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Joy HawkinsImprezzio Marketing
@JoyanneHawkins
How to Approach Google My Business
(GMB) in 2016
Where to Start?
Presenter Name : Company Name : Twitter Handle@JoyanneHawkins
Find all Your GMB Listings!
How Does a Listing End up on Google?
@JoyanneHawkins
● Google creates listings based on data providers (Ex: ExpressUpdate, Acxiom)
● Google users through Google Maps or MapMaker
● Business owners/marketing companies via Google My Business
@JoyanneHawkins
@JoyanneHawkins
Method 1: MapMaker Search
@JoyanneHawkins
● Google.com/MapMaker● Search for the city the business is in.● Search Variations of business name, phone #,
website.
Method 2: MapMaker Select a Place
@JoyanneHawkins
● Google.com/MapMaker● Edit > Select a Place● Click around the marker where the business in● Right click the business name > Open link in new
tab
Method 3: Maps Search
@JoyanneHawkins
● Maps.Google.com● Search for the city the business is in.● Start typing business name
Method 4: Google Search
@JoyanneHawkins
● Google.com● Search for site:plus.google.com + phone # +
inurl:about + “review”● Open each URL in new tab
Method 4: (Brand New Addition)
@JoyanneHawkins
● Google.com● Search for inurl:google.com/maps + phone # ● Open each URL in new tab
Why Both?
@JoyanneHawkins
● Unverified listings don’t have Plus.Google.com URLs
● I have only seen Google start indexing google.com/maps URLs in the last month
Non-Verified Listings Verified Listings
Compile Your List...
@JoyanneHawkins
● If you’re on the plus page, click the map to get to Google Maps.
CLICK
Compile Your List...
@JoyanneHawkins
Not Verified
Finding CID #
@JoyanneHawkins
•Right click > View Page Source
•CTRL + F > “cid”:•Long string of
numbers after “cid”:
•"cid":"179740290298085994","infoWindow":
•Right click > View Page Source
•CTRL + F > ludocid•The CID will be the
string of numbers after “ludocid\\u003d and before #lrd
•+80026\\u0026ludocid\\u003d376285149384878007#lrd\\u00
From MapMaker From Maps
CID URLs
@JoyanneHawkins
● http://maps.google.com/maps?cid=5264542582139250082
● http://www.google.com/mapmaker?gw=90&cid=5264542582139250082
Remember: If it’s an SAB listing, there won’t be a MapMaker record so the MapMaker URL will bring up a blank screen.
@JoyanneHawkins
•See all the categories
•Check formatting of address
•See additional business names
•See reviews•See photos
MapMaker Maps
GMB Rules
Presenter Name : Company Name : Twitter Handle@JoyanneHawkins
● Multiple listings for the same business. (unless you have multiple actual storefronts that customers visit)
● Keyword stuffing in the business name.
@JoyanneHawkins
Common Rules People Break
• URL is a redirect• Business name contains keyword stuffing• Multiple listings for the same business
Common Reasons why Listings get Suspended
Soft Suspension = Listing Becomes Unverified
Create new Google account, re-verify the listing, stop breaking the rules
@JoyanneHawkins
• Address is virtual• Business doesn’t exist (pure spam/lead generating
company)
Common Reasons why Listings get Suspended
Hard Suspension = Listing No Longer Exists in Maps/Mapmaker
Further Reading: @JoyanneHawkins
http://searchengineland.com/top-9-reasons-google-suspends-local-listings-247394
Fighting Spam
@JoyanneHawkins
Presenter Name : Company Name : Twitter Handle@JoyanneHawkins
11 don’t exist (7 removed as spam + 4 pending removals)2 edited to remove keyword stuffing
3 actual legit company listings
@JoyanneHawkins
• A listing for an “SEO company” that was acquired by a larger marketing company over a year ago
• A listing for a marketing company that tried to create a new name for just their SEO product (they had 2 listings at their actual office)
• An SEO company that has all their employees work remotely and was using each of their home addresses to create multiple listings
• An SEO company who apparently exists in Square One (a popular shopping mall)
• An SEO company that is at the same address as the Fairmont Royal York Hotel
The Fake Crap
@JoyanneHawkins
Address● Does what’s listed match the website?● Check Street View. Does it show a UPS store or a
residential address? Is there any signage for the business?
● Search the address on Google to see who else is using it
Phone● Call the phone number, see how they answer the
phone. Say you’re calling to get directions.• Call from Gmail so they can’t call back
Investigating
@JoyanneHawkins
Investigating
Business Name● Check what’s on signage (street view, drive there
take pics)● How do they answer the phone?● Check the Secretary of State Website to see what
their business license says○ NPPES is great for medical industry
@JoyanneHawkins
Where to Report?✓ Make Edits in Google Maps (email
confirmation)✓ MapMaker Forum (after 7 days).
