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ICT TOOLS FORBUSINESS PROCESS RE-ENGINEERING FOR SUPPLYING QUALITY POWER TO CONSUMERS
Selvakumari Jayarajan iasMD Kesco and Mvvnl
( Kanpur and Madhyanchal discoms)
by
Smart city planningCore Infrastructure
Retro-Fitting Re-Devt Green-Field
Four models of Smart City Development
Pan-city
Power EnvironmentWater
SanitationRoads
Aspects to be considered for designing a smart city
People
People
Understanding Power
Planning for a smart city Power
Financial Condition of the DISCOMTariffs
Losses - Technical and AT and C
Cost of Power
Generation - Transmission - Distribution
Plan for future Demand also - Land, new services planned like metro etc
what does it mean to live in a city with smart Grid?
Distribution Automation
EnergyStorage
Grid Isolation
Home EnergyManagement
DSM and
Renewable Energy
Consumer - centric IT tools
IT
Energy Management initiatives in KESCO
Feeder and DT metering
SCADA
Substation automation
Energy storage Mechanism
Micro Grids for minimizing Outages during Damages
Underground cabling
IT
How IT tools help business process re-engineering ?
Financial Inclusion Planning
Skill Development
Use of IT for Monitoring and controllingbilling and payment activities
enabling all citizen centricservices through mobile
Increase use of the internetand social media
Big Data Analytics
Enabling Data Security
How KESCO has used IT tools for business process Re-engineering to create and upgrade
citizen - centric services
Billing and Payments
Traditional Billing Cycle
Problems# Bills did not reach people within time.
# Public harassment.
# Affects collection efficiency, turn up and revenue collection
Real Time GPS based OCR Billing
NEW M-POWER
N E W B I L L I N G S O F T W A R E M - P O W E R L A U N C H E D I N C O L L A B O R A T I O N
W I T H P H O E N I X W H I C H W I L L D R A S T I C A L L Y I M P R O V E B I L L I N G S O L U T I O N A N D T R A N S P A R E N C Y
G P S - E N A B L E D R E A L T I M E O C R B I L L I N G
# S O F T WA R E P R O V I D E D BY PRAGYAWARE A D O P T E D F O R O N L I N E B I L L I N G S O LU T I O N ( G P S E N A B L E D L I V E
B I L L I N G ) T H AT I S B I L L U P LO A D E D A S G E N E R AT E D . # O C R B I L L I N G S TA RT E D
# M E T E R P H O T O G R A P H S C O M PA R E D E V E RY M O N T H F O R TA M P E R I N G A N D R E C T I F I C AT I O N
OCR Billing
screenshot of Pragyaware.
new billing started since November,
2015
T R U S T B A S E D B I L L I N G E N A B L E D F O R C O N S U M E R S
N O T G E T T I N G B I L L U P T O 2 0 T H O F E A C H M O N T H .
T R U S T-B A S E D B I L L I N G
Trust Based Billing concept Make own Bill
Pay Online
Billing agent fails to reach house by 20th of any month
18
UPERC order onTrust-Based Billing
VARIOUS MODES OF PAYMENT# Net Banking# Debit and Credit Cards etc.# Payment through PNB ATM and Swipe Machine
B I L L PAY M ENT T HR O U GH AX I S BAN K S W I P E M AC H I NE S .
B ILL PAYMENT THROUGH CASH DEPOS IT MACHINE OF AX IS BANK .
BILL PAYMENTS THROUGH CBM AND SWIPE MACHINE
Supporting Infrastructure has to be created
Tools
Servers
Connectivity
Done all three in KESCO
IT
laptops, desktops and tablets distributed to all officers to enable smooth functioning of work
I T S UPP ORT T O OFF I C ER S
new softwares for officers - inventory module, m- dristii, works managementNE W SO FT WA RES FO R MO N ITO R ING WO RK OF OFF IC E RS
125 desktops, 30 laptops, 100 tablets purchased through UPDESCO
CLOUD SERVICES LAUNCHED (SIFY AND PHOENIX) # ENTIRE KESCO ON CLOUD FROM 1 ST MAY
# FIRST DISCOM TO DO SO IN UTTAR PRADESH
# RURAL CLOUD BASED BILLING OF UTTAR PRADESH MODELLED ON KESCO
CLOUD SERV ICES
KESCO DC SERVER Rack at Sify IDC, Noida
KESCO DR SERVER Rack at Sify IDC, Noida
DATA S EC UR I T YFor security of data, mpls line of 2 mbps done to all collection centers in collaboration with Tata Power for better connectivity and data transfer.
Soon kesco will be going for optic fiber connectivity.
For enabling live streaming of webcams, 2 mbps line taken separately with Bsnl.
CUG already with all officers in collaboration with vodafone services.
New data plan taken for enabling tablets to strengthen monitoringThis will enable JE s to feed raid data etc on m- dristii from the site itself.
All officers will have digital signature soon to enable more accountability.
Kesa house fully wi-fi enabled.
New softwares for business process re-engineering
APPLICATION TO AUTOMATERAID, TEMPORARY DISCONNECTION, METER REPLACEMENT, PERMANENT
DISCONNECTION
M - D R I S T I A N D RA I D S O F T WA R E
Raid Temporary Disconnection Permanent Disconnection Meter Replacement Works Management
• Estimation Regarding Work• Approval from Higher Management• Publish Tender• Work Order• Update Work Progress Report
Reports Abstract
Features
m-Dristii simplified
m-Dristii
Assessment
middlemen removed
consumer harassment reduced
timely collection of arrears
online process monitoring
M - D R I S T I A N D RA I D S O F T WA R E
S O F T W A R E P R O V I D E D BY P R A G YA W A R E A D O P T E D F O R O N L I N E F E E D I N G O F R A I D S D O N E BY B O T H D I S T R I B U T I O N
T E A M S A N D V I G I L A N C E T E A M S H AV E TA K E N I T U P T O A S S E S S M E N T S O T H AT
D I S C R E T I O N O F L O W E R E M P L OY E E S T O TA L LY D O N E A W AY W I T H . C H A N G E O F M E T E R S A N D N E W M E T E R I N S TA L L AT I O N S A L S O I N C L U D E D .
