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Typically, communications service providers deal with a staggering amount of different data sources that produce a lot of alarm logs every day. That makes it almost impossible for staff to comb through the amount of information available to correlate and analyze the alarms, the level of severity, which and how many customers are affected, and much more. Consequently, many CSPs have relied on a reactive approach to managing failed network elements, a strategy that can lead to continuous, costly fire-fighting work. Critical Alarm Prediction (CAP) changes all that. CAP is designed to support both the CTO’s/CIO’s and CMO’s objectives. CTOs can leverage powerful analytics technology to allocate resources to the network elements likely to cause the biggest revenue loss, improving customer experience and optimizing OPEX spend. CMOs can benefit from CAP by aligning network element level predictions with customer needs — delivering a better QoS to high-value end users, increasing loyalty and improving ROI. CSPs have already seen immediate business results from CAP. With deployment times as fast as 4-8 weeks, the application helped one telco quickly identify 93.2 percent of failing network elements amongst the top 10 percent of prioritized network elements before the operator was notified. That allowed the CSP to act quickly, preventing QoS issues before they even begun. Here’s all you need to know about how CAP can help your business do the same.
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Critical Alarm PredictionNew dimensions for network and service management
Meet the new, game changing way of dealing with increasing competition, data volumes, network complexity and customer demand.
Cost pressures often lead to cuts in preventive maintenance: Immediate savings are achieved, but with negative long-term effects.*
*Based on assessments by tefficient
What if you could predict network failures and correct them before they occur?
You can: See into the future by looking at your data.
Critical Alarm Prediction enables cutting costs while improving service quality.
© Comptel Corporation 2014
The essential information is in your data
Critical Alarm Prediction enables a new level of proactivity through advanced analytics.
The essential lies in historical log data. It will allow you to see into the future. You can turn it into a business advantage.
© Comptel Corporation 2014
Reactive Proactive
Prioritize
Monitor0,03
0,11
0,23
0,94!
0,67!
!
!
It will revolutionise the way you work
© Comptel Corporation 2014
IMPROVED PRACTICES IMPROVED BUSINESSIMPROVED CUSTOMER
EXPERIENCE
KEY BENEFITS OF ANTICIPATORY KNOWLEDGE
With Critical Alarm PredictionWithout Critical Alarm Prediction
Predictedalarm
Root causeinsight
Preventivemaintenance
Failure Definingthe cause
Maintenance
Time spent
Customer experience
Time spentCustomer experience
Replace urgent, expensive site visits
with planned corrective maintenance
Optimise workforce expenses and improve
working conditions
Rethink spare part logistics
Automate processes increasingly
IMPROVED PRACTICES
Key benefits of anticipatory knowledge
© Comptel Corporation 2014
*Based on assessments by tefficient
Cut revenue loss resulting from site downtime by
40%*
Reduce the need for urgent site visits by
60%*
Decrease SLA violation risk
Prioritise important network segments
IMPROVED BUSINESS
© Comptel Corporation 2014
Key benefits of anticipatory knowledge
IMPROVED CUSTOMER EXPERIENCE
Achieve improved end-user loyalty
Reduce churn
Gain knowledge about the customers context
Correlate prediction results with NE role and service
provided
© Comptel Corporation 2014
Key benefits of anticipatory knowledge
Reduce OPEX with proactive maintenance
*Based on assessments by tefficient
Reduce the need for urgent corrective site visits by 60%* and replace with planned corrective ones.
Cut revenue loss resulting from site downtime by 40%*.
© Comptel Corporation 2014
WithoutCritical AlarmPrediction
Critical AlarmPredictionintroduced
Critical AlarmPredictionreplacing manypreventivesite visits
Preventive Preventive
Corrective Corrective Corrective
Mandatory preventive
Plannedcorrective
Plannedcorrective
CSP selectedlevel (e.g.TOP 1%TOP 5%TOP 10%) Unplanned, most expensive
astime critical (network is down)and often happens outsidenormal working hours
Planned, less expensive as lesstime critical (network is stilloperational) and can be scheduledfor normal working hours
Planned, least expensiveas not time critical and canbe scheduled for normalworking hours
Turn customer demand into your competitive advantage
*Study by Vanson Bourne and Comptel © Comptel Corporation 2014
Quality matters:
55%*of consumers are willing to pay more for a better customer experience
96%*of CMOs and CTOs agree that everyone in the operator business should be interested in service quality
Predictive is the new proactive
Becoming predictive is an inevitable step.Critical Alarm Prediction can provide you with forerunner advantage.
© Comptel Corporation 2014
NOC/SOC
ELEMENTMANAGERS
NETWORKMANAGEMENT
SYSTEM
DATA INTEGRATION
COMPTELANALYTICS
Insight /new information
Automated actions
Based on machine learning and built for increasing complexity, Critical Alarm Prediction discovers structures and similarities undetectable to the human eye.
Machines can learn what humans cannot
© Comptel Corporation 2014
CONTEXTUAL
Real-time/historical big
data
=
PREDICTIVE
Machine learning+
OPERATIONAL
Unique insight
Optimised real-time decisions+
Critical Alarm Prediction will also improve continuously and adapt to changes in the network.
Insights from root cause analysis enable optimised corrective measures, many of which can be automated.
© Comptel Corporation 2014
Productised is proven and quick to serve
Field-proven, pioneering analyticsThe first productised application of its kind, with a 93.2%* accuracy in predicting network elements most likely to fail.
Actionable data in a matter of weeksEasy integration, provides benefits in 6 weeks. Full scope deployment in 4-6 months.Modular architectureCreate a combination best suited for your needs from a range of forerunning analytics applications.
*Case reference
© Comptel Corporation 2014
© Comptel Corporation 2014
Customerstatements:
"Critical Alarm Prediction provided us with even more root cause insights than we expected."
"Critical Alarm Prediction is very valuable for our business."
www.comptel.com
