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1.Ever heard the name BUBT? (A) Strongly agree (B) Agree (C) Neutral (D) Disagree (E) Strongly Disagree Strong agree 18% Agree 22% Natural 30% Disagree 20% Stongly disagree 10% QUESTION NO 1 According to the Figure : It is found that out of 30 customers, 18% are strongly agree ,22% are agree,30% are natural,20% are disagree and 10% are strongly disagree.

Questionnaire question on bubt customer satisfiction

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Page 1: Questionnaire question on bubt customer satisfiction

1.Ever heard the name BUBT?

(A) Strongly agree (B) Agree (C) Neutral (D) Disagree (E) Strongly Disagree

Strong agree18%

Agree22%

Natural30%

Disagree20%

Stongly disagree10%

QUESTION NO 1

According to the Figure : It is found that out of 30 customers, 18% are strongly agree ,22% are agree,30% are natural,20% are disagree and 10% are strongly disagree.

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Page 2: Questionnaire question on bubt customer satisfiction

2. How easy it is to register for courses at this university?

(A) Strongly agree (B) Agree (C) Neutral (D) Disagree (E) Strongly Disagree

Strongly agree20%

Agree30%Natural

25%

Disagree15%

Strongly disaagree10%

Question no 2

According to the Figure : It is found that out of 30 customers, 20% are strongly agree ,30% are agree,25% are natural,15% are disagree and 10% are strongly disagree.

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Page 3: Questionnaire question on bubt customer satisfiction

3. Are the course offered at this university satisfactory according to your needs?

(A) Strongly agree (B) Agree (C) Neutral (D) Disagree (E) Strongly Disagree

Strongly agree20%

Agree27%

Natural23%

Disagree20%

Strongly disaagree10%

Question no 3

According to the Figure : It is found that out of 30 customers, 20% are strongly agree ,27% are agree,23% are natural,20% are disagree and 10% are strongly disagree.

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Page 4: Questionnaire question on bubt customer satisfiction

4. Based on your experience with the BUBT services please indicate your level of satisfaction with helpfulness of staff?

(A) Strongly agree (B) Agree (C) Neutral (D) Disagree(E) Strongly Disagree

Strongly agree20%

Agree23%

Natural27%

Disagree18%

Strongly disaagree12%

Question no 4

According to the Figure : It is found that out of 30 customers, 20% are strongly agree ,23% are agree,27% are natural,18% are disagree and 12% are strongly disagree.

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Page 5: Questionnaire question on bubt customer satisfiction

5. Do you find the staff and faculty members are co operative?

(A) Strongly agree (B) Agree (C) Neutral ( D) Disagree (E) Strongly Disagree

Strongly agree22%

Agree18%

Natural32%

Disagree16%

Strongly disaagree12%

Question no 5

According to the Figure : It is found that out of 30 customers, 22% are strongly agree ,18% are agree,36% are natural,16% are disagree and 12% are strongly disagree.

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Page 6: Questionnaire question on bubt customer satisfiction

6.Do you find the course materials interesting and creative?

(A) Strongly agree (B) Agree (C) Neutral (D) Disagree (E) Strongly Disagree

Strongly agree 19%

Agree21%

Neutral 33%

Disagree17%

Strongly Disagree10%

According to the Figure : It is found that out of 30 customers, 21% are strongly agree ,23% are agree,36% are natural,19% are disagree and 11% are strongly disagree.

.

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Page 7: Questionnaire question on bubt customer satisfiction

7. Is the faculty enthusiastic about teaching?

(A) Strongly agree (B) Agree (C) Neutral (D) Disagree ( E) Strongly Disagree

Strongly agree 25%

Agree32%

Neutral 22%

Disagree10%

Strongly Disagree10%

Question no 7

According to the Figure : It is found that out of 30 customers, 25% are strongly agree ,32% are agree,22

% are natural,10% are disagree and 10% are strongly disagree.

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Page 8: Questionnaire question on bubt customer satisfiction

8. How well do the classrooms at this university meet the learning needs of students?

(A) Strongly agree (B) Agree (C) Neutral (D) Disagree (E) Strongly Disagree

Strongly agree20%

Agree27%

Natural23%

Disagree20%

Strongly disaagree10%

Question no 8

According to the Figure : It is found that out of 30 customers, 20% are strongly agree ,27% are agree,23

% are natural,20% are disagree and 10% are strongly disagree.

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Page 9: Questionnaire question on bubt customer satisfiction

9.Based on your experience with the university’s cashier’s office, please indicate your level of satisfactions?

(A) Strongly agree (B) Agree (C) Neutral (D) Disagree (E) Strongly Disagree

Strong agree18%

Agree22%

Natural30%

Disagree20%

Stongly disagree10%

QUESTION NO 9

According to the Figure : It is found that out of 30 customers, 18% are strongly agree ,22% are agree,30

% are natural,20% are disagree and 10% are strongly disagree.

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Page 10: Questionnaire question on bubt customer satisfiction

10.Overall, are your satisfied with your experience at this university, neither satisfied or dissatisfied with it, or dissatisfied with it?

(A) Strongly agree (B) Agree (C)Neutral (D) Disagree (E) Strongly Disagree

Strongly agree22%

Agree18%

Natural32%

Disagree16%

Strongly disaagree12%

Question no 10

According to the Figure : It is found that out of 30 customers, 22% are strongly agree ,18% are agree,32

% are natural,16% are disagree and 12% are strongly disagree

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