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#SMX @PlaceIQ How Understanding Visitation Trends Can Power Marketing Share of Visit: Focus on the Customer Journey

Share of Visit: Focus on the Customer Journey By Drew Breunig

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#SMX @PlaceIQ

How Understanding Visitation Trends Can Power Marketing

Share of Visit:Focus on the

Customer Journey

#SMX @PlaceIQ

How Understanding Visitation Trends Can Power Marketing

Share of Visit:Focus on the

Customer Journey

Drew BreunigPlaceIQ

#SMX @PlaceIQ

Location helps you understand a moment.MOVEMENT helps you understand a life.

Building Audiences with Movement Data

Heads Home

Lifestyle: Gym Visitor

Lifestyle: Health Conscious

Commute Path: Commuter

Job: Finance

Shopping: Fashionista Dining: QSR Restaurant

Lifestyle: Bar Goer

Auto Ownership

CRM Segments

Demographic: Hispanic

Household Income: $100k+

Grabs Dinner & DrinksGoes ShoppingDrives to WorkWorks Out

Lifestyle: Gym Visitor

Lifestyle: Health Conscious

Commute Path: Commuter

Job: Finance

Shopping: Fashionista Dining: QSR Restaurant

Lifestyle: Bar Goer

Auto Ownership

CRM Segments

Building Audiences with Movement Data

Demographic: Hispanic

Household Income: $100k+

Demographic: HispanicCommute Path: Commuter

Fashionable Hispanic MillennialDemographic: Hispanic

Commute Path: Commuter

Shopping: Fashionista

Shopping: Fashionista

#SMX @PlaceIQ

Data Ingestion

Foreground Data

Background Data

#SMX @PlaceIQ

• Investigative snapshot of foot-traffic across a segment

• Assess overall traffic, store efficiency, and market health

• Prioritize competitors, market to market

Share of Visit Analysis

#SMX @PlaceIQ

Share of VisitDining Case Study

QSR Daily National Traffic – National, Q4 2016

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

3,500,000

Burger King Chick Fil A Jack in the Box McDonalds Subway Taco Bell Wendy’s

ChristmasThanksgiving

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Burger King Chick Fil A Jack in the Box McDonalds Subway Taco Bell Wendy’s

QSR Daily Share of Visit – National, Q4 2016

0

20

40

60

80

100

120

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93

Burger King Chick Fil A Jack in the Box McDonalds Subway Taco Bell Wendy's

QSR Visitors Per Store, Per Week – National, Q4 2016

-

20.00

40.00

60.00

80.00

100.00

120.00

1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51 53 55 57 59 61 63 65 67 69 71 73 75 77 79 81 83 85 87 89 91 93

Burger King Chick Fil A Jack in the Box McDonalds Subway Taco Bell Wendy's Linear (Chick Fil A)

QSR Visitors Per Store, Per Week – National, Q4 2016

3% m/m gain

15% m/m gain

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

-

100,000

200,000

300,000

400,000

500,000

600,000

700,000

Vis

its P

er S

tore

(Dot

)

Vis

its (B

ar)

CFA Visitors QSR Visitors Per Location CFA Visitors Per Location

Chick Fil A Market Health Focus – Q4 2016

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

-

100,000

200,000

300,000

400,000

500,000

600,000

700,000

Vis

its P

er S

tore

(Dot

)

Vis

its (B

ar)

CFA Visitors QSR Visitors Per Location CFA Visitors Per Location

Chick Fil A Market Health Focus – Q4 201674%

53%

14%

56%

70%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Atlanta, GA

Dallas, TX

Houston, TX

Charlotte, NC

Los Angeles, CA

Orlando, FL

Washington DC

Raleigh, NC

Tampa, FL

Philadelphia, PA

Baltimore, MD

Norfolk, VA

Greenville, SC

Phoenix, AZ

Burger King Chick Fil A McDonalds Subway Taco Bell Wendy's

Share of Visit by Top DMA – Q4 2016

11%

7%25%

Charlotte Activity – Q4 2016

QSR Locations by Foot Traffic, Q4 Chick Fil A Locations by Foot Traffic, Q4

#SMX @PlaceIQ

• Media: Build audiences specific to DMAs for more efficient media activation

• Measure: Track overall success in a market by store efficiency and share of market

• Analyze: Analyze the audience behaviors in under and over performing markets to diagnose trends

• Analyze: Determining new store locations and opportunity for growth

Applications

#SMX @PlaceIQ

LEARN MORE: UPCOMING @SMX EVENTS

THANK YOU! SEE YOU AT THE NEXT #SMX