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SocialyzeUrBiz “SOCIALYZE” YOUR BIZ A talk about social media and your business.

Digital Marketing & Social Media for Beginners

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A set of slides from a recent seminar I gave to small business owners that are new to Social Media Marketing and Digital Marketing as a whole.

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  • 1. SocialyzeUrBiz SOCIALYZE YOUR BIZ A talk about social media and your business.
  • 2. @SocialyzeUrBiz Jamie Tieche Owner, Socialyze Inbound Marketing Automotive Marketing & Sales (Hyundai) Digital Marketing Consultant Hootsuite & Hubspot Pro Baby Certified!
  • 3. @SocialyzeUrBiz Agenda 1. Marketing: Then and Now 2. Digital Marketing: What You Need To Know 3. Social Media 101 i. Set Your Goals ii. Where To Be iii. What To Share iv. When To Share v. Building Social Equity vi. Social Listening vii.10 Tips for Social Success 4. Discussion
  • 4. MARKETING: THEN AND NOW May I have your attention please!
  • 5. SocialyzeUrBiz ATTENTION! The currency of the marketing world. 5
  • 6. @SocialyzeUrBiz The War Rages On! The Battle for Attention (1880-present) Without attention, marketing cant work! Attention = Opportunity Marketing in a Nutshell: Goal: Gather leads to create opportunity Problem: How to gain attention? Solution: Push out our messages and messaging! Buy Our Product!
  • 7. @SocialyzeUrBiz The Rise of Push Marketing 1880's onward. Technology only allowed for 1-way communication Effective in Print to Radio to Television to the Internet (1880s-2010)-- while attention was abundant! The message was: Heres my product, BUY IT! Marketing was about the brand, not the consumer. Good marketing was manipulative. 7
  • 8. @SocialyzeUrBiz The Tipping Point Somewhere around 2000. Attention was becoming scarce. Consumers began "tuning out" traditional marketing, turning instead to search engines to make informed decisions.
  • 9. 9 R.I.P. Outbound Marketing A long time ago - 2010
  • 10. SocialyzeUrBiz THE BIRTH OF INBOUND MARKETING How may we help you? 10
  • 11. @SocialyzeUrBiz The Answers Lie Within The internet became the new horizon for marketersits where all the attention went!
  • 12. @SocialyzeUrBiz Consumers Dictate When The Marketing Happens They control the flow of information They find answers when and where they want They avoid inquiries and contact forms until absolutely necessary Salespeople have become facilitators 12
  • 13. DIGITAL MARKETING 101 How to market in 2014, like its 2014 (not 2007)!
  • 14. @SocialyzeUrBiz Definition Digital Marketing is the use of digital technology and communication channels to reach a targeted audience.
  • 15. @SocialyzeUrBiz Your New Customers 15 Tech savvy Smartphone in hand Reliant on Google Social media obsessed Impatient Sound familiar?
  • 16. Look Familiar!? 16
  • 17. @SocialyzeUrBiz New Marketing: The Honest Economy Marketers still have the same goals and challenges: Goal: Gather leads to create opportunity Challenge: How to gain attention? Its the solution that has changed: Solution: Push out our messages and messaging! Pull or attract prospects to our messaging. How? Blogs (Content marketing) They ask, you answer! Search engine optimization Websites that convert! Social media (Relationship marketing)
  • 18. @SocialyzeUrBiz Inbound Marketing Methodology
  • 19. @SocialyzeUrBiz Digital Marketing Components Website (Fast, converting, with a blog!) Email marketing software CRM software SOCIAL MEDIA Analytics software Paid promotion budget
  • 20. SOCIAL MEDIA 101 Getting the attention you need to succeed
  • 21. @SocialyzeUrBiz Social Media Is... Social Media consists of highly interactive platforms through which individuals and communities share, co-create, discuss and modify user-generated content - Wikipedia Engaging Personal Visual Enticing Evolving Addictive
  • 22. @SocialyzeUrBiz Social Media Is Not... A marketing plan! A website replacement! A blog! A billboard! 22
  • 23. @SocialyzeUrBiz A New Opportunity Social Media allows us to: be where our customers are engage with our customers Therefore, we are essentially competing for attention with wives, husbands, children and friends! It can be over in a click of the mouse, so tread lightly!
  • 24. SUCCEED AT SOCIAL How to gain attention, earn trust and turn it into profit! 24
  • 25. SocialyzeUrBiz 1. SET YOUR GOALS Dont go it blind. 25
  • 26. Its Not About You or Your Company, Its About Them (Your Customers) 26
