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Citizen Engagement & Communication
Feb. 5, 2016
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Citizen Engagement & Satisfaction
Moniker
Platform Party
Royals Social Media
Art of Data
Work Sessions
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Kansas City: A World-Champion City
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Platform Party & Rail Rally
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Citizen Workshops & Live Budget Twitter Chat
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How do citizens like to receive information from the City?
City Magazine mailed is #1 preference, followed by Website
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Social Media Engagement
Avatars
#KCStatSnow
Support for Royals/Chiefs
@KCMO311
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Coordination during snow events• We work with Public
Works to determine social messaging before, during, and after a snowstorm.
• Coordination with 311 to ensure slick street requests are sent in after snow crews complete routes.
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#KCHelps during snowstorms
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Live Tweet KCStat Meetings
• Each month, we live tweet stats and info from the KCStat meeting.
• Also take questions during and after mtg• Check kcmo.gov/kcstat/meetings for info
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@KCMO311 Overview
• @KCMO311 Twitter account started in March 2013; channel for residents to send in City service requests
Source: 311 Service Request System (https://data.kcmo.org/311/Service-Requests-from-Twitter-Chart/2xu8-ew7f)
311 Service Requests to @KCMO311
2014 2015 2016
Janu
ary
Febr
uary
Mar
chAp
rilM
ayJu
ne July
Augu
stSe
ptem
ber
Oct
ober
Nove
mbe
rDe
cem
ber
Janu
ary
Febr
uary
Mar
chAp
rilM
ayJu
ne July
Augu
stSe
ptem
ber
Oct
ober
Nove
mbe
rDe
cem
ber
Janu
ary
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115
53 5543
6048
36
68
3748
3142
54
7866
72
88
5362
6856
41
7687
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Engagement with Royals fans during postseason run and #KCTrueBlue contest
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#RoyalCelebration parade day
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#RoyalCelebration parade day
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Support for Chiefs in playoffs
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KCMO Twitter Avatars
Check out our 2014 and 2015 avatars at kcmo.gov/thenewkc
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Social media: Best of 2015
+23k New followers in 2015Total followers =
58,000+
Top Tweet:44% satisfied
with City’s use of social
meda
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Correspondence with “Frenemies”
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Snow Removal
