of a company's futurerevenue comes from

 of its existing customers.  

80%

20%— Forbes

The average business loses  

of its customers every

— Harvard Business Review

50%

5 years.

of buying experiencesare based on how

customers feel theyare being treated.

70%

— McKinsey

It costs      times more

to acquire new customersthan it does to keep

current ones.

— Forrester Research

5

A

increase in customerretention can boost acompany’s profitabilityby 

— Forbes

5%

75%

of companiessurveyed said theyoffer superiorcustomer service.

80%

8% of their customersagreed with them.

— Harvard Business Review