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Slides from my talk at the San Francisco Online Community meetup on May 28, 2014. Session description: Scoop.it is a content curation tool with over one million registered curators using the platform to discover, publish, and share content that's relevant to their expertise or that of their business. Over the last two years, the Scoop.it community has grown exponentially. As community manager, Ally has worked very closely with the Scoop.it community to figure out how to amplify the brand's message and create a group of evangelists. After a few failed attempts to create a successful ambassador program, Ally has learned the best ways to build a multi-tiered community of platform users, including a group of evangelists powered by content curation. In her talk, she'll go through a few of her not-so-great experiences that have led to the formation of her current strategy as well as how she keeps it alive and fresh through content curation.
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Building a Multi-Tiered Community Strategy
Ally GreerDirector of Community & Content
@allygreer | @scoopitThursday, May 29, 14
@allygreer
- What is community
management?
-Learning by doing & observing
Where I started.
Thursday, May 29, 14
@allygreer
Community Management: more than just building communities.
Thursday, May 29, 14
Ambassador program: What I thought would work
“This will be easy! Just gather the top platform users and the rest will
happen!”
@allygreerThursday, May 29, 14
@allygreer
Expectation:
Thursday, May 29, 14
@allygreer
Reality:
Thursday, May 29, 14
Ambassador program: What I tried
-Scoop.it Specialists-Google+ Communities-Forum based approach
@allygreerThursday, May 29, 14
Ambassador program: Why it failed
-Relied too much on the community members-Didn’t have an editorial calendar
-Didn’t have a way to empower them-Couldn’t ignite passion for Scoop.it
-Didn’t manage expectations-Didn’t outline goals-Was afraid to ask
@allygreerThursday, May 29, 14
1. Acknowledge failures
@allygreer
Ambassador program: How to fix it
Thursday, May 29, 14
1. Acknowledge failures2. Reevaluate goals
-What do I want from this program?
@allygreer
Ambassador program: How to fix it
Thursday, May 29, 14
1. Acknowledge failures2. Reevaluate goals
-What do I want from this program?3. Watch others’ successes
-What communities am I a member of that work?
@allygreer
Ambassador program: How to fix it
Thursday, May 29, 14
1. Acknowledge failures2. Reevaluate goals
-What do I want from this program?3. Watch others’ successes
-What communities am I a member of that work?4. Leverage what you have
-What’s the natural structure of our community?@allygreer
Ambassador program: How to fix it
Thursday, May 29, 14
1. You can’t build a community of people who don’t want to be
a part of a community.
@allygreer
Conclusions:
Thursday, May 29, 14
2. You can’t build a community around only a brand.
@allygreer
Conclusions:
Thursday, May 29, 14
@allygreer
The 4 Tiers of the Scoop.it Community
1. The Internet
Thursday, May 29, 14
@allygreer
The 4 Tiers of the Scoop.it Community
1. The Internet2. Scoop.it Users
Thursday, May 29, 14
@allygreer
The 4 Tiers of the Scoop.it Community
1. The Internet2. Scoop.it Users3. #leancontent
Thursday, May 29, 14
@allygreer
The 4 Tiers of the Scoop.it Community
1. The Internet2. Scoop.it Users3. #leancontent
4. Scoop.it Ambassadors
Thursday, May 29, 14
@allygreer
The 4 Tiers& how we can reach them
1. The Internet-SEO, content marketing, lead generation
2. Scoop.it Users-newsletter, in-product messaging, social media
3. #leancontent-meetup group, facebook group, Scoop.it topic
4. Scoop.it Ambassadors-facebook group, newsletter, personal email
Thursday, May 29, 14
@allygreer
Takeaways-Learn from failures
Thursday, May 29, 14
@allygreer
Takeaways-Learn from failures
-Channel the success of others
Thursday, May 29, 14
@allygreer
Takeaways-Learn from failures
-Channel the success of others-Leverage your community’s
“natural structure”
Thursday, May 29, 14
@allygreer
Takeaways-Learn from failures
-Channel the success of others-Leverage your community’s
“natural structure”-Find the passion that matches
your brand messaging
Thursday, May 29, 14
@allygreer
Takeaways-Learn from failures
-Channel the success of others-Leverage your community’s
“natural structure”-Find the passion that matches
your brand messaging-Engage and maintain community
via content Thursday, May 29, 14