C O M P U L S O RY F O R O F F I C E R S T O F I L L I T O N S I T E ..
Officer feeding on siteLenovoTablet
Features Prepare Estimate Regarding Work Approval From Higher Management Publish Tender Work Order Update Work Progress
WORKS MANAGE MENT P ROCE SS SOFTWA RE
Online WMS system Advantages
Monitoring both civil and construction works
At any point of time tracking of any work possible
Live streamingphotos
and videosLive GPS
coordinatesDuplicity of
work reduced to zero
Saves lot of money and time
Screenshots of services covered
Notices
Reports Online feeding formats
WORKS MANAGEMENT SOFTWARE# S O F T WA R E P R OV I D E D BY P R A G YAWA R E A D O P T E D
F O R O N L I N E W O R K M A N AG E M E N T S O FT F O R PA P E R L E S S W O R K I N G A N D FA S T M O N I T O R I N G O F
O N G O I N G W O R K S ..
Screenshots of services covered
Tatkal New Service Connection form fill up Registration receipt generation To make online payment using Net Banking/Cards. Pending registration activity in mPower application. Check status of the applied NSC under Customer
Service menu. Service release.
Agenda
TATKAL NSC SYSTEM
Agenda
TATKAL NSC SYSTEM Now consumers can request for the New Service Connection
online through KESCo website with Tatkal Charges as applicable.(Rs 800/- for Domesctice and Rs 1100/- for Commercial with three phase)
After successful registration over website the consumer will get their registration details.
TATKAL SYSTEM# S O F T WA R E P R OV I D E D BY P H O E N I X A D O P T E D F O R O N L I N E N E W S E RV I C E C O N N E C T I O N S A B OV E 5 KW
# M O D E L L E D O N B A S I S O F RA I LWAY S TAT KA L S E RV I C E S# T I M E L I N E F I X E D F O R M O N I T O R I N G N S C AT
D I F F E R E N T L E V E L S# W I L L P U T A N E N D T O M I D D L E M E N
.
HT Registration Detail Registration
Officer level
Acknowledgement
Acknowledgement
Cost Estimation
Payment Intimation
Load Approval
Work order detailsMeter stock and release
Service release
Report for monitoring
ONL INE INVENTORY MODULE#I N VE N T ORY M ODU LE SOFTWA R E P R OV I DED BY P HOEN I X A DOP T ED
FOR ON L I N E M ON I T OR I N G A N D T RA N S PAR EN CY OF ST OR E .# A LL J UN I OR E N G I N EE R S P R OV I DED W I T H LEN OV O TAB LE T S FOR
ON L I N E FE ED I N G# A L L A SS I S TA N T E N G I N EE RS P R OV I DED W I T H HP DES KT OP S TO
M ON I TOR I N VE N T OR I ES# AL L E XE C UT I V E EN G I N EE R S AN D SU P E R I N T EN D EN T EN G I N E ER S
P R OV I DE D W I T H HP LA P T OP S FOR FA S TE R A P P R OVA LS AN D M ON I TOR I N G
E - TENDERING # E-TENDERING ADOPTED IN KESCO FOR TRANSPARENCY OF TENDERS
IN COLLABORATION WITH IC ICI BANK AND ABC PROCURE.# TOTAL REGISTERED CONTRACTORS IN KESCO : 120
# ALL TENDERS ABOVE 1 LAKH ARE BEING DONE THROUGH E-TENDERING.STARTED FROM JULY 2015
FEEDER AND DT METER MONITORING
# D T M E T E R M O N I T O R I N G T H R O U G H S E C U R E M E T E R S S O FT WA R E F O R I M P R OV I N G H E A LT H O F
F E E D E R A N D D T M E T E R S .
DT meter
feeder meter
online monitoring
Grievance Redressal
# New voice interactive Call Center for 1912 from Noida
G R I E VA N C E R E D R E S S A L
KESCO cy futures call center, Noida
URJA MITR
Urja Mitr enables us to send outage messages
to consumers incase of breakdowns
New DSM management system
Mobile APPS
#MOBILE APP FOR BILLING AND
PAYMENT THROUGH REGISTERED
MOBILE . #COMPLAINTS CAN
ALSO BE GIVEN THROUGH MOBILE
APP. #PLAN TO INCLUDE PAYTM AND PAYPAL
TO ENABLE BILL PAYMENT THROUGH
MOBILE ALSO
MOBILE APP
pragyaware mobile app
KESCO App in Playstore
new IVRS and manpower management system mobile app
Renewable Energyand
Energy Efficiency
Increased Renewable Energy UsageIncreased stress on Energy Efficiency Promoting Green Technology
Renewable Energy and Energy efficiency
initiatives in KESCO
Turn-up Based Billing
Data Cleaning and Analytics Integrated Manpower
Management Module
IPDS
New DSM management system
Renewable Energy usage increase
Future works in KESCO
Asset Mapping and Digitization
Problems with new ICT tools
overdose of tools
Number of apps and applications
Excess Data collection
Inability of officers to read and understand data
Investments needed to saturate infrastructure
The most important and pertinent question - Will people adopt new Technology?
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Thank you for your attention !!!