7 EXPECTED ATTITUDESOF GREAT CUSTOMER SERVICE

1

“ Always give your customers more than what they expect to get. ”

WOWEFFECT

2L VEAT THE FIRST SIGHT“ From the moment you start talking, make them feel connected.

Your customers will be comfy and feel that they are in the right place. ”

“ Listen intently to your customers’ demand.

Show that you care and ensure you will find the

solution. “

3

PUTYOURSELF

IN THEIR

SHOES

Engage with your customer by being human, not a robotic auto reply email and phone call.

HUMAN

ROBOT

BE

NOT

4

Words are weapons.

They can be as sweet as honey yet be bitter as gall too.

Use positive words to explain the problems and solutions to your customers.

POSITIVELANGUAGE

5WORDSWORDS

WORDSWORDS

Each customer possesses a different character. You should sense their moods and

adapt accordingly

CHAMELEONACT LIKE A

6

Never delay the solution until days or weeks; act to solve the problems, not make excuses.

SOLUTIONSNOT EXCUSES

7

THANK YOU& k e e p i m p r o v i n g

w w w . 2 4 s l i d e s . c o m