How To Deal With Haters On Facebook

with John Haydon

3 Tips for Dealing with

Haters on Facebook

The Hump Day Coffee Break - weekly trainings for nonprofit marketers with John Haydon

3 Tips for Dealing with Haters on Facebook

(1) Encourage dialogue

(2) Set tone and expectations

(3) Be clear about consequences

1. Have rules

http://www.johnhaydon.com/hdcb



1. Have rules




• Block hateful or hurtful language

• Don’t block mentions of competition

• Can’t replace human moderation

1.Visit your Page 2.Click “Settings” at the top right 3.Click “General” tab

2. Block hurtful or hateful language




• Haters gonna hate

• Their minds are already made up

• Silence is the best response

3. Ignore - don’t debate haters




• Ban and block user

• They’ll be on a list

• Move on…

1.Visit your Page 2.Click “Settings” at the top right 3.Click “People and Other Places” tab 4.Select “Banned People and Pages”

4. Ban and block haters


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About John

Consultant, Trainer, Coach - Helping nonprofits build loyal communities and create

smarter digital marketing and fundraising campaigns.

Author: Facebook Marketing for Dummies, 3rd , 4th and 5th Editions

Speaker: The Nonprofit Technology Conference, Social Media 4 Nonprofits, Blackbaud’s

BBCon, New Media Expo, AFP New Jersey, TechSoup, GrantSpace, Chronicle of

Philanthropy, NetworkForGood.

Clients include: Habitat for Humanity, EpicChange, Share Our Strength, Environmental

Defense Fund, Shriners Hospitals for Children, Boston Medical Center, Community

TechKnowledge, Scholastic, TechSoup, WaterAid America, University of Massachusetts,

Community Music Center of Boston, National Wildlife Federation, Razoo Foundation.


http://www.amazon.com/Facebook-Marketing-Dummies-Business-Personal/dp/1118107403/