SunGard Assurance-CM - Business Continuity Software

Engaged users. Assured outcomes.ASSURANCECM

BUSINESS CONTINUITY SOFTWARE

AssuranceCM Business Continuity SoftwareB

ASSURANCECM

BUSINESS CONTINUITY SOFTWARE

AssuranceCM Business Continuity Software 1

IT’S TIME TO GO BEYOND COMPLIANCE.

Most business continuity solutions available today are built to help you satisfy compliance requirements, and it’s not enough.

Your business and your people need more than that.

YOU NEED CONFIDENCE IN AN ASSURED OUTCOME WHEN IT MATTERS MOST.Most business continuity solutions were designed in an earlier time to meet a set of requirements narrower than what you’re facing now.

Those solutions are unresponsive to the minute- by-minute dynamics of a real-world incident. They’re difficult to use — even for experienced planners. They are reactive, and incapable of adapting to meet today’s requirements for business continuity assurance.

Compliance risk is real and meeting compliance requirements is critical. But you know better than anyone that a fully compliant plan can also be fully irrelevant when it’s up to you to face down a real crisis.

WE KNOW THAT, TOO.

AssuranceCM Business Continuity Software2

PLANS AND TESTING DON’T DELIVER OUTCOMES. PEOPLE DO.


PLANS AND TESTING DON’T DELIVER OUTCOMES. PEOPLE DO.

IT’S TIME FOR A FRESH PERSPECTIVE AND POWERFUL NEW INNOVATIONS.

What’s true in managing an incident is true in planning for one: Expect change and accommodate often.

Your entire organization is challenged with adapting to changing environments, shifting priorities, and evolving technologies. At the same time, you’re facing ever-growing and changing risk. You can’t get ahead of that risk with a static planning tool no one’s using.

In fact, your business continuity solution can only be effective when it has widespread adoption across your organization.

EMBRACE AN EXPANDING USER COMMUNITY

For your business continuity solution to deliver Business Continuity Assurance, it has to drive full stakeholder engagement at every level of your organization and at every stage of the planning cycle, including plan design, testing, and implementation.

The solution must have the intelligence and power to capture valuable input and drive effective collaboration between business continuity management (BCM) practitioners and their less-technical stakeholders.

During a crisis or incident, it has to deliver all of your people universal access to business-critical applications from any device, anywhere. It has to equip them with highly secure, real-time connection to their colleagues, plans and the most current information.

That’s because empowering your people to respond effectively is crucial to driving an assured outcome.

GET THE CONFIDENCE TO MAKE THE RIGHT MOVES AT THE RIGHT TIME

By making your people and your process the guide, you draw on your organization’s collective wisdom quickly and accurately. You reduce the risk of incomplete and unreliable information. You prevent local incidents from becoming major business interruptions.

It all comes down to gaining widespread adoption of your business continuity planning solution.

AND THAT’S WHERE WE COME IN.


ENGAGEMENT MATTERS

SunGard AssuranceCM is a very different approach to business continuity planning. It’s built to drive widespread adoption, which builds business continuity competency and trust across your organization.


WELCOME TO THE NEW ERA OF BUSINESS CONTINUITY ASSURANCE.

It’s not about software. It’s not about compliance. It’s not even about plans.

It’s about building confidence and driving better outcomes.

ALWAYS AVAILABLE, ALWAYS RELEVANT

AssuranceCM is about engaging everyone to find the vulnerabilities that matter, to guide the next best action, to expect change, and to accommodate often. It’s about taking what we learn back to the planning cycle and sharing it across the organization.

A BUSINESS CONTINUITY SOLUTION THAT WORKS FOR YOUR PEOPLE, BECAUSE IT’S BUILT BY YOUR PEOPLE

We’ve built AssuranceCM on a backbone of visual, logical and intuitive effectiveness originating from more than 2,000 customer interactions, and we continuously validate new functionality using the same objective, user-centered, live testing.

“ The biggest threat I face every day is convincing people that BC/DR planning is important, especially in the wake of the past few mild hurricane seasons. But complacency is more dangerous than any storm.”

DIRECTOR, BUSINESS CONTINUITY

“ Training and communication should be top priorities for BCP leaders”

Forrester Research, Inc., “Benchmark

The Performance Of Your Business Continuity Program.” September 10, 2012

Designed for widespread adoption, the AssuranceCM interface puts the right information in the hands of the right people at the right time.


INTUITIVEDRIVE PROGRAM ADOPTION AND ENGAGEMENT

From plan creation to threat mitigation, every stage in the business continuity planning cycle is achievable with minimal training. The reliable data that results from engaged users helps ensure the most compliant and actionable plans.

DESIGNED BY USERS FOR USERS

An ultra-intuitive interface is immediately familiar and usable to anyone in your organization Rigorous User-centered Design (UCD) based on feedback and perspective from hundreds of end-users

• Dashboards serve up real-time views of information and key performance indicators

• Improved usability for the novice planner, including mouse-over tool tips for help on the fly

• Output includes unique digital visualization of the plan

Risk has financial consequences.

