Case Study: Ingenico Mobile Solutions and The Home Depot

mPOS Case Study & Demo

NOVEMBER 3, 2014

ERIC HOFFMAN, SVP OF U.S. SALES, INGENICO MOBILE

SOLUTIONS

MALCOLM NUNES, SENIOR MANAGER, CREDIT SERVICES,

THE HOME DEPOT

New

mPOS

Use CasesMoving upmarket, cross-border, and

into new market segments

1

3

Today, mPOS is expanding across verticals and

creating new and innovative use cases

Ingenico Mobile Solutions & The Home Depot: mPOS Case Study

Out-of-Store

mPOS

On-Board

mPOS

In-Store

mPOS

Delivery

Field Sales

Business

Continuity

Client ServicingLine Busting

Fixed Tablet

POS

Pop-Up Stores

Home Services

Fundraising

Events

On-board

Purchases

Ticketing

4

Retailers are integrating mPOS into their omni-

channel strategy


Consumers dictate the rules wherever they are and

whatever the technology

Need seamless solutions to simplify retailers payment

activities and make the consumer purchase

experience easier

Regardless of the sales channel, consumers benefit

from simple, fast, secure purchasing experience

2The Home

Depot mPOS

Case study

Integrating mobile payment acceptance into

innovative home services solution

6

How can we leverage mPOS to achieve our

business goals?


Business challenge/opportunity:

Improve the customer/contractor experience – in-store, online, and

in-home

Reduce administrative work, manual data entries, and time-

consuming reconciliations

Create digital process for customers to order products, schedule

measurement and install, and pay in home

Enable in-field installers (contractors) to

accept orders, access schedules and

maps, adjust orders and collect payment

on-site

Reduce payment processing fees

Reduce time in-store agents associates

spend supporting contractors

7

Find the most flexible mPOS solution and the

right technology partners


Solution:

Partnered with Ingenico Mobile Solutions

and third-party ISV

Leveraged the ROAM platform: secure

mobile card reader, flexible software,

payment gateway, and powerful APIs

Developed tablet mobile app enabling:

- Payment acceptance & processing

- Scheduling

- Geolocation

- Work-order management

- Lead capture/routing

Seamlessly integrated solution into The

Home Depot’s main ERP and back-end

systems

8

A seamless mobile payment experience for

contractors and consumers


Results:

Anticipated reduction in interchange fees = over $1

million per year (once fully deployed)

In-store employees spend far less time managing

order changes, payments for contractors

Installers able to fit more appointments into each

day

Increased upsell opportunities and

number of leads for new customer

projects

Once rollout is complete, the system

will be used by 30,000 installers, who

are expected to process more than

$34M in payments monthly.

Thank you!ERIC HOFFMAN, SVP OF U.S. SALES, INGENICO

MOBILE SOLUTIONS

MALCOLM NUNES, SENIOR MANAGER, CREDIT

SERVICES, THE HOME DEPOT

WWW.INGENICO.COM / WWW.HOMEDEPOT.COM

http://www.ingenico.com/

http://www.homedepot.com/