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Govt of India had launched the Common Service Center (CSC) Scheme for providing sustainable digital access to rural communities & for giving the necessary impetus for knowledge empowerment of the rural community. The CSC Scheme, a strategic cornerstone of the National e-Governance Plan (NeGP), is approved by the Government, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale. In light of the importance of the Scheme, Department of Information technology, Ministry of Communications and Information Technology organized a CSC Seminar on ‘Enabling Service Delivery: Bridging The Digital Gap’ at Vigyan Bhawan on July 16, 2011 to brainstorm with all the stakeholders in the Scheme – State Designated Agencies, Service Center Agencies, Village Level Entrepreneurs, Banks & the State/Central Governments and national level service providers. The panel discussions primarily focused on the following topics… Session I: Accelerate Delivery of Bharat Nirman Services, Financial Inclusion and Skill Development through the CSC Platform Session II: Access to Health & Education through Remote Service Delivery & Management by Mainstream Government Departments & Institutions Session III: Infrastructure Framework for CSC and Innovative Services
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Common Services Centers (CSC) SchemeEnabling Service Delivery: Bridging the Digital Gap
Department of Information TechnologyMinistry of Communications & IT
Government of India
“Delivering Government services to citizens, closer to home; available any time at affordable costs”
Vigyan Bhawan16th July 2011
Progress so far…(Jun’11)
*Due to termination of SCAs in Andhra Pradesh, Haryana, Maharashtra, Tamil Nadu, and Uttarakhand around 4537 CSCs are reported to be non operational
70%-100% (13)
50% - 70% (4)
Jammu Kashmir
Himachal Pradesh
Punjab
Haryana
Uttar Pradesh
Uttaranchal
Bihar
Gujarat
Maharashtra
Karnataka
KeralaTamilNadu
AndhraPradesh
Orissa
Chattisgarh
West Bengal
J&K
HP
Punjab
Haryana
Rajasthan
Gujarat
Karnataka
Kerala
CHH
Sikkim
Arunachal Pradesh
Puducherry
TN
WBBiHJHD
Uttarakhand
UP
MP
Maharashtra
AP
Orissa
ASM NGL
MNPMGH
TRIPURA
10% - 50% (2)
SCA Selected (1)
≤ 10% (1)
ChandigarhChandigarh
GoaGoa
MZR
• CSC rolled out - 95,710
Daman and Diu
Dadra & Nagar Haveli
Lakshadweep
Andaman & Nicobar Islands
Under Discussion (2)
DelhiDelhi
100% (12)
CSC Rollout Progress (2007 – 2011)
CSC Names at States
Haryana
Jharkhand
WB (Tathya Mitra)
Maharashtra
Bihar
Gujarat
Assam
MP Meghalaya (Rainbow)
Uttarakhand Orissa (Jan Seba Kendra)
Akshaya Centers (Kerala)
Rajasthan Nagaland
TN Uttar Pradesh
Karnataka
Jammu & Kashmir
HP
Delhi Chhattisgarh Chandigarh AP
Services Enabled
Financial Inclusion e-Payment
Telemedicine
Women Literacy e-Learning
Bill Payments
G2C Services
• Land Records (RoR)• Certificated : Birth / Death /
Character / Caste…etc• Bill Payments: Electricity /
Water / BSNL Landline…etc• Women Digital Literacy• Entrance Examination
application forms• Vehicle “Chhalaan
Payments”• Social Welfare / Grievance
Tracking
B2C Services
• Telecom Services: DTH Bills / Mobile Bills…etc
• Hotel / Transportation Reservations
• Insurance Premiums – LIC / National / Oriental…etc
• Microsoft Tutorials• SMS based services• Advertisements• Education Extension• Agricultural Extension
Over 14.6 million+ customersRs. 1.2 Billion+ revenue* (Based on data received from 28,113 CSCs)
Over 14.6 million+ customersRs. 1.2 Billion+ revenue* (Based on data received from 28,113 CSCs)
EducationTelemedicine/HealthG2CB2CFinancial Inclusion
Services Offered By CSCsMost Preferred /
Revenue Generating Services (Maximum Citizens
Covered)
Most Preferred / Revenue Generating
Services (Maximum Citizens Covered)
Issuance of Certificates: 10 Million services delivered
Issuance of Certificates: 10 Million services delivered
Rs. 97 Million+ Revenue GeneratedRs. 97 Million+ Revenue Generated
Per CSC: Citizens Served (average) = 520Average amount spend by citizen per transaction = Rs. 88.39/- (G2C + B2C)
Per CSC: Citizens Served (average) = 520Average amount spend by citizen per transaction = Rs. 88.39/- (G2C + B2C)
Services being offered through CSCs
• e-District
• MNREGA - Jharkhand
• Telemedicine
• Telehomeopathy2 CSCs delivering services – West TripuraTotal footfall of 95 Patients within 3 monthsRs. 10 per Patient charged
Linking of MNREGA payments to beneficiaries through CSCs as a part of FIOnline MIS entries at CSCs
Leveraging CSCs for providing healthcare to rural IndiaProposed pilot at 10 CSCs in Rae BareliVarious services provided through e-District are:
