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Planning B2B Lead Generation Campaigns & Leveraging Content Personalization Scott Armstrong Co-Founder and Partner Brainrider

Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

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The enormous amount of marketing channels that marketers work through every day can be challenging. But amazingly, a little bit of planning goes a long way in addressing even the most overwhelming of campaigns. Combine that with personalization, and you've got a focused campaign attack. Learn how to: - Identify and prioritize your lead generation marketing program objectives - Understand your audience and target their needs and pains - Choose the most effective programs for your marketing plan - Align your metrics with your objectives Need planning help? Scott Armstrong, Co-Founder and Partner at Brainrider, lays it all out for us in this upcoming webinar. Join Scott for this practical “how to” review of planning B2B lead generation marketing programs that attract, acquire, nurture and qualify more prospects!

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Page 1: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Planning B2B Lead Generation Campaigns & Leveraging Content Personalization Scott Armstrong Co-Founder and Partner Brainrider

Page 2: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Safe Harbor! Safe harbor statement under the Private Securities Litigation Reform Act of 1995:! !!This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.!

 !!The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.!! !!Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.!

Page 3: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Planning B2B Lead Generation Marketing Programs

"

A Better B2B Marketing Clinic!

Scott Armstrong is your presenter today.

He is a partner @Brainrider where he specializes in better B2B marketing. !

@Brainrider Go to Brainrider.com/b2b-cheatsheets

Page 4: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Planning Better B2B Marketing!

•  Driven by your objectives!•  Buyer-focused!•  Offers more relevant content!•  Identifies programs gaps !•  Focused on performance

measurement & improvement!•  Leveraging personalization!

@Brainrider

Page 5: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Planning Driven By Your Objectives!

@Brainrider

Page 6: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Prioritizing Measureable Objectives!

@Brainrider

Page 7: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Inventory Current Programs By Objective!

PROSPECTS   MQL/SAL  VISITORS  

ACTIVE  PROSPECTS  

NURTURE PROSPECTS

QUALIFY SALES READINESS

ATTRACT & ACQUIRE PROSPECTS

@Brainrider

Page 8: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Identify Gaps By Objective!

PROSPECTS   MQL/SAL  VISITORS  

PPC

Limited SEO

E-Blasts to 3rd Party Lists

Contact Us Form

Newsletter

ACTIVE  PROSPECTS  

Featured Download

Resource Center

NURTURE PROSPECTS

QUALIFY SALES READINESS

ATTRACT & ACQUIRE PROSPECTS

@Brainrider

Page 9: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Marketing Programs Pick List!NURTURE PROSPECTS

QUALIFY SALES READINESS

ATTRACT & ACQUIRE PROSPECTS

q  Inbound q  Blogging q  SEO q  Content syndication q  Resource publishing q  Gated content q  Progressive forms q  Tiered opt-in

q  Social q  Social publishing q  Social listening

q  Paid q  PPC q  E-Blasts q  Content sponsorship q  Events

q  Segmentation q  Nurturing cold prospects

q  Monthly newsletter q  Recent visit follow-up

q  Nurturing active prospects q  Auto-responders q  Thank-you content

q  Other

q  Contact us q  Sales Readiness Offers

q  Pricing q  Gated free trial q  Video demos q  Quote q  Needs assessment q  Free consultation q  ROI tool q  RFP/RFQ Guide

q  Events q  Product webinars

Page 10: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Measuring & Reporting Performance!Start by splitting your performance

measurement and reporting into three categories!

Business   •  Opportuni-es/Revenue  Sourced  by  Marke-ng  •  Opportuni-es/Revenue  Touched  by  Marke-ng  

Marke-ng  •  Qualified  Traffic  •  Acquisi-on  •  Ac-ve  Prospects  •  Sales  qualified  leads  

Diagnos-cs  •  Program  by  program  metrics  designed  to  

iden-fy  the  right  offers,  messages,  content,  and  channels  

@Brainrider

Page 11: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

How To Execute More Relevant Marketing Campaigns

By Leveraging Personalization!

11!

Page 12: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Lead generation is not about !

you.

Page 13: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Your buyer is in"

Page 14: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Buyers need content to make a buying decision.

What’s my problem?

How do I fix my problem?

Are you right for me?

@Brainrider

Page 15: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Buyers look for what they want to know"… not what you want to tell them"

@Brainrider

Page 16: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Offer Relevant Subject Matter Expertise At Each Buyer Decision Stage!

If your customer is asking:

What’s my problem

How do I fix my problem

Are you right for me

They want:

Education & Thought Leadership

Solutions & Product Suitability

Credentials & Decision Support

What to share

with them:

• Trends • Benchmarks • Analyst

coverage • 101 Education • How to guides • How other

people are solving this

• What is the solution & how does it work

• Solution comparisons

• Pitfall analysis • Readiness &

suitability assessments

• How do I choose a vendor

• Pricing • Bench strength

demonstration • Case studies • ROI/TCO • How to buy • Working with us

@Brainrider – tweet this link: http://brshar.es/1qtUy4u

Page 17: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Personalization!

Page 18: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Personalization!

Page 19: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Personalization = Better Relevance!

Page 20: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Start By Segmenting Your Prospects!

Based On What They Want To Know

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Gather Explicit Segmentation Using Form Fields!

Page 22: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Gather Explicit Segmentation Using Form Fields!

Page 23: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Gather Implicit Segmentation Using Behavior Tracking!

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Help Prospects Manage Their Subscription Preferences!

Email Preference Center

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Stream Your Emails Based On Prospect Preferences!

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Program Example: Streamed Email Nurturing!Problem: Time consuming, ineffective lead nurturing. "•  Do a better job uncovering leads in our database.!•  Reach more people, more frequently to improve engagement.!•  Build a more efficient and scalable process.!

Solution: New segments, new newsletters, new opt-in categories."•  Create content categories aligned with real customer needs and pains, !•  Segment Tracom’s existing database based on needs and pains!•  Implement new communication opt-in preferences.!•  Execute a segmented newsletter program that ensured any targeted prospect received

a maximum of one email per week.!

Results: “we’re engaging with more customers in a meaningful way, but spending way less time doing it.”"•  Now targeting 25% of their database each month with segmented messaging.!•  Click-through rates have increased to between 10%-20% across all segments.!•  Improved productivity allowing for weekly newsletter deployment using the same

investment in content development and newsletter production.!•  Profile behavior and segment Tracom’s existing database based on needs and pains.! Click to view preference center

and newsletter samples

@Brainrider

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Advanced Personalization: Dynamic Web Content!

Personalized For More Information

Offers"

@Brainrider

Page 28: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Advanced Personalization: Dynamic Web Content!

@Brainrider

Page 29: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Resources For Better B2B Marketing!

Or for more B2B Marketing content, visit:!Resources: brainrider.info!Articles: brainrider.com/blog !@Brainrider!linkedin.com/company/[email protected]!!

Go  to  brainrider.com/b2b-­‐cheatsheets  to  download  today’s  presenta>on  

Page 30: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Questions?

Page 31: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization

Scott Armstrong Co-Founder and Partner Brainrider

Page 32: Planning B2B Lead Generation Campaigns & Leveraging Content Personalization