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–– –– Cognizant White Paper

Community, not Audience: How to Interact with News Readers

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Emerging technologies demand different responses from publishers, but the key is to emerge as a community leader, and to add value to the conversations within that community.

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Page 1: Community, not Audience: How to Interact with News Readers

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Cognizant White Paper

Page 2: Community, not Audience: How to Interact with News Readers

Newspapers and the Internet

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While emerging technologies

may demand different

responses from publishers

in incorporating them into an

effective overall strategy,

the key is to emerge as a

community leader, and to add

value to the conversations

going on within that

community.

Page 3: Community, not Audience: How to Interact with News Readers

Blogs

To fully engage

users into an online

community, newspapers

and other publishers

must allow users to

submit content

of all types.

Page 4: Community, not Audience: How to Interact with News Readers

Chat

To effectively serve the

goal of online community

leadership in a way that

drives the newspaper’s

brand, blogs must be

incorporated into the main

website of the newspaper,

or, if they are hosted

on separate sites,

cross-promoted with the

legacy media brand.

Page 5: Community, not Audience: How to Interact with News Readers

Creating new communities

Website search functions

should make sure that

entering the term

“Twitter”

leads to useful results, and

not just to stories that

include that term.

Twitter

Page 6: Community, not Audience: How to Interact with News Readers

Conclusion

Page 7: Community, not Audience: How to Interact with News Readers

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