Certificates (Online filling and processing: Income, Caste, Domicile, Birth, etc)Licenses (Driving Licenses ,Arms Licenses, etc)Social Welfare (Old-age pensions, widow pensions, family pensions, etc)Complaints (Customer Grievances: unfair prices, absentee teachers, etc)RTI (Online application filling and processing)Linkage with other G2C Services (RoR, Registration, Driving License, etc)Information dissemination (Government Schemes)Assessment of Taxes (Income, property, etc)Utility Bill Payment (Electricity, Water, etc)
Total of 100,000 applications filled online through 2 Akshaya CSCs (Kerala) alone, under the e-District project
• Bihar: 4,522 Muster Rolls Prepared 354 Vouchers Disbursed Total Amount Transacted: Rs. 23.2 Million (+)
• Jharkhand: Rs. 1.4 Lakh earned through A/C opening by 20 CSCs 7,000 A/Cs opened @ Rs. 20 per new A/C opened Total of Rs. 20 Lakh disbursed (in 2 months) through 20 CSCs Great earning opportunity (VLE share @ 0.5% of amount transacted) Rs. 3 Lakh transacted by 1 CSC alone (Earning Rs. 1,500)
• e-Literacy - Sikkim Initiated at 10 CSCs, covering 40 schools 858 students enrolled, 2000+ sessions held Conceptualized to provide additional revenue support for academically
weak students
FI – Banks and the SCAs
JharkhandJharkhandBiharAssam Madhya Pradesh
JharkhandUP
Chhattisgarh
Jammu & Kashmir
Service Tie-ups at National Level
• e-Learning: IGNOUDOEACCMicrosoft INTELYahoo
• IGNOU (www.ignou.ac.in) Certificate courses:
Spoken English and Personality Development Primary Education (CPE) Entrepreneurship and Skill Development Tele-centre/ Village Knowledge Centre Management Communication Skills for BPO, ITeS and Related Sectors
MoU to be signed on 16th July 2011 with IGNOU to use CSCs as IGNOU extension centers
Revenue sharing mechanism: 80% VLE commission 10% SCA share 10% SPV share
• Microsoft– Digital Saksharta Course (http://dsaksharta.in/.)
• DOEACC– Course on Computer Concepts (CCC)– Empowering Women in Rural India through
Digital Literacy– Training to 25,000 Women in 10 states on
Computer Concepts
• Yahoo– Digital Literacy & Awareness
(www.learnwithyahoo.com/yahoo)
• IGNOU (www.ignou.ac.in)– Diploma courses:
• Computer Application
• Computer Accounting
• Office Management
• Intel: Easy Steps Basic Course– Educational initiative of Intel for assisting local
organizations to enable ‘Digital Literacy’
Service Tie-ups at National Level…Contd
• Financial Inclusion: State Bank of India
• Insurance: LICEasy Insurance
• State Bank of India– CSC SPV to tie up with State Bank of India as National Level BC
(Banking Correspondent)– Kiosk Banking Model to be adopted– Interested SCAs to tie up with CSC SPV– CSCs/VLEs to become Kiosk Operator of SBI
• Life Insurance Corporation (LIC)– CSC SPV to tie up with LIC as National Level Agency– Interested SCAs to tie up with CSC SPV– CSCs/VLEs to offer insurance products through LIC
Governor, Reserve Bank of India launched Banking operations in CSC located in Kuru Block of Lohardaga ,
Jharkhand
• Easy Insurance– Tie-up with SPV to offer a variety of Insurance products through CSCs– Web-based service delivery available for insurance products from various
insurance service providerswww.easyinsurance.com
Service Tie-ups at National Level…Contd2• Other Services:
Pan Card Service AgentsUTI Technologies Services Survey through CSC Network – Nielsen• PAN Card Services
– CSC SPV to tie up with UTI Technology Services to use CSCs as PAN Card Agents– VLE will be provided access to the UTIITSL link (www.utiitsl.co.in)– PAN form is to be filled in by applicant and submitted at authorized CSCs– Detail instruction and training will be provided by UTIITSL to VLE free of cost– VLE to earn transaction based commission– MoU to be signed with SPV on 16th July 2011
• Total commission: Rs. 9 / Application• VLE’s Share: Rs. 7• SCA’s share: Re. 1 • SPV’s share: Re. 1
• Nielsen’s Survey Work– CSC SPV to tie up with Nielsen for data collection and data entry points
for survey work– 1240 CSCs selected to carry out pilot survey to derive national level
mechanism– Pilot to start in August 2011
CSC Highlights
“Deep penetration in untapped Rural Villages - Improved Quality of Life”
“Opportunities to Women to explore their Entrepreneurial Skills”
“Anytime, Anywhere Service Availability”
CSC Highlights
“India’s highest Cyber-Café is a CSC : Sherathang CSC, Sikkim (13,700 ft above sea level) ”
“Member(s) Parliament at Sherathang CSC, Sikkim”
“Inauguration of CSCs by Chief Minister, Shri Omar Abdullah in J&K ”
• Service Delivery is sporadic• Successful models to be replicated across all CSCs for service
enablement• Departments creating parallel initiatives - convergence
through CSCs required• Alternative arrangements for power and connectivity for CSCs• Lack of G2C / B2C services• Participation of line departments• Lack of sensitization and awareness activities
Challenges
Mainstream Players / Institutions – expected to use CSC network available up to remotest part of the Country
Thank You
www.csc-india.org
http://www.facebook.com/cscscheme
Twitter id CSC_India