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1 © Digital Luxury Group © Digital Luxury Group The Art of Branding Through Digital Innovation The digital partner of forward-thinking luxury brands

The Art of Branding Through Digital Innovation: A DLG China Presentation

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1 © Digital Luxury Group © Digital Luxury Group

The Art of Branding Through Digital Innovation

The digital partner of forward-thinking luxury brands

2 © Digital Luxury Group © Digital Luxury Group

Digital Luxury Group is an international company pioneering the digital luxury revolution. Active in digital agency services and business intelligence solutions, the company has offices in New York, Paris, Geneva, and Shanghai, and benefits from a unique blend of technology and luxury savoir-faire.

3 © Digital Luxury Group © Digital Luxury Group

Branding Through Digital Innovation

A DLG and Montblanc Case Study

4 © Digital Luxury Group © Digital Luxury Group

Meisterstück is… About Meisterstück… Montblanc’s iconic collection for 90 years Umbrella for 4 key product segments:

Timepieces Writing Instruments Leather Goods Jewelry

A key part of the brand DNA, promoting universal values of elegance, sophistication and leadership

5 © Digital Luxury Group © Digital Luxury Group

Digital Branding Best Practices

6 © Digital Luxury Group © Digital Luxury Group

Digital Branding Best Practices 1. Have a RELEVANT brand name

2. Be EMOTIONNALY connected

3. Be CONSISTENT and OMNIPRESENT

4. Get ENDORSED

5. No branding without STORYTELLING

6. Develop ADVOCACY

7 © Digital Luxury Group © Digital Luxury Group

1. Have a RELEVANT Brand

8 © Digital Luxury Group © Digital Luxury Group

1. Have a RELEVANT Brand

Meisterstück Meis·ter·stück das <Meisterstücks (Meisterstückes 1. eine sehr gute Leistung Damals vollbrachte sie ihr Meisterstück. 2. ein Werkstück, das ein Meister1 für die Meisterprüfung anfertigen muss

9 © Digital Luxury Group © Digital Luxury Group

Meisterstück Meis·ter·stück das <Meisterstücks (Meisterstückes 1. eine sehr gute Leistung Damals vollbrachte sie ihr Meisterstück. 2. ein Werkstück, das ein Meister1 für die Meisterprüfung anfertigen muss

1. Have a RELEVANT Brand

10 © Digital Luxury Group © Digital Luxury Group

1. Have a RELEVANT Brand

daban (literally “big boss”)

Meisterstück

11 © Digital Luxury Group © Digital Luxury Group

2. Be EMOTIONALLY Connected

12 © Digital Luxury Group © Digital Luxury Group

2. Be EMOTIONALLY Connected Leverage on existing and (ideally) engaging notions to develop your message

What is a Daban?

13 © Digital Luxury Group © Digital Luxury Group

2. Be EMOTIONALLY Connected In 2013, one of the buzz word in China was 土豪 (“tuhao”)… … a nickname given to the “new rich”, associated to lack of taste, understanding of luxury values and a too show-off attitude

80’000 daily searches on Baidu in September 2013

14 © Digital Luxury Group © Digital Luxury Group

2. Be EMOTIONALLY Connected Leverage on existing and (ideally) engaging notions to share your message

Sophisticated and elegant leader

DABAN TUHAO

Tasteless and vulgar follower The Modern Rich The New Rich

15 © Digital Luxury Group © Digital Luxury Group

3. Be CONSISTENT and OMNIPRESENT

16 © Digital Luxury Group © Digital Luxury Group

3. Be CONSISTENT and OMNIPRESENT Sina Weibo as a broadcaster Montblanc leveraged on its massive audience to introduce the concept of Daban and arouse interest around this new term

17 © Digital Luxury Group © Digital Luxury Group

3. Be CONSISTENT and OMNIPRESENT Douban to build the discussion A chat room was created to invite the users to exchange about their perception and understanding of Daban

18 © Digital Luxury Group © Digital Luxury Group

3. Be CONSISTENT and OMNIPRESENT WeChat to directly reach your core audience Push messages to a highly qualified audience of followers

19 © Digital Luxury Group © Digital Luxury Group

3. Be CONSISTENT and OMNIPRESENT Baidu Baike (Wikipedia-like) as a reference for the official definition The existing Daban page (referring to a movie character) was updated in order to provide the audience with information about the semiology and the origin of the term

20 © Digital Luxury Group © Digital Luxury Group

4. Get ENDORSED

21 © Digital Luxury Group © Digital Luxury Group

Montblanc leveraged on the voice of trusted influencers… … by inviting them to tell our audience, who they believe is a Daban.

4. Get ENDORSED

22 © Digital Luxury Group © Digital Luxury Group

5. No branding without STORY TELLING

23 © Digital Luxury Group © Digital Luxury Group

5. No branding without STORYTELLING Series of tips from influencers on how to be a Daban in your daily life

24 © Digital Luxury Group © Digital Luxury Group

6. Develop ADVOCACY

25 © Digital Luxury Group © Digital Luxury Group

6. Develop ADVOCACY A WeChat game to engage the audience to participate in defining who they consider is a Daban.

26 © Digital Luxury Group © Digital Luxury Group

6. Develop ADVOCACY Montblanc WeChat followers are invited to submit their picture

27 © Digital Luxury Group © Digital Luxury Group

The community determine the Daban Index by voting Daban or Tuhao

6. Develop ADVOCACY

28 © Digital Luxury Group © Digital Luxury Group

Users are ranked according to their score, the ultimate Daban being rewarded by Montblanc

6. Develop ADVOCACY

29 © Digital Luxury Group © Digital Luxury Group

Users can share their score, or ask their friends to vote for them to improve it

6. Develop ADVOCACY

30 © Digital Luxury Group © Digital Luxury Group

Additional TAKEAWAYS

31 © Digital Luxury Group © Digital Luxury Group

Additional TAKEAWAYS 1. The digital audience is young

32 © Digital Luxury Group © Digital Luxury Group

1. The digital audience is young Speak to them

Additional TAKEAWAYS

33 © Digital Luxury Group © Digital Luxury Group

1. The digital audience is young Speak to them 2. Netizens are craving for novelty

Additional TAKEAWAYS

34 © Digital Luxury Group © Digital Luxury Group

1. The digital audience is young Speak to them 2. Netizens are craving for novelty Being innovative starts to become a USP in itself for luxury brands

Additional TAKEAWAYS

35 © Digital Luxury Group © Digital Luxury Group

1. The digital audience is young Speak to them 2. Netizens are craving for novelty Being innovative starts to become a USP in itself for luxury brands

3. Digital innovation is hard to drive by technology

Additional TAKEAWAYS

36 © Digital Luxury Group © Digital Luxury Group

1. The digital audience is young Speak to them 2. Netizens are craving for novelty being innovative starts to become a USP in itself for luxury brands

3. Digital innovation is hard to drive by technology Innovative ideas are much more relevant to develop

Additional TAKEAWAYS

37 © Digital Luxury Group © Digital Luxury Group

Thank You

Pablo MAURON General Manager China

[email protected]

+86 138 1829 4844

www.bonjourDLG.com

www.linkedin.com/pmauron 37