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Presented at the Internet Performance Club/Columbus Business Growth Club meeting on March 6, 2014. This presentation provides insights on the benefits of offline and online content and how to integrate both into your marketing strategy by understanding your clients' personalities and the topics that interest them. It also demonstrates how to build an effective content calendar to align offline and online content initiatives.
Citation preview
Solving the Marketing Paradox:
Integrating Online & Offline Marketing
Stacy WoodVice PresidentMarketing Works
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Marketing your business is more complicated than ever.
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There are multiple channels to catch or distract a customer’s attention.
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There are more diverse audiences in which to market.
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The Internet has changed how we live and how we shop
87% of adults are online
Most think the Internet is A good thing for them & Society
People don’t want to give up their technology either
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And yet, there is a place for both offline and online content
• Media coverage• Community• Awards• Speaking• White Papers• Case Studies• Collateral• Traditional
advertising• Direct marketing• Events
ONLINE INITIATIVES
• Website• Traditional social• New social
channels• Video• Blogs• Reviews• Rankings• PPC• Online ads• Email campaigns
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Online v. Offline Content
OFFLINE INITIATIVES
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So what’s a business to do to capture leads and raise
visibility?
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Marry online and offline content to create sales bliss!
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How to do it comes down to 3 things!
1. Know your customer
2. Determine the buyer’s journey
3. Identify content and the online and offline channels to help you nurture, engage and convert customers
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“The stories we tell ourselves about our customers
are often wrong.”Andrew McAffee, MIT Sloan
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1. Know your customer
• What pains/interests do our products solve/offer?
• For who?‒ B2B: Industry, Location, Size, Status, Performance‒ B2C: Gender, Age, Salary, Location, Education
Note: B2B needs to also look at B2C characteristics
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1. Know your customer
• What are their pains/things that make them happy?
• Interests?‒Topics‒Types of information they want
• Where do they hang out online? Offline? • What do they read?
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Persona Exercise: Who are our customers and what are their
interests?
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2. What is the buyer’s journey?
• How do they research products and services?‒ Offline channels‒ Online channels‒ What do they type into Google?
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Buyer’s Journey: Research
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2. What is the buyer’s journey?
• What is their process for buying?‒ Offline/online‒ Sales cycle – length, # visits, influence
• What do they do after the sale?‒ Reviews (online/offline)‒ Re-purchase length of time‒ Look for other products
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2. What is the buyer’s journey?
• Also consider influences such as:• Competitors• Overall brand awareness• Brand credibility• Religion• Politics• Economy• News
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Customer Mad Lib:
Build your profile!
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3. Identify content and appropriate online and offline channels
• What types of content do we have to offer?– Tip sheets– Case studies– Testimonials/reviews– ROI calculator/proven ROI– Knowledge (articles, white papers, ebooks,
presentations, ask the expert)– Collateral
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3. Identify content and appropriate online and offline channels
• Media coverage• Community• Awards• Speaking• White Papers• Case Studies• Collateral• Traditional advertising• Direct marketing• Events
ONLINE INITIATIVES
• Website• Traditional social• New social• Video• Blogs• Reviews• Rankings• PPC• Online ads• Email campaigns
OFFLINE INITIATIVES
What is the appropriate marketing mix based on our customers…
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ONLINE INITIATIVES
Content Type Offline Channel Online Channel
Online Review Collateral Website, Social
Filmed Ad (TV) TV, Events, Lobby Social, YouTube Blog
White PaperMail/hand out at show and meetings, media
ISUU, Website, Google Ad, Email, Blog, Pinterest
Sample marketing inventory worksheet
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Exercise: Take your top 3 types of content and give it a try!
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How do you get the right content to the right person at
the right time while focusing on your business?
