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Roundtable B2B Marketing Forum Barry Loekenbach Wim Van Horen

B2B Customer Experience - Round table EPiSERVER

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Page 1: B2B Customer Experience - Round table EPiSERVER

Roundtable B2B Marketing Forum

Barry Loekenbach

Wim Van Horen

Page 2: B2B Customer Experience - Round table EPiSERVER

B2B Customer Experience:

Een feilloze klantervaring creëer je met

de juiste technologie en een gedegen

strategie

| Digital Experience Delivered™ 2

Page 3: B2B Customer Experience - Round table EPiSERVER

Hoe ziet uw digitale strategie er uit?

| Digital Experience Delivered™ 3

Page 4: B2B Customer Experience - Round table EPiSERVER

Digital Disruption

Page 5: B2B Customer Experience - Round table EPiSERVER

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Digital Transformation

Page 6: B2B Customer Experience - Round table EPiSERVER

B2B digitaal zakendoen

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Page 7: B2B Customer Experience - Round table EPiSERVER

Is er sprake van integratie?

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• CRM

• ERP

• Business Intelligence

• Product catalog (PIM/DAM)

• CMS

• E-Commerce

Welke systemen gebruikt u?

Page 8: B2B Customer Experience - Round table EPiSERVER

Apps

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Klantgegevens zijn niet centraal vastgelegd

CRMSocial

Media

Customer Support

Website

POS

Page 9: B2B Customer Experience - Round table EPiSERVER

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Klantgegevens zijn niet centraal vastgelegd

CRMSocial

Media

Customer Support

Website

POS Apps

Page 10: B2B Customer Experience - Round table EPiSERVER

Break Down Silos | Bridge Gaps

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Page 11: B2B Customer Experience - Round table EPiSERVER

1 gepersonaliseerde klantomgeving

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Page 12: B2B Customer Experience - Round table EPiSERVER

Customer Centricity

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CRMSocial

Media

Customer Support

Website

POS AppsCommerce

Online

Page 13: B2B Customer Experience - Round table EPiSERVER

World Wide Kick-Off 2015

TAKE AWAYS

Page 14: B2B Customer Experience - Round table EPiSERVER

| Digital Experience Delivered™

Page 15: B2B Customer Experience - Round table EPiSERVER

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Page 16: B2B Customer Experience - Round table EPiSERVER

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HET GROOTSTE GEVAAR VOOR DE MEESTEN VAN ONS IS NIET DAT WE TE HOOG MIKKEN EN MISSEN, MAARTE LAAG MIKKEN EN SLAGEN

MICHELANGELO

Page 17: B2B Customer Experience - Round table EPiSERVER

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THE PERSPECTIVEDOES NOT WAIT

AT THE HORIZON

Page 18: B2B Customer Experience - Round table EPiSERVER

| Digital Experience Delivered™ 18

Page 19: B2B Customer Experience - Round table EPiSERVER

Bedankt voor uw aanwezigheid

en bijdrage!

EPiServer & Aviva Solutions

| Digital Experience Delivered™ 19