6 tools for Remote Working for Productiver Banking

Sector

1.IVR

Interactive Voice Response is an automated telephonic provision that helps in contactless contacts of the recipient with the bank representative. Yes, you read it right. With this tool, the client’s information is recorded and filtered through calls to the executive who looks the concern. It is quite helpful for the industry since it accomplishes near-able goals of the employees and engaging employees only for the most typical queries.

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2.Voice Broadcasting

This tool helped delivering a pre-recorded voice message to be circulated to all the customers of the bank. Besides saving the time of calling up each customer individually, the task of conveying important information to many at one time is done in a jiffy. It helps to viral messages in the blink of an eye.

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3.Bulk SMS

You all are familiar with this service since the banks provide some basic and essential information through a single SMS. Every month, banks send messages to all the account holders of a particular bank. The text messages usually are alerts to avoid or report frauds, to lodge a complaint or about the latest addition to the existing services. This simple tool can make a vast difference in strengthening your customer engagement.

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4.Toll-Free number

The customers have the privilege to dial a toll-free number in case of any doubts. As no charges are levied for calling the numbers; the customers can take their time to get their queries answered. The main advantage of this tool is that the calls are usually recorded for later purposes like training, practice etc. In fact, the customer care executives solve some of the banking needs over a call without you having to venture out of your home.

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5. Cloud Call Center

This software has made the lives of the bankers easier. The security offered to store all calls and data is guaranteed. This customer service operation has a variety of elements that have brought banking to the doorsteps. A high-degree performance by this software is what the topmost banks are availing.

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6.Automated Dialer

As the name suggests, it is an automatic dialing service which operates through an electronic device or software. The best use of it is that the banker can choose it to convey an automated message through a phone call or can get connected automatically to the phone numbers in person. As everything is automated, it saves time and engagement of the banking professional.

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Overall Benefits of

these tools to the Banking

Industry

• The services save a lot of time since they can convey a message to many people at the same time.

• Cost-effectiveness is also a major perk since these are low on expenses i.e. the bank does not have to invest a huge amount for promotion of services.

• All these services form terrific digital alternatives to propagate the brand name, services and achievements

• These are highly reliable since all the information is kept confidential and secure.

• No need to install additional & dense infrastructure.

• Easy availability of services is an added benefit.

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Tags

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