Mobile Guest Services

Difference between two different Mobile Guest Services in Hospitality Industry

By Jorge Rodolfo Cano Sol

Hilton Digital Key 

• Mobile Guest Service is the modality in which companies can manage information, provide services or meet the needs of their customers through the use of mobile applications in order that customers can request these services on-demand and the company can provide them in an agile and efficient way. With the use of Mobile Guest Services, companies can analyze key information of their clients which is great utility for both, to streamline the business processes as well as the sale of services or products more precisely when you want to meet the needs and expectations of the customers, while adding value to the service experience of the customers, enabling them to place requests and purchase directly from their mobile devices.

Hilton Digital Key

• One application for al mobile services• Reserve rooms• Check in• View edit stay details• Download the Digital Key

• Check-In & Room Choose• Fast way to confirm the stay• Is possible select the room in a map

Hilton Digital Key

• Digital key• Using directly in the smartphone

Hilton Digital Key

Hilton Digital Key

• Check-in• Alert when the room is ready• Check-out also possible *Subject to country restrictions*

Marriot Mobile app

• Mobile requests • Chat with the Hotel Staff• Real-time results

• Deliver of extra Towels• Additional Toiletries

Marriot Mobile app

• Mobile key• Alert when the room is ready and get the mobile key• Is not necessary go to the reception before to go to the room

Marriot Mobile app

Marriot Mobile app