Delivery, Agile, Devops -> Automation!• Increase reliability• Faster time-to-market• Repeatable• Better business alignment• Cheaper and faster benefits realization
• Caveat: your contract needs to be constructed in a way to be able to cope with the changes.
9
• Not only lack of maturity in IT service management is a reason for failure in realizing operational and financial objectives, but also difference in maturity.
• Networking of practitioners is one of the many options to align, stimulate, inspire and innovate. Especially sharing knowledge about new technologies, methodologies and practices speeds up market acceptance and maturity.
• Through alignment between practitioners, common language and understanding will result in reduced operating risks, smoother and simplified governance processes, lower costs and increased performance.
• Aligned practitioners enable corporations to become agile, lean, flexible and to react faster to changing conditions, whether caused by internal factors or by changing market conditions.
• Mutual understanding and alignment on terminology and approach results in less conflicts, more positive relationships, better collaboration, increased partnerships and more chance of success.
supports
WANT TO LEARN MORE?
WWW.NRB.BE