Better for unverified listings✓ Google My Business Forum
Better for verified listings
@JoyanneHawkins
How to Edit
● If listing is fake (address doesn’t exist) or a verified duplicate > Places is Closed > Spam
● Unverified duplicate > Place is Closed > Duplicate● Keyword Stuffing > submit edit to correct business
name
@JoyanneHawkinsFurther Reading: http://www.joyannehawkins.com/ultimate-guid
e-fighting-spam-google-maps/
Hijacked Listings
@JoyanneHawkins
Additional Name Spam
@JoyanneHawkins
Source: http://www.localsearchforum.com/google-local-hall-shame/37837-how-score-google-maps-one-box-cheat.html
● These only show up in MapMaker.
It Never Ends...
@JoyanneHawkins
It Never Ends...
@JoyanneHawkins
● Prepare for the listing to be reinstated after it’s been removed.
● GMB Forum > best place to report this.
More Reading:http://searchengineland.com/got-spam-google-my-business-doesnt-care-249072
Contacting GMB
Presenter Name : Company Name : Twitter Handle@JoyanneHawkins
“Google My Business phone support is telling me my ranking is dropping because I’m not posting on Google Plus”
@JoyanneHawkins
1. Twitter: https://twitter.com/GoogleMyBiz 2. Facebook: https://www.facebook.com/googlemybusiness 3. Forum: https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB#
4. Phone Support: https://support.google.com/business/contact/business_c2c_l?hl=en&rd=2#cft=5
@JoyanneHawkins
New!
Keep in mind you will only hear from them during business hours (PST)
✓ Faster (no repeating yourself, spelling out words on the phone…etc)
✓ You get someone in the USA, not India
✓ Better & more accurate advice
Practitioner Listings
Presenter Name : Company Name : Twitter Handle@JoyanneHawkins
Presenter Name : Company Name : Twitter Handle@JoyanneHawkins
Presenter Name : Company Name : Twitter Handle
What Listings are Allowed?• Solo-practitioners are only
allowed one listing total• Allstate: Bob Smith• ABC Dental: Dr Bob Smith
• Public-facing professionals are allowed their own listing (ex: lawyers, doctors, realtors)• Support staff should not have
listings• If a professional works out of
more than 1 office, they can have 1 listing per location
Best Scenario
@JoyanneHawkins
Presenter Name : Company Name : Twitter Handle
Strategies to Use• Find out which listing is currently ranking highest
and make it the primary listing you try to get reviews on.
• Try to keep categories from overlapping as much as possible
• When categories do overlap (ex: 2 dentists), minimize the profile that ranks lowest.• Removing the website is a great way to minimize
@JoyanneHawkins
Example:Listing Category Website Field
Law Firm Law Firm, Lawyer Domain.com (homepage)
Lawyer A Personal Injury Lawyer Domain.com/personal-injury-page
Lawyer B Criminal Justice Attorney Domain.com/criminal-law-page
Lawyer C Divorce Lawyer Domain.com/divorce-lawyer-page
*Check which page Google currently ranks highest organically for that term
@JoyanneHawkins
What About Ex-Employees?
To fix it, contact Google My Business via Twitter Support or Facebook Support and asked them to mark the practitioner listing as moved to the practice listing.
@JoyanneHawkins
The “Moved” Feature
@JoyanneHawkins
• Only GMB can do this.• It takes the “old” address on Maps and 302’s it to
the new location• The “old” listing will completely vanish from
Google Search and Google Maps, making it impossible for customers to accidentally see.
• Since the listing doesn’t show up anywhere, the “Permanently closed” message won’t show up anywhere, either.
• Reviews from the closed listing will transfer to the new listing (double-check to make sure that happens).
Knowledge Graph Issues
Presenter Name : Company Name : Twitter Handle@JoyanneHawkins
Algorithm Photo Problems
@JoyanneHawkins
@JoyanneHawkins
https://support.google.com/business/contactflow
Why does Google keep auto-updating my hours?
@JoyanneHawkins
The Tuesday’s confused Google
Presenter Name : Company Name : Twitter Handle
Your Website is the Most Authoritative Citation!
http://imprezziomarketing.com/seo-blog/seo/why-the-does-google-keep-updating-my-business-hours-a-case-study/
Further Reading:
@JoyanneHawkins
@JoyanneHawkins
Located In Feature
@JoyanneHawkins
Located In Feature
• Only GMB can do this• It’s possible you might be
able to remove it from a Google Maps edit (I have not tested)
@JoyanneHawkins
Menu Links
• Check to see if the info on the menu link is accurate
• Update the menu link source
@JoyanneHawkins
Menu Links
They are a dermatologist not a hair salon
@JoyanneHawkins
Menu Links
• If you cannot get the listing updated, remove it from the GMB listing
• In edit mode in GMB: click “Report problems…”Or go here:
https://support.google.com/business/contact/local_pages_editing_help
• Check the “menu URL” box
ConnectWith Me!
plus.google.com/+JoyHawkins
twitter.com/JoyanneHawkins
1-866-430-0457 x 301