Call Scoring

Get Your Message In Front Of 78% More Leads

Product Title?Get Your Message In Front

Of 78% More Leads

Product Title?Understand Your Phone Conversations with Cutting-Edge Technology

VoiceTrends™ Call Scoring

Call scoring used to be performed by people, who would listen to a phone conversation and then decide what it was about. Was a caller booking an appointment? Did they want to buy something? Was the call properly handled? It was costly and inaccurate, but there was no other option. Now, technology has evolved to the degree that automatic scoring, powered by algorithms, is more accurate and cost effective than human scorers.

Using advanced algorithms, the Telmetrics VoiceTrends™ Call Scoring product determines what happened on the call - if the caller was a lead or not, wanted to know the location and more. The technology is also an important tool for sales training. It can flag an improper handling of a call, or the transcripts from the top performers can be used to improve the entire sales team’s effectiveness.

What is VoiceTrends™ Call Scoring?

www.telmetrics.com1. 844 . 201 . 6351

Optimize Your Marketing for Increased ROIWith VoiceTrends™ Call Scoring, you get insights on customer intent and ad source performance. With accurate, real-time data, you can fine-tune your advertising on the fly and invest more into campaigns that drive not just more calls, but top quality calls.



Smart Technology = Reliable DataVoiceTrends™ Call Scoring uses the most advanced predictive algorithms to understand the phrases and even the tone of the caller’s voice. We go beyond mere keyword spotting. With pinpoint precision, the algorithms read the conversations, giving you the most reliable feedback on the actual flow and result of the call.

Our training process transfers human intelligence to algorithms, expanding their learning capacity beyond the traditional limits. Thousands of calls for each category are used to train the software and develop our smart algorithms. This training is an ongoing process and accuracy improves over time to reach an average of 90% overall. Our technology inherits all the benefits of the costly human-based scoring, but is affordable, delivers results in real-time, is highly accurate and improves over time. You save money and receive a smarter solution.


90%

Human-Based Training Saves Money and Improves Accuracy

Accuracy Interpreting Calls


Improve Staff Efficiency and ResultsOur stereo recording separates the caller’s voice from the agent’s, providing better transcript and analysis accuracy and also giving you the opportunity to fine-tune your sales scripts and identify your top sales performers. You better understand what successful conversations sound like and identify missed opportunities due to a mishandled call.

Data You Can UnderstandOur open platform allows you to receive the information in the format you want: in a dashboard that automatically visualizes and classifies your phone calls, via API or integrations with the marketing and sales platforms you are already using. All the recordings are available, so you can analyze specific calls even deeper.

VOICE 1

VOICE 2

Secure Data StorageAll call data is stored on the servers with the strictest safeguards in place to ensure that your confidential information is secure. Private and sensitive information from the call can be redacted if necessary.

What Can Call Scoring Tell You?Calls are first sorted into three categories: answered, voicemail and missed calls. The first two categories are then further analyzed into quality leads and low value calls. You know immediately how many leads your advertising is producing and whether you are reaching the right demographic.

Calls can be further analyzed for the reason the customer called and the end result of the call. That includes everything from calls with a strong purchase intent, product requests, and making appointments to employment inquiries.

Low Value Lead

NOT LIKELY TO BUY

Strong Lead

VERY LIKELY TO BUY


Call or email us to learn more about how call scoring can help you optimize your advertising.1.844.201 .6351 • [email protected]


> Product / Service Request

> Hours / Directions Inquiry B2B Solicitation

> Reschedule or Cancelling an Appointment

Plus Categories

Standard Categories

> Lead

> Low Value Call

> Employment Inquiry / Relations

> Booking an Appointment / Reservation

> Existing Customer Follow-up

> Information Request

www.telmetrics.com • 1. 844.201.6351