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ASSIGNMENT 21.1 DIGITAL MARKETING Hau, Hiep, Minh, Vy.

Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

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Page 1: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

ASSIGNMENT 21.1 – DIGITAL MARKETING – Hau, Hiep, Minh, Vy.

Page 2: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

SAMSUNG VIETNAM: WATCH IT WITH S6

Double screen technology

BACKGROUND: In 2015, the Samsung Galaxy S6 and the S6 Edge burst onto the smartphone scene with a whole host of desirable features. The launch of this 2 products is expected to revitalize the brand gaining points on brand equity and brand love, and ultimately drive volume sales to gain market share.

OBJECTIVES: With the Galaxy S6 and S6 Edge’s breakthrough design and functions, Samsung

aims to drive product engagement that would lead to sales and competitive conversion. Digital and mobile are one of the key channels with a huge potential to achieve these goals.

TARGET CONSUMER: Vietnamese young adults, aged 18-35, who belong to middle to high social class.CONSUMER FACT: They are curious and desired to experience new, interesting technology things.

SOLUTION: Samsung launch a love story video of Thanh Hang, falling in love with a strapping young man in Paris. We shot the entire film in Europe capturing the sophisticated style and aesthetics aspired by the Vietnamese consumers.Not all the juicy parts of the video are shown as to trigger curiosity among non-S6 users, the juicy bits only appeared on S6 screens only when users sync their smartphones with the main screen,

made possible through the double screen technology. The technology integrated the online film for desktop and mobile at once enabling the users to connect with the film and interact with it seamlessly on both screens.The platform automatically detected if a non-S6 phone was connected and streamed a different version of the film prompting the user to use an S6 to unveil the full story.

Page 3: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

WHY IT WORKS & BECOME SUCCESFUL

1. NEW TECHNOLOGY: Double screen, interactive, phone type detected

2. GOOD VIDEO STORY: Top celebrity – Thanh Hang, love story in Paris as

audience is driven by passion for celebrities and love stories

3. EXPERIENCE DIRECTLY ON PRODUCT: Only by using Galaxy S6 to

watch the video

4. CONSUMER INCENTIVE: a chance to win a trip to Paris by answering

the trivia about the love story at the end of the film.

• With 500,000 people experiencing the platform in 4 weeks

• Over 150,000 iPhone users (31%), became the most

frequently visiting users.

• Samsung market share in the premium segment grew by 233%

Page 4: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

CHOK: COCA COLA CAMPAIGN IN HONG KONGFirst time ever interactive TVC with mobile phone

BACKGROUND: To encourage youngster in Hong Kong watch new Coca Cola TVC and get key communication message.

CONSUMER FACT: TVC is now less involving with consumer, much lower reach vs. past especially youngster. They are more engaging with smart phone, social network and application..

SOLUTION: Combine TVC platform with mobile. Using mobile app to trigger youngster watch TVC in fun and exciting way.

HOW IT WORKS:Step 1: Download Chook appStep 2: Wait for TVC at 10 pm every nightStep 3: Chok or swing smart phone to catch instant prizes straight from the screen

Every Chok can instantly win discounts for mobile games or vouchers.

Page 5: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

WHY IT WORKS & BECOME THE MOST SUCCESFUL

PROMOTION OVER 35 YEARS IN HONG KONG?

About 380,000 apps of Chok was

downloaded in the first month, more than

any branded apps before.

1. VERY EXCITING NEW NEWS. First time ever interactive TVC with

mobile, creating unique and fun experience.

2. GO VIRAL: People talk, post clips, post status about Chok as phenomenon

in the Internet.

3. GO BEYONG TRADITIONAL PLATFORM: Using mobile platform to

bring excitement to old media platform like TVC, OOH.

4. CONSUMER INCENTIVE: Consumer can get instant incentive when

playing Chok creating the motivation for them to make Chok go viral.

Page 6: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

Campaign: “The language of Hair”Brand: SunsilkClient: Unilever.Creative Agency: Ogilvy Việt NamMedia Agency: MindshareMobile Platform: Zalo/AdtimaChannels: TV, Print, Digita, MobileLaucnh Date: 10/2014

MOBILE MARKETING THE EXCELLENT INSIGHT

https://www.youtube.com/watch?v=FzNXny_j3wE

Page 7: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

CATEGORY- Hair category is one of top 3 categories for spending in Vietnam advertising- 7 brands in this category had made communication highly competitive.

Moderate equity & been synonymous with “soft and shine”

BUT competitor messaging that focused on making hair soft and smooth had diluted the differentiation between brands for young women in Vietnam.

