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Customer Experience Delivered.
September 2016 Webinar
Our Team
A customer feedback and online review platform.
Customize the feedback flow
and then add your customers in.
Net Promoter Score: Capture and measure your “Word of Mouth” index at the company and location level.
Proactive EntryTake control of your customer experience by ASKING for feedback and online reviews.
Email – Single or List Upload
Kiosk Mode – iPad or smartphone
Integrate – API, Zapier, Webhooks
Text/SMS – coming 2017
Automate customers to GetFiveStars
An action in one platform triggers the customer being added to ours
zapier.com/zapbook/getfivestars/
Short URL – link anywhere, web & social
Testimonial widget – button request
Email marketing– mail merge embed
Locator– for franchises & multi-locations
Wi-Fi Portal– capture email & feedback
Reactive EntryMake feedback easy for your customer when they choose to give it with CTA’s, buttons & tools.
BETA
What We Covered Last Time …
1. Survey Questions Feature
2. Repeat Customer Feedback Feature
3. Three Types of Feedback Request Emails
September Webinar Agenda
1. New Features
2. Google’s Reviews From The Web
3.A Feedback Link
4. Q & A
Replied Tag
Second Reminder Email• It’s OFF by default
• Review your text on all
email templates
• Work a set of 4-6 sites
• Your site matters!
• GFS Testimonial Widget
Google’s “Reviews from the web”
1. Start with research
2. Expand to more sites
3. Your own site
4. Investigate discrepancies
5. View Page 2 results
5 Tips
https://www.getfivestars.com/blog/one-link-can-save-online-reputation-4-ways-use/
One Link To Save Your Reputation
Add A Feedback Link
