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expect the unexpected -be ready for viral © Beate Sørum 2014

Expect the unexpected, #AFPcongress 2014 on social media marketing

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Page 1: Expect the unexpected, #AFPcongress 2014 on social media marketing

expect the unexpected-be ready for viral

© Beate Sørum 2014

Page 2: Expect the unexpected, #AFPcongress 2014 on social media marketing

Todays agenda

#AFPcongress @BeateSorum

‣ «slacktivism» (a rant) ‣ what to do when viral happens ‣ increase the chance of something happening

Page 3: Expect the unexpected, #AFPcongress 2014 on social media marketing

«a middle class wet t-shirt contest

for sofa clicktivists»

http://blogs.telegraph.co.uk/technology/willardfoxton2/100014135/the-ice-bucket-

challenge-a-middle-class-wet-t-shirt-contest-for-armchair-clicktivists/

Page 4: Expect the unexpected, #AFPcongress 2014 on social media marketing

«You don’t get to call yourself a

philanthropist after dumping a bucket of

ice on your head»http://www.vice.com/

read/dumping-a-bucket-of-ice-on-your-head-

does-not-make-you-a-philanthropist-813

Page 5: Expect the unexpected, #AFPcongress 2014 on social media marketing

«Just donate the damn money and

don’t post it online»

http://www.slate.com/blogs/future_tense/2014/08/12/

icebucketchallenge_you_don_t_need_an_ice_bucket_to_donate_to_al

s_research.html

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Polar Plunge: 18-30 years first time donors substantial donations ($25-50)

Page 7: Expect the unexpected, #AFPcongress 2014 on social media marketing

Polar Plunge: 18-30 years first time donors substantial donations ($25-50)

..and we say they are giving for the wrong reasons?!

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age

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age

profitable for DM aquisition

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age

profitable for DM aquisition

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age

profitable for DM aquisition

seek us out on facebook!

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age

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age

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!Slacktivism is a

MYTH

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4TIMES MORElikely to DONATE

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2TIMES MORElikely to

VOLUNTEER

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8 million £ for #nomakeupselfie

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8 million £ for #nomakeupselfiemillion NOK for #HoppiHavet3,5

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8 million £ for #nomakeupselfiemillion NOK for #HoppiHavet3,5

100million $ for #IceBucketChallenge

Page 23: Expect the unexpected, #AFPcongress 2014 on social media marketing

!«I will never ever use the word slacktivism ever again, except

to rant at those who do.»

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Faroe Islands

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Faroe Islands

«I haven’t seen my friends in a while»

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Faroe Islands

«I haven’t seen my friends in a while»

Den-mark

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Faroe Islands

«I haven’t seen my friends in a while»

Den-mark «Haha. This will be fun

to do to my Norwegian friends and family!»

Page 28: Expect the unexpected, #AFPcongress 2014 on social media marketing

Faroe Islands

«I haven’t seen my friends in a while»

Den-mark «Haha. This will be fun

to do to my Norwegian friends and family!»

way north

Page 29: Expect the unexpected, #AFPcongress 2014 on social media marketing

Faroe Islands

«I haven’t seen my friends in a while»

Den-mark «Haha. This will be fun

to do to my Norwegian friends and family!»

way north

«HAARRGGHHHWE ARE VIKINGS!»

Page 30: Expect the unexpected, #AFPcongress 2014 on social media marketing

!Norway in May

Page 31: Expect the unexpected, #AFPcongress 2014 on social media marketing

@th

ales

nibs

oeer

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@th

ales

nibs

oeer

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@th

ales

nibs

oeer

*Boom* - 3,5 million.

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#1DISCOVERand CONFIRM

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Instagram

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Twitter

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Facebook

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Google analytics

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#2«CONTROL»

take

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no.

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#3ALERT PREPARE

and

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#4AKNOWLEDGE

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*google translated. No-one is to blame for horrible grammar.

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#5CELEBRATE

THANKand

Page 56: Expect the unexpected, #AFPcongress 2014 on social media marketing

about.me/BeateSorumabout.me/BeateSorum

Page 57: Expect the unexpected, #AFPcongress 2014 on social media marketing
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#6RELAX. ENJOY.

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#7 (bonus)MAKE GIVINGeasyhttp://bit.ly/donationformsrule

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- Every fundraising director in the world, post Ice Bucket

«Make me a viral hashtag please.»

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– Me

«Fat chance!»

Page 64: Expect the unexpected, #AFPcongress 2014 on social media marketing

secret recipe for viral:

omg!♥ ☺+ +

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secret ingredient in recipe for viral:

Page 66: Expect the unexpected, #AFPcongress 2014 on social media marketing

secret ingredient in recipe for viral:

not you.