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1. Build content ideas around 4 themes:
• Evergreen (Car maintenance)• Corporate/company-driven (new auto
insurance product)• Holiday/seasonal/event (High school
graduation, winter driving tips)• Industry/national news/trends (Ride
sharing)
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Other places to look for ideas:
• News• Issues – Yahoo! Answers• Trends and Chatter
• Topsy• Google Trends
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2. Create a calendar that encompasses the four themes
• Evergreen• Corporate/company-driven• Holiday/seasonal/event • Industry/national news/trends
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How to get started:
1. Annually: Identify major holidays, seasonal, events and evergreen opportunities– Search online– Purchase Chase Book of Events– Evergreen
2. Quarterly: Add corporate/company-driven and brainstorm any new evergreen opportunities
3. Integrate industry/national news and new/emerging trends (news jacking)
Evergreen News/Pop Culture Driven
Event/Seasonal Company
Car maintenance tips
Ride Sharing Tradeshow Product launch
Removing tickets/lower insurance?
Driverless cars Winter: Abandon car, covered?
Award
What not to do when you go on vacation
Olympics New white paper
Sample Monthly Topical Calendar
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Week 1 Week 2 Week 3 Week 4
News/Event: Olympics
News/trend: Ride Sharing
Event: ACME tradeshow
Company: Auto product launch
Seasonal: Winter driving tips
Seasonal: Winter: Abandon car, covered?
Seasonal: Ebook: Your car’s spring tune up!
Seasonal: Spring Break auto break-ins, protect yourself/coverage tips
News: Driverless car story
Evergreen: Removing tickets/lower insurance
What not to do when you go away on vacation?
Company: Women to Watch Award Ceremony
Evergreen: What does my auto insurance really cover?
Event: March Madness contest
Event: March Madness contest
Monthly Calendar in Action:
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3. Turn ideas into content and then push out to all your channels
• You only need a few ideas! • Start developing content early• Go back to your profiles (What do they
want? What are their interests? Are we giving it to them?)
• Brand everything• Don’t limit yourself to traditional channels.
Think about Pinterest, ISUU
Theme Content Focus Offline Online
Bed bugs Look at data and figure out which states/cities had the most bed bug calls
1. Create graphic2. Create news
release3. Pitch to local
media4. Billing
inserts/mailers to customers
5. Val-Pak coupons
6. Push tips out locally when bed bugs become issue again (Spring Break)
7. Create targeted ads for those regions
1. Social sharing2. Social
engagement3. Post tips
sheets on Website
4. Post content on website
5. Google ads6. Distribute
news release via syndicate
7. Create YouTube video
8. Create a resource center
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Case Study
Topic: Legislation in Texas affecting workers’ compensation insurance carriers and companies who are self-insured– Would have to eliminate certain medications
off claims by certain date– Implications:
• Fines• Bad Press
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Case Study
Client had a solution that solved customer pain.
Identified the following…– Pains related to process:
• Not sure what they needed to do• Don’t know how to comply• May not even know about it
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Case Study
Overarching Pains:• Too many claims for their adjusters to
handle• Additional administrative burdens• Claims too expensive• Injured workers don’t get back to work
quick enough• Drug abuse, diversion
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Case Study
Interests:• Make jobs easier• Create less paperwork• Get things done quicker, less expensively• Not get audited/comply• Understanding the legislation and what it
means to them
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Case Study
Audience and interests:• Claims professionals – certified education• Managers – white papers, education (in-
person and online), tradeshows, collateral• Executives – blog, white papers,
tradeshows, coverage
• Website resource center
• News release• Webinars• Email marketing• Blog
OFFLINEINITIATIVES
• Collateral• White paper• Speaking
engagements• Tradeshows/Events• News release
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What we did:
ONLINEINITIATIVES
Webinar, Post-Mortem
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Metric Number
# of Registrants 84
# of Attendees 45
Newly Identified Contacts 52
*Industry average registrant to attendee rate – 33%-50%
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Thank you!
Stacy Wood
Vice President, Marketing Works
614.540.5520
Presentation: http://www.slideshare.net/mktgworks