Client proposal v1 Sept_ 2014 ireland uk

Talk Bpo Inc

Client Proposal

Ireland & UK

Michael Conroy MBA

Co-Founder & Non Executive Director

[email protected]

Landline +61 2 800 50 BPO, Mob/Viber +63 916 77 43 777

Mc Kinley Park Towers, The Fort Bonifacio Global City,

Taguig, Metro Manila Philippines 1633

1© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014

Past Clients - Contracts

© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014 2

Up to 45% OPEX Savings with BPO’s -

Call Centre's in the Philippines *

[email protected]

www.talkbpo.com / www.facebook.com/talkbpo

Office: +61 2 800 50 BPO Mob: +63 916 77 43 777

Source: http://www.payscale.com/research/UK/Industry=Call_Center/Salary 2014

3

Versus

© Talk Bpo ™ Inc. Copyright all rights reserved,

2009 -2014

Some reasons to Outsource to the Philippines?


� Evidently cost effective, dramatically decreasing operation expenditures

� Highly Skilled & Motivated Work Force with KPI’s to maintain quality

� Neutral, non abrasive friendly accents

� Number One Source of income in the Philippines for it Citizens

� Reduced hiring attrition rates in comparison to onshore

� Flexibility for 3 months trials to test a % of workforce offshore

� Agents work 24x7, 7 days per week, with 8 hours shifts

� State of the art Call Centres with sophisticated infrastructure & redundancy

� Most importantly, friendly easy going work force

� Comforts of knowing you have a business partner in Asia with redundancy

� Opportunities to visit the beautiful Philippines Islands & beaches

Campaigns & Accounts we can Operate

© Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014 For Partner

Referrals Only5

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Manila The Philippines

Locations in Makati – Manila , (below) The Fort, Eastwood,

Dumaguete, Cebu,

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Guidelines


STOP - Scope Tele Knowledge Operations Procedures

1. Minimum commitment after 1 day trial. With 1 agent (at cost to client,

no profit to Talk Bpo) is 3 months. Thereafter, 30 days notice is needed

to cancel or suspend contract.

2. 1 month deposit,1 month advance, is needed per agent per month.

Salary. Hence this will covers the 30 days termination.

3. European customers is €8.50 per hour, per agent outbound or

inbound & or back end operations. This rate sometimes include landline

rates. See clause no. 6.

4. For outbound campaigns, customer needs to provide lists and are

washed for DNCR – Do Not Call Register.

Guidelines


5. If client would like TalkBpo to take care of number 4 above, this has

to be charged at a premium rate because it's a fixed cost from Europe

and variable labour costs from Philippines.

6. Outbound Telecom charges are not included to mobile calls to EEC

from Philippines, in some cases though hourly quote per agent, per

month, may include calls to landlines. This has to be checked on the

nature of the campaign and a calculation to determine average length

of call during pilot test.

7. Accounts/Campaign need to scoped by us, Talk Bpo to determine

final quote for client to ensure transparencies.

8. Upon client receiving quote and accepts signed quote by them, the

pilot test will be initiated upon the cost of pilot test being deposited into

Talk Bpo's Australian or UK Bank Account.

Guidelines

Talk Bpo ™ Inc. Copyright all rights reserved, 2009 -2014 11

9. Pilot test can be launched generally within 3-5 days notice.

10. Upon completion of Pilot Test the client will have 7 days to

engage to kick off, otherwise reserved assets are deployed to other

campaigns.

11. Upon engaging again with Talk Bpo after 7 days has lapsed,

Talkbpo will need another 7 days to activate campaign for client.

Guidelines

Hourly Operations Rate Includes


Staff Security, Zero %

Corporate Tax, Call

Recordings, Quality Control & Sustainable

Success!

Hiring, Training, Payroll, Ops Mgt,

Call Centre Agents, Utilities, CRM,MP3

Files


THANK YOU!

For further information please contact:

Mike Conroy on Dublin +353 1 44 28 BPO

Sydney +61 2 800 50 BPO

Manila, Mob/Viber: +63 916 77 43 777, or

Skype: talkbpo

Marketing

Client proposal v1 Sept_ 2014 ireland uk