SOCIAL CRM

CoverageComprehensive coverage of social media sites, blogs, news sites, discussion

forums, YouTube, Flickr and custom sites

Ability to track owned and competitor’s social profiles

Keyword Query FormationAbility to quickly setup keyword query through step by step process which is

intuitive

Data ReportingUsers can create custom dashboards accordingly to the use cases

Users can download data in excel and reports in pdf/jpeg format

Users can view trends in the conversations and top platforms where they are

taking place

User can view the list of top influencers making the conversations

Users can also receive email alerts and daily reports

AnalyticsUsers can view sentiment analysis of the conversations

Users can view the demographics (Location, Age and Gender) distribution of

people talking

Users can view the top keywords around the conversations and their

contribution to negative and positive

Users can change the sentiment and provide feedback to the system

Engagement

Users can add multiple social sites like Facebook, Twitter and LinkedIn

Users can view the conversations happening in their network in one place through intuitive UI

Users can reply, comment, post, RT, mentions and assign from the console itself

Users can create separate tab for managing conversations from multiple sources

Publishing

Users can schedule a message in multiple networks in one go

Users can attach images/photos to messages

Users can upload messages in bulk for large amount of scheduling

Users can view the click stream analytics of the messages from the console itself

Owned Social ProfilesUsers can receive analytics for Facebook pages, Twitter and LinkedIn Groups

Users can view Post Analysis, Network Analysis, Fan Analysis for the Accounts

Users can view top fans or followers from the network

Users can which post of theirs are performing better and at which time people are more active

Users can download the report in pdf format

ComparisonUsers can add competitor’s Twitter handle and Facebook pages to the system.

Users can benchmark against the activities of the competitor’s in terms of number of post and engagement

Group MessagesUsers can use automated tagging functionality to filter

the messages based on keywords or patterns and tag it

Users can filter the data collected through platforms, task status, demographics, sentiments and keywords

Task CreationsUsers can more than 2/3 users to the system and share

the profile dashboards and channel access

Users can assign any messages to particular users and leave a note on it based on priority

Every task created is assigned an unique ticket number for tracking and is available under task manage

ReportingUsers can view workflow analytics like number of

messages responded and average turn around time of the team