The Mobile Revolution in Diagnostics Marketing DxMA Summit 2014

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Mobile Revolution:Are you on the guest list?

#DxMASummit@MatthewDRFollow the Golden Rule of TwitterPhone Friendly

Matthew Donegan-RyanDirector of Mobile Strategy,CrowdCompass by Cvent

Relation to Diagnostics?

1. Its an app attack!

2. Money on my mind

3. Nobodylikes me

4. Weve come a long way since pong

7. Psychic powers

5. Go nativeor go home

6. One-stop-shop

8. Location, location, location

@MatthewDR

Its an app attack!

2Billion+smartphones/tablets will be sold in 20147Xthatsthe number of PCs expected to be sold that year

has65apps installed127spendsminutes per day using apps150times per daychecks their phoneThe average smartphone user Source: Gartner

Global app usage grew 115% in 2013

Downloads to Date (Billions)102 billionApps downloaded in 2013(By 2016, Gartner estimates that there will be more than 300 billion apps downloaded annually)

20092010201120122013

Checking emailSocial networking NavigationGamesVideos / photos IDC

Source: ShoreTelSkySource: ShoreTelSkySource: ShoreTelSky

Source: ShoreTelSkySource: ShoreTelSky

Being productive is going mobile

eMarketer

Mobile appsMobile webvs.Year 201385%15%People prefer mobile apps

The Telegraph

95% of marketers use smart devices

Mobile is still new

Everyone is using smart devices

And having more fun

Time on mobile has nearly eclipsed TVSource: Flurry, 2013

1. Its an app attack!

2. Money on my mind

3. Nobodylikes me

4. Weve come a long way since pong

7. Psychic powers

5. Go nativeor go home

6. One-stop-shop

8. Location, location, location

@MatthewDR

Money on my mind

Is mobile marketingworth it?

TVRadio / OutdoorPrintDigitalDigital Ads will overtake traditional ads in 2015

Source: MarketingCharts.com

201120122013201420152016

In-app advertising increasesBrand awarenessBrand favorability Purchase intent 2x higher than general mobile advertising

Investing is Valuable

Increase your marketing ROI

Send timely and relevant notificationsKeep them updated and informedGet them excited to engage

Leverage Push

Expect no second chances

Gain more insight

Cut back on printing costs

Create a more sustainable image that engages your audience

1. Its an app attack!

2. Money on my mind

3. Nobodylikes me

4. Weve come a long way since pong

7. Psychic powers

5. Go nativeor go home

6. One-stop-shop

8. Location, location, location

@MatthewDR

Nobody likes me

We want a social experience

Mobile daily active users hit 469 million on average for June 2013

Mobile-only user count grew from 189 in Q1 to 219 million Q2 last year.

Facebook

Sixty percent of the 200 million active users log in via a mobile device at least once every month.Twitter

Share relevant content thats unique to your experience

Be a part of the social conversation

Leverage mobile apps to create connections

Make your brand more popular

Follow

1. Its an app attack!

2. Money on my mind

3. Nobodylikes me

4. Weve come a long way since pong

7. Psychic powers

5. Go nativeor go home

6. One-stop-shop

8. Location, location, location

@MatthewDR

Weve come a long way since pong

Use gamification to drive interaction

Incentivize

Your app should be fun!

Engage

Encourage usersto take action

Recognize

Make it memorable

Reward

We love to win!

1. Its an app attack!

2. Money on my mind

3. Nobodylikes me

4. Weve come a long way since pong

7. Psychic powers

5. Go nativeor go home

6. One-stop-shop

8. Location, location, location

@MatthewDR

Go native or go home

The biggest mistake we made as a company was betting too much on web (HTML5) as opposed to native.

-Mark Zuckerberg CEO, Facebook

Whats the difference?Native appsLive on deviceWork offlineIntegrate device features (camera, GPS, and contacts)Provide a snappier experiencePush notifications

The major players prefer native

Cvent has 200 app developers

1/3 Android1/3 Apple1/3 Web

The user experience is important

Better for security

Deliver a better performance on all devices

Its an app attack!

Money on my mind

Nobodylikes me

Weve come a long way since pong

Psychic powers

Go nativeor go home

One-stop-shop

Location, location, location

@MatthewDR

One-stop-shop

36% of marketers surveyed used digital marketing point solutions that were not well integrated or unified Forrester Research

Marketers who follow this path will fail to drive the digital marketing performance they expect

Align single point solutions to provide a consistent client experience

Enterprises adopting the platform approach are seen as closest to best-in-classAberdeen Group

Meet all of your needs with one platform

1. Its an app attack!

2. Money on my mind

3. Nobodylikes me

4. Weve come a long way since pong

7. Psychic powers

5. Go nativeor go home

6. One-stop-shop

8. Location, location, location

@MatthewDR

Psychic powers

What was the first phone with iTunes?

Are Google glasses a totally new innovation?

#DxMASummit 2015?2016?

82% of people like reading content from brands when its relevantContent Marketing Association

Deliver relevant content to users

94% of marketers surveyed stated that personalization is critical to current and future successeConsultancy

But fewer than 15% of businesses implement personalization on mobileeConsultancy

Its an app attack!

Money on my mind

Nobodylikes me

Weve come a long way since pong

Psychic powers

Go nativeor go home

One-stop-shop

Location, location, location

@MatthewDR

Location, location, location!

Facebook, Google, Yelp, Instagram, Twitter, and other popular apps use location-enabled features to boost engagementBusiness Insider

Why stand in line?

94% of smartphone owners search for local informationBusiness Insider

Why waste time searching?

89% of consumers want some sort of personalized mobile communications from brands and retailersVibes

Use location and context to make things easier and better

Dont advertaze with only proximity

1. Its an app attack!

2. Money on my mind

3. Nobodylikes me

4. Weve come a long way since pong

7. Psychic powers

5. Go nativeor go home

6. One-stop-shop

8. Location, location, location

@MatthewDR

Thank you!