Page 67: Expect the unexpected, #AFPcongress 2014 on social media marketing

Communication used to be

EASY

Page 68: Expect the unexpected, #AFPcongress 2014 on social media marketing

sender receivermessage

Page 69: Expect the unexpected, #AFPcongress 2014 on social media marketing

sender receivermessage

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sender receivermessage

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sender receiver

Page 72: Expect the unexpected, #AFPcongress 2014 on social media marketing

CC BY-NC 2.0 http://www.flickr.com

/photos/tollaksen/328642857/in/photostream/

You.

Page 73: Expect the unexpected, #AFPcongress 2014 on social media marketing

identity

identity

identityidentity identiy

identityidentityidentity

identityidentityidentityidentity

identityidentity

identityidentityidentity identity

identityidentity

identity identity

who are you?identity

Page 74: Expect the unexpected, #AFPcongress 2014 on social media marketing

Friendly Professional Informal Grateful

Voice and tone creates

unityImpressed Helpful Engaged Credible

Page 75: Expect the unexpected, #AFPcongress 2014 on social media marketing

123less cancer

moresurvival

supportand care

Page 76: Expect the unexpected, #AFPcongress 2014 on social media marketing

about.me/BeateSorumabout.me/BeateSorumCC BY 2.0 https://www.flickr.com/photos/calliope/6025359063/in/photostream/

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about.me/BeateSorumabout.me/BeateSorum

our community

CC BY 2.0 https://www.flickr.com/photos/calliope/6025359063/in/photostream/

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sender receivermessage

what are we trying to achieve?

Page 79: Expect the unexpected, #AFPcongress 2014 on social media marketing

CC BY-SA 2.0 https://www.flickr.com/photos/nomadic_lass/6728580615/

Plan and PRIORITIZE

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Facebook What Style Type Goal

Monday New course out Informative and welcoming Link Signups to course

Tuesday Impact-story Emotional Image Sharing - knowledge

Wednesday Ask for text donations

Response-triggering Status Money in

Thursday Political news Provocative Link Signatures

Friday Share X’s fundraiser

Easy Friday entertainment Image Likes

Page 81: Expect the unexpected, #AFPcongress 2014 on social media marketing

honour microcopy -

write in pairs

Kilde: http://www.flickr.com/photos/nathaninsandiego/3839051662/sizes/l/

Page 82: Expect the unexpected, #AFPcongress 2014 on social media marketing

nope!

Page 83: Expect the unexpected, #AFPcongress 2014 on social media marketing

important link

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1. Chronological

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1. Chronological2. Structured

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1. Chronological2. Structured3. Shortened

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1. Chronological2. Structured3. Shortened4. Makeup on

Page 89: Expect the unexpected, #AFPcongress 2014 on social media marketing

1. Chronological2. Structured3. Shortened4. Makeup on5. That great idea

Page 90: Expect the unexpected, #AFPcongress 2014 on social media marketing

TIMING and

CONTENT matters

Page 91: Expect the unexpected, #AFPcongress 2014 on social media marketing

Have

fun!

Page 92: Expect the unexpected, #AFPcongress 2014 on social media marketing

..a bit of fun makes a

community strong!

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«Providing shit to scum for over 70 years»

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«Providing shit to scum for over 70 years»

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sender receivermessage

what are we trying to achieve?

listen

Page 99: Expect the unexpected, #AFPcongress 2014 on social media marketing

Phot

o: @

mar

tiiin

e

REAL

stories

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5.000 stories

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REAL

emotions

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sender receivermessage

what are we trying to achieve?

thanking

Page 105: Expect the unexpected, #AFPcongress 2014 on social media marketing

CC BY-NC-SA 2.0 https://www.flickr.com/photos/damiel/2498956487

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#Krafttakmotkreft

Phot

o: @

june

kimiko

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20.000 thank you’s

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«Thank ALL the donors»

Source: fundraisergrrl.tumblr.com

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«Thank ALL the donors»

Source: fundraisergrrl.tumblr.com

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sender receivermessage

what are we trying to achieve?

be there

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I can’t help her

Page 118: Expect the unexpected, #AFPcongress 2014 on social media marketing

about.me/BeateSorum

– Johnny Appleseed

«Skriv et sitat her.»

She can

Page 119: Expect the unexpected, #AFPcongress 2014 on social media marketing

REHEARSE - make mistakes in a safe place

http://www.flickr.com/photos/bamblekommune/5413186602/sizes/l/

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• Don’t diss slacktivists • Be ready and act fast • Know who you are • Serve your community • Plan and do it properly • Have a bit of fun

Page 121: Expect the unexpected, #AFPcongress 2014 on social media marketing

8

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Web, desktopWeb tabletWeb phoneText

3,5 mill. NOK- in two weeks.

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Thanks for listening!

http://about.me/beatesorum

Questions?