Two thirds of companies with revenues greater than $5 billion encountered material risk events in the last 3 years. And 42% of CFOs say they are not as prepared as they should be“The New Value Integrator: Insights from the Global Chief Financial Officer Study”


EFFICIENTCRITICAL INFORMATION FROM ANY DEVICE, ANYWHERE, ANY TIME

AssuranceCM lets you combine the wisdom of the crowd with current, crucial, highly secure information. A dynamic repository is available when you need it most to provide the best plans faster in a federated, visual format.

With dynamic plan templates, you build a template once, then update the template to push those changes out dynamically to all the plans from that template.

• Start from a pre-built plan template and customize to meet your needs

• Support for any kind of plan (BC, IT DR, Crisis Management, etc.)

In-line reporting functionality delivers the information you need, when you need it, bypassing the need for training on business analytics tools.

“ How do I evaluate threats, develop and maintain a strong BCP program, and reduce risk?”

VICE PRESIDENT, BUSINESS CONTINUITY

“ More than half of all BCPs are created to address specific risk scenarios”




RELEVANTASSURANCECM FROM SUNGARD IS BUILT FOR CONTINUED RELEVANCE:

To everyone, in any scenario, to the best possible business outcome, to all related regulatory obligations, to success of your company.

Plan Lifecycle Management Guides the next best action with global change management, content management, and plan maintenance.

NotiFind® Integration Easily integrate employee call lists and contact information between AssuranceCM and NotiFind, the leading crisis communication solution, to deliver automated notification to all stakeholders during an incident.

• Alert employees, vendors, customers, government officials and other stakeholders automatically on virtually any device*

* Integration available Q4 2013/Q1 2014


INDEPENDENTNO TRAINING. NO IT. NO BOUNDARIES.

Unfettered by traditional IT constraints, AssuranceCM connects you to the people, plans and information that matter most.

Software as a Service (SaaS) deployment With no client software downloads, plus free updates and new features faster, AssuranceCM eliminates the need for CAPEX, IT overhead, and hassles.

Cross-browser support Because AssuranceCM supports Chrome, Safari, Internet Explorer and Firefox browsers, you can drive wider adoption, stronger engagement—and better plans.

Mobility AssuranceCM delivers smart phone and tablet support. And with responsive design, the look and feel of the interface is tailored to device screen size and resolution automatically.

Configuration Management Database (CMDB) Integration For organizations using the SunGard Managed Recovery Program (MRP), AssuranceCM offers unique integration with the IT application and hardware from SunGard’s Customer Configuration Repository CMDB. As a result, business continuity and IT disaster recovery planners are able to share a common, detailed view of the most current configurations and changes in their IT environment.* * Integration available Q4 2013/Q1 2014

ALIVEALWAYS UP, ALWAYS AVAILABLE

With in-the-moment scenario building and proactive discovery, AssuranceCM guides next best actions under any load with up-to-the-minute insights. These insights begin with the confidence in knowing your program is supported by our commitment to reliability, security, and support for the regulatory compliance requirements that affect your business.

Performance and Uptime SLASunGard owns and operates some of the most highly secure, enterprise-class data centers in the world.

Security and PrivacyCustomer data is always private and secure, and encrypted both in transit and at rest.

“ How do I restore IT service to my business, test my recovery strategies, effectively recover a changing heterogeneous environment, and keep costs under control?”

CHIEF INFORMATION OFFICER

“ Most BCPs are updated annually”



SUNGARD HOSTING

Hosted on world-class, secure, fast infrastructure, AssuranceCM is “SunGard on SunGard”


Access relevant, compliant plans any time, from anywhere. With AssuranceCM, everything you need to manage your business continuity strategy is in one place.


SEE UP-TO-DATE IT CONFIGURATION DETAILS IN YOUR PLANS.

Integration with the SunGard Customer Configuration Repository (CCR) A configuration management database (CMDB), the SunGard CCR gives you access to the granular details of the configuration information items in your IT infrastructure and the relationships between them.

AT SUNGARD, WE ARE USHERING IN THE NEW ERA OF BUSINESS CONTINUITY ASSURANCEBut we’ve been at this a long time, too. SunGard Availability Services pioneered the business continuity and disaster recovery industry and has been its innovation leader since the beginning.

We’re a team of business continuity and disaster recovery experts committed to tailoring a solution to the specific needs of your business. We’ve been in business for

more than three decades, and we’ve grown to become an industry leader, serving over 8,000 clients in North America and Europe, including 70% of the 2011 Fortune 50.

The fact is, no one else has the experience, resources or balance sheet power of AssuranceCM on SunGard. And only SunGard can help your organization evolve with this level of confidence.

AssuranceCM is the business continuity planning solution you would expect from the industry leader in availability.


SunGard Availability Services provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With approximately five million square feet of datacenter and operations space, SunGard Availability Services helps customers improve the resilience of their mission critical systems by designing, implementing and managing cost-effective solutions using people, process and technology to address enterprise IT availability needs. Through direct sales and channel partners, we help organizations ensure their people and customers have uninterrupted access to the information systems they need in order to do business.


ABOUT SUNGARD AVAILABILITY SERVICES

www.sungardas.com

SunGard Availability Services 680 East Swedesford Road Wayne, PA USA 19087 Tel: +1-610-768-4120

1-888-270-3657

www.sungardas.com/software [email protected]

© 2013 SunGard. BRO-042 613Trademark Information: SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

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SunGard Assurance-CM - Business Continuity Software