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What Why & KSIs

KSIs What & Why?

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WhatWhy&

KSIs

What?

Statisticalbenchmarkswhich trackour serviceperformance.Every quarter.

91% 92%Claims paid within 5 working

days.Individual medical assessments completed without 3rd party evidence.

Q1 2015

86% 90%Offline quotes issued by or within 3 days of target date.

Policy schedules issued within 5 days.

Not a bad start...

Why?

adviser productivity We’ve always said

is important to us.

John Ritchie, CEO, Cover Magazine, 2009.

“With no legacy systems to hold us back,we can supply a better, more efficient service to clients and positively impactadviser productivity.”

data to prove it.Now cold, hard

clients too...It’s good for

Open &

to on-time delivery.A real commitment

clients.

Greater productivitymeanshappier

who are careless with Are you using insurers

your time?

Ellipse is the trading style of the UK Branch of ERGO Lebensversicherung Aktiengesellschaft, which is registered in England. Registration Number: BR010594. Registered office: 15 Bermondsey Square, London SE1 3UN. ERGO Lebensversicherung Aktiengesellschaft is authorised by BaFin (the German Federal Supervisory Authority), registration number 1184 and is subject to limited regulation by the Financial Conduct Authority. Details of the extent of our regulation by the Financial Conduct Authority is available upon request.

John RitchieChief Executive@JohnRitchie3