Embed Size (px)
Citation preview
Today we will go over: • Developing a Company Culture
– Core values
• Defining Expectations – Defining roles and setting goals
• Measuring Results – Accountability, performance evaluation and
recognition/rewards
• Company Environment
First and foremost, you must define your company culture.
Identify your values and reinforce them at every chance you get.
Does each of your team members know what he/she is responsible for?
• Define Roles
• Evaluate Performance
– Use KPIs
• customer attrition/retention
– Track progress
• Hold Your Team Accountable
– Use rewards and repercussions as needed
Set goals
Evaluate
Achieve success
How are you tracking performance improvements or issues? • Track it monthly • Track it yearly (with mid-year check ins)
Performance evaluations should: • Happen at least twice per year • Give your team a voice
– Use questionnaires
• List out specific goals/areas of improvement
They listened to my opinion!
This year I will work towards…
the quality or state
of being accountable: an obligation or willingness to accept responsibility or to
account for one's actions
What is accountability?
What is accountability?
How to Reward Your Team: • Compensation • Token of appreciation • Shouts Outs • Awards
A little recognition goes a long way
• Find out WHY • Performance= Motivation X
Ability • Lack of Process? • Uncommitted/No Belief in Core
Values?
• Determine if ability or motivation is the culprit.
• If it is ability, look at your processes.
• If it is motivation, see why commitment/shared values are missing.
Job Performance Job Performance
Motivation Motivation
Ability Ability
• Be flexible, be challenging, develop your staff
• Create incentives/ activities to promote teamwork
• Improve company morale • Practice what you preach
What you can do today to start getting the most from your team: • Set SMART goals for them • Track their performance • Hold them accountable for their work, whether you must penalize them
or reward them for it • Build a fun environment-- Plan a happy hour this Friday!