CHALLENGETo strengthen loyalty among customers who also used other brands => Sunsilk needed to find a credible claim that would differentiate

OBJECTIVES- BUSINESS OBJECTIVE: To increase loyalty by 1%- COMMUNICATION OBJECTIVE: To differentiate on key attribute “making hair soft & smooth” by 5%.

Page 8: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

Vietnamese women, 20 to 28 years old. - They are constantly on the move and have busy lives. - They are always working, traveling, pursuing their interests, or

going out- they want to look their best at all times.

HOW “SUNSILK WOMAN” ARE?* Has deep sense of national culture & prides herself on being successful. * She aims to be well groomed at all times, so having long, soft, and smooth hair is an integral part of her identity. * She ranks her hair as one of the key influences on her confidence and personality.

ONLINE BEHAVIORMobile is their “always-on” ally with favorite activities such as uploading photos and online socializing with friends - an ABSOLUTE MUST

TARGET AUDIENCE

Page 9: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

CONSUMER UNDERSTANDING

What they do?The young girls with a long, soft and

smooth hair often untie and then touch their hair

Why they do it?The way the girls touch their hair reflects their immediate emotions. When a girl

touches her hair, there are many reasons for the way she touches it.

BRAND’S BEST SELF

With Sunsilk,you would have a “Soft & Shine”hair,

then you can be confident of stepping out of the door fired up for the day

ahead

CONSUMER INSIGHTAs a young girls with a long, soft and smooth hair, I often untie and touch my hair as the way to

express my personality, the emotional signals as well as messages behind.

Page 10: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

WHY THIS IS AN EXCELLENT INSIGHT?

CONSUMER INSIGHTAs a young girls with a long, soft and smooth hair, I often untie and touch my hair as the

way to express my personality, the emotional signals as well as

messages behind.

DEEP EMOTIONAL DRIVER PERSONAL (I &ME)

SPECIFIC CATEGORY FUNDAMENTAL TRUTHWELL-CONNECTED BRAND

Page 11: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

PHASE 1: TRIGGER

KEY HOOK: Viral ClipCONTENT: A little story about a geek who is attracted to a cute girl, but doesn’t understand the HairComb language that she uses to express herself.

SUPPORTING TACTICSThe short film was broadcasted and promoted on- YouTube- Zing TV- Zing MP3.

PHASE 2: ENGAGEMENT

KEY HOOK: A Chibi Maker Contest CHANNEL: Mobile – Zalo platform*** Why Zalo:- The most popular social media chat app in Vietnam- 67% of TA actively use Zalo to chat with friends/share selfies*** Why Chibi drawing- Trendy activity among Vietnamese girls.

HOW APP WORKSigned in to Zalo => Send photo to Sunsilk Zalo page via Zalo chat => Chibi Maker Tool created a personal Chibi drawing => Send backTo challenge the youngsters to incorporate their knowledge of Hair FingerComb languages into their Chibi drawings

PHASE 3: SPREADThe most special and lovable Chibis were selected and a Hair FingerComb Language Chibi Sticker Collection => Zalo Sticker Store

Page 12: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

PRE-ORDER APPS.

BACKGROUND: To improve the serving time per consumer & service satisfaction. Starbucks has launched a Pre-order

Apps.

CONSUMER INSIGHT: Starbucks is my choice for the morning start. However, it’s always in a huge traffic & long queue

waiting for your order & then, your drink. I wish to have a

solution to save my time in the morning rush to enjoy my

favorite coffee.

SOLUTION: Pre-Order Apps.

HOW IT WORKS:1. Install the Starbucks App

2. Open the App & Choose your drink

3. Order & make advance payment.

4. System will send the order to the store, and then, barista

makes your drink. You can make time & skip the queue to

receive your pre-order.

Page 13: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

WHY IT WORKS & HOW TO ENCOURGE

CONSUMER TO ORDER VIA APP?

About 21% of Starbucks transactions

are done via mobile app

1. TACKLE & SOLVE CONSUMER ISSUE. According to consume

feedback, they can save 10-15mins to order via mobile.

2. CONSUMER INCENTIVES: Via using birthday gifts, special bonus,

discounts to engage them to use the app.

3. LOYALTY COINS: To accumulate digital coins & redeem the free drink.

4. CRM: Leverage the app to send out the notification, survey to keep track

with consumer.

Page 14: Young Marketers Elite 3_Assignment 21.1_Mobile Marketing

Thank you!