Mobile Access - What do libraries want?

Saturday 15 April 2023 1

Mobile Access What do libraries want?

Implementing a mobile strategy at the University ofSurrey

Claire KochVirtual Support & eServices Developer


• More users coming to query desks with mobile devices• Queries about apps advertised on provider pages• Queries about how to use apps• More use of Library website via mobile devices

Background

2010-2011 2011 - 2012 2012 - 20130

10000

20000

30000

40000

50000

60000Mobile access


To improve access to our resources and information from any device anywhere

Our Aim


• Familiarisation with mobile devices• Integration into workflows• Wider range of services at desks• Professionalism• Increased confidence

Staff Training


170 Providers checked:

App investigation

No mobile pro-vision

Mobile op-timised site

Useful app

Other app


What do students want?

Yes

If there was an app

If it was mobile friendly

No

Would you access library Resources on your phone/

tablet?


What do students want?

“Being able to do everything is a good idea, but most of the time it will be just for simple things.”

“as easy as using anything else on my phone.”


What do students want from an app?

USABLE

EASYCLEAR

FREE


Change what we can, now, to improve service and access

Our Approach


Our Approach

Started using QR codes


Student Approach – what we did

The Approach

Activated the Mobile version of the catalogue


Student Approach – what we did

The Approach

Made our opening hours and room booking pages mobile friendly


The Future

New Website

MySurrey app

New technology


Find out how your users are/would like to access information

What have we learnt?

Recommendations

Identify quick wins. What can you do now?

Find out what is happening elsewhere in your institution

Try things out

Ensure staff are trained and comfortable with technology

Don’t forget how mobile technology can help you in your workflows


Claire KochVirtual Support & eServices Developer

[email protected]

@claire_joanne

Any Questions?