Full Service Maintenance AgreementThe most comprehensive service package for your business needs

Why FSMA?

FSMA (Full Service Maintenance Agreement)

All-in-one-price service for uncompromising output quality assurance, excellent cost controllability and

unmatched customer service commitment. Fuji Xerox Vietnam provides:

• Consumables• Spare Parts• Service Labor Cost• Remote Service Offerings

Customers only need to pay for their actual monthly copying/printing volume.

Why FSMA?

• Control on-going copying/

printing expense and budget

more accurately

• Focus on your core business and

free from troubles on cost

management related to

consumables, logistics and fixing

• Achieve time efficiency and

productivity because machine

down time can be eliminated to a

minimal level

• Avoid unpredictable spending on

consumables due to uncertain yield

• Avoid unexpected costs due to

high- value part damage

• Avoid extra expense incurred

during machine break-down for

outsourcing service

• Quick Response Time

• Visit customers on day of call

Better cost controllabilityBetter cost controllability

• Visit customers on day of call

• Adequate spare parts supply and

safety level of inventory management

• Adequate manpower allocation and

customer care to individual account

• Preventive maintenance to ensure

machine’s good condition

• Regular consumable replacement for

high-quality output

• Always use genuine parts to avoid

damages caused by foist parts

1

Assurance of QualityAssurance of Quality

Customer Service CommitmentCustomer Service Commitment

The Solutions

More stable expense

Machine downtime as short as possible

Customer Running Cost before FSMA Customer Running Cost after FSMA

Due to uncertain yield of consumables

or parts damage, we can’t predict

expenses.

Expense is based on copy/print volume so it’s more accurate to predict.

FSMA service will shorten machine downtime due to simple process for trouble shooting.

-

200

400

600

800

1,000

1,200

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Running Cost ($)

-

200

400

600

800

1,000

1,200

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Running Cost ($)

T&M ( Time & Material ) vs. FSMA

T&M Service Process

FSMA Process

Machine brokenCE quotes for

fixing troubleDevelop expense proposal and

ask for manager’s approval

Machine broken Call CE for

trouble shooting

CE visit and fixCall CE for

fixing trouble

CE visit and fix

FSMA service will shorten machine downtime due to simple process for trouble shooting.

Call CE for

trouble shooting

Remote Service Offerings (RSO)

2

Worried about low quality output due to foist part or damaged parts

FSMA service will guarantee output quality by using genuine parts.

Machine broken Call FXV hotline If remain unsolved, address issue to Technical

Service Centre and their expertise will offer

comprehensive solutions

Call centre give quick

diagnoses and trouble

shooting through phone

RSO helps customers fix troubles immediately without waiting for CE visit.

Remote Service Offerings (RSO)

High quality output

Service Hotline: 1800 54 54 49

Fuji Xerox Vietnam Company Limited

4A Floor, Vincom Center, 72 Le Thanh Ton, Dist.1, HCMC

Tel: (84-8) 3829 0038 Fax: (84-8) 3829 0032

Ha Noi Branch

8th Floor, Sun Red River Building, 23 Phan Chu Trinh, Hoan Kiem Dist., Ha Noi

Tel: (84-4) 3824 1063 Fax: (84-4) 3824 1113

http://www.fujixerox.com.vn/

SCP (Service Capability & Performance) certification is a mark of service excellence and defines international best practise by quantifying

the effectiveness of an organisation’s technical and online support.