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Delivering an amazing customer experience is the competitive advantage of new-era business. It is the edge that separates good companies from truly great companies. In his just released book, “Amaze Every Customer Every Time Today! - 52 Tools to Create the Most Amazing Customer Service on the Planet” Shep Hyken showcases the best practices, tactics, and strategies for building credibility, trust and confidence in your customers. Each of the tools is simple, clear, useful for almost anybody, and supported with compelling research and stories. In this Webinar, Shep will share some of the highlights of these critical tools and strategies for delivering an amazing customer experience. Learn more about the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
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Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
Hi! Shep Hyken here.Today we’re going to talkabout how to amaze everycustomer every time.
Welcome!
Amazement Creates Loyalty:The Difference Between Satisfied Customers
and Loyal Customers
www.hyken.comCopyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
Important Definitions
Customer Amazement™
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
Important Definitions
Customer Amazement™
Moments of Magic®
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
Important Definitions
Customer Amazement™
Moments of Magic®
Moments of Misery™
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
Important Definitions
Customer Amazement™
Moments of Magic®
Moments of Misery™
Moments of Mediocrity™
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
Amaze Every CustomerEvery Time
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
1. Act like you own the place.
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
2. To be the best place to buy,be the best place to work.
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
3. Focus on the customer and not the money.
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
4. Stay in touch.
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
5. Tell your story.
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
6. Be a part of something bigger than yourself.
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
7: Create Demanding Customers
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
Be so good that the competition thinks your customers’ requests are unreasonable.
Amaze Every Customer Every Time52 Tools for Delivering the Most Amazing
Customer Service on the Planet
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
www.AmazeEveryCustomer.com
Connect with Shep….
Twitter: www.twitter.com/hykenLinkedIn: www.linkedin.com/in/shephykenYouTube: www.youtube.com/shephykenFacebook: www.facebook.com/ShepHykenSpeaker
Learn more about Shep’s speeches at www.Hyken.com
iPhone App
Free iPhone and Android apps available:
Search the app store for:Shep Hyken
orGo to:
http://www.hyken.com/app
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
Q&A
www.AmazeEveryCustomer.com
Connect with Shep….
Twitter: www.twitter.com/hykenLinkedIn: www.linkedin.com/in/shephykenYouTube: www.youtube.com/shephykenFacebook: www.facebook.com/ShepHykenSpeaker
Learn more about Shep’s speeches at www.Hyken.com
Copyright © MMXIII Shep Hyken, Shepard Presentations, LLC(314) 692-2200 www.hyken.com
www.Evergage.com/Blog
Connect with Evergage….
Twitter: www.twitter.com/evergageLinkedIn: www.linkedin.com/company/evergage
Free Customer Success Resources:www.evergage.com/resources
See a Demo of Evergagewww.Evergage.com/Request-a-demo
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