Unified Business Mailbox

Receive incoming SMS, voicemails and personal recordings in one inbox – email.

Improve team collaboration and client responsiveness by picking up other colleagues’ enquiries when they are unavailable, sick or on annual leave.

Simplify the user experience and optimise investments in email and collaboration tools.

Distribute incoming SMS to a group of users or a central repository for audit purposes.

SMS interactions between users and clients automatically stored in salesforce in the appropriate account and under the relevant contact and case number.