  • 27. @SocialyzeUrBiz The 7 Goals of Social Media 1. Build Brand Awareness 2. Extend Customer Service 3. Direct Referral Traffic 4. Create Top of Mind Awareness 5. Reputation Management 6. Enhanced PR 7. Build a Community of 27
  • 28. SocialyzeUrBiz 2. WHERE TO BE Facebook, Twitter and Pinterest, oh my! 28
  • 29. @SocialyzeUrBiz So Many Choices!
  • 30. @SocialyzeUrBiz The Big 6
  • 31. @SocialyzeUrBiz How Do I Choose!? Primary Networks: Always start w/ Facebook. Chances are your audience is there (1.2 billion users!). Twitter is a solid choice as well. Google+ For SEO and networking. Secondary Networks: Understand your audience. Where are they active online? Where are you most comfortable? What is your product or service? Is it visual? Start w/ 2 or 3 max
  • 32. @SocialyzeUrBiz Secondary Networks (contd) Choose Pinterest if: You have a visual product or service You want to drive traffic to your blog/website Your target market is middle aged women Choose YouTube if: You have products to review Your service needs explaining (how-to videos) You want to grow your presence quickly Choose Linkedin if: You are a B2B company You are expanding You regularly hire contractors/freelancers
  • 33. @SocialyzeUrBiz Instagram & Vine: Niche Networks Instagram Photo sharing network Vine 6 second video sharing
  • 34. SocialyzeUrBiz 3. WHAT TO SHARE? Share stuff theyll love! 34
  • 35. 35
  • 36. @SocialyzeUrBiz Share Great Content Keep it visual! Images work best. Make sure its interesting! Create original content about your business. Borrow from industry leaders. Always ask yourself: Is this useful, entertaining or inspiring? 36
  • 37. @SocialyzeUrBiz Context-Specific Content Users visit specific networks in specific settings and at specific times (context) Does your content fit into that context? Pinterest = Visual Facebook = Entertaining Twitter = Short form tweets Example: Dont share textual, boring images to Pinterest, or try and write a blog post on Facebook. 37
  • 38. SocialyzeUrBiz WHEN TO SHARE? Reach your audience at the right time 38
  • 39. @SocialyzeUrBiz Tips for Scheduling Your Social Media Ask Yourself: How much time do you have each week to commit to social media? When is my audience likely online? Keep a simple schedule (1-2 posts/day) Keep it consistent (post around those times every day) Use a scheduling tool (Hootsuite or Buffer) 39
  • 40. @SocialyzeUrBiz How Much Is Too Much? Set Your Baseline: Facebook: 2-3/day up to 5 Twitter: 10/day average Google+: 1-2/day Pinterest: 1-2/day Linkedin: 1/day Quality over quantity Find what works and then turn up the volume! Commit to a baseline of quality, consistent content. Add to it when something arises. 40
  • 41. SocialyzeUrBiz BUILDING SOCIAL EQUITY Whats your Social Media credit score? 41
  • 42. 42 Give without expectation of reciprocation -Ryan Hanley
  • 43. @SocialyzeUrBiz Grow By Giving Share, listen, participate and engage. Follow everyone and follow back! Explore competitors social media they have the audience you want. 43
  • 44. SocialyzeUrBiz SOCIAL LISTENING Theyre talking about you, whiter youre there or not! 44
  • 45. @SocialyzeUrBiz How To Listen on Social Media Join relevant groups Follow industry leaders Setup keyword searches in Hootsuite Google Alerts 45
  • 46. 10 TIPS FOR SOCIAL SUCCESS Remember these 10 things for guaranteed success! 46
  • 47. SocialyzeUrBiz 1. SOCIAL MEDIA IS A MARATHON, NOT A RACE There is no end game as your audience is always growing, and your conversations are always changing. 47
  • 48. SocialyzeUrBiz 2. SET GOALS AND MEASURE RESULTS It is for your business, after all. 48
  • 49. SocialyzeUrBiz 3. BUILD RELATIONSHIPS FIRST! Let others do the work! 49
  • 50. SocialyzeUrBiz 4. ENGAGE, ENGAGE, ENGAGE! Build authority. 50
  • 51. SocialyzeUrBiz 5. LISTEN FOR IDEAS They ask, you answer. 51
  • 52. SocialyzeUrBiz 6. BE CONSISTENT Build trust. 52
  • 53. SocialyzeUrBiz 7. REMEMBER THE 80/20 RULE 80% Shared content, 20% Owned or Sales content 53
  • 54. SocialyzeUrBiz 8. KEEP IT VISUAL Images receive 50-100% more engagement on all networks. 54
  • 55. SocialyzeUrBiz 9. CONSIDER THE CONTEXT Your audience will thank you for it. 55
  • 56. SocialyzeUrBiz 10. HAVE FUN! ITLL SHOW! Social media is transparent, dont be afraid to show your fun side. 56
  • 57. SocialyzeUrBiz FIN. Discussion time! 57 Find Us Online: www.socialyze.ca http://facebook.com/socialyzeurbiz http://twitter.com/socialyzeurbiz