17
Email Marketing Evolved How we will send +1.000.000 unique and relevant mails every day!

2015EME - Case: NORDJYSKE Medier

Embed Size (px)

Citation preview

Page 1: 2015EME - Case: NORDJYSKE Medier

Email Marketing EvolvedHow we will send +1.000.000 unique and relevant mails every day!

Page 2: 2015EME - Case: NORDJYSKE Medier

NORDJYSKE Medier is…

Founded january 2nd 1767.

2 daily newspapers27 weekly newspapers2 radio channels1 TV-channel100+ websites

Turnover per Year: appr. 1.2 billion dkr.No. of employees: appr. 2.400

First to integrate radio, TV, print, web and mobile services in one combined content-production… in the world!

Page 3: 2015EME - Case: NORDJYSKE Medier

Some volume statistics…

NORDJYSKE Medier have:

• 50+ Newsletters

• Several flows using triggermails and Marketing Automation

• More than 1.000.000 unique and active mail-addresses

• We have more than 84.2 mio. pageviews every month on +100 websites…

• … E-mails generate appr. 8-12% of the traffic

Page 4: 2015EME - Case: NORDJYSKE Medier

Scratching the Surface…

Page 5: 2015EME - Case: NORDJYSKE Medier

We need to identify peoples interests!

1

Page 6: 2015EME - Case: NORDJYSKE Medier

Expanding features

Page 7: 2015EME - Case: NORDJYSKE Medier

We need to do it for them…!2

Page 8: 2015EME - Case: NORDJYSKE Medier

Psychographics

• We have implemented Cxense on all major websites

• Cxense map users interests through a (pre-)defined taxonomyie. ‘Denmark beat Sweden 2-0’- Keywords: Football, Denmark, Sweden, Zlatan, Lord Bendtner… etc.

• These keywords is rated on each user, and can be queried

What if we dont have what they want?

Page 9: 2015EME - Case: NORDJYSKE Medier

The paradox in lead-rating taxonomy

10 exposures on keyword ‘Football’ 2 exposures on keyword ‘Giraffe’

2 were read 2 were read

Hitrate = 20%Hitrate = 100%

Should we increase our volume in stories about giraffes,instead of football?

Page 10: 2015EME - Case: NORDJYSKE Medier

Map content themes from market, not content

- Cars Lamborghini or Lada? Insurance or Racing?

- Animals Dogs or cats? LOL or animal rights?

- Fitness Running or boxing? News or equipment?

- HomeIndoor or outdoor? Economy or soft news?

- Sport Handball or Football Where?

Automated taxonomies – in my experience – work best…

Page 11: 2015EME - Case: NORDJYSKE Medier

Channel Profiling Resolution

Children

wear

Womens

wear

Mens wear

Other

Childrens

Wear

Womens

wear

Mens wear Other

Children

wear

Womens

wear

Mens Wear

Other

Children

wear

Womens

wear

Mens wear

Other

FEMALE MALE

ABOV

E 40

YE

ARS

BELO

W 4

0 YE

ARS

- Channel format is defined byaccumulated interest – Point

Clouds

Page 12: 2015EME - Case: NORDJYSKE Medier

Content independency

Permission Channel

• NORDJYSKE

• JSL• Jubii• Bazoom• …

Demographics / Psychographics • Age

• Sex• Location

• Interests

Content providers

• NORDJYSKE

• Vi med Hund

• Jubii• BilGalleri• …

Page 13: 2015EME - Case: NORDJYSKE Medier

Example

- NORDJYSKE newsletter have a defined format and profile (constraints)

- Of ‘these available’ stories which should we deliver – Ask Cxense

- Cxense tells us User is interested in dogs… NORDJYSKE may not have content about dogs… ‘Vi med Hund’ does.

- Deliver suggested ‘Vi med Hund’ content in NORDJYSKE newsletter seemlessly (if the story fits in the defined format and profile - brand).

Page 14: 2015EME - Case: NORDJYSKE Medier

… uh oh…!

Page 16: 2015EME - Case: NORDJYSKE Medier

Permission complexity…

- Marketing laws (DK: Markedsføringsloven §6)

- Data Protection Directive (DK: Persondataloven §6)

- Cookie regulative (consent NOT implied)

A user could revoke one permission, and not the other… What is our fallback?

Page 17: 2015EME - Case: NORDJYSKE Medier

Questions?Online Marketing ManagerJesper JohansenPhone: +45 2897 8250Mail: [email protected]: dk.linkedin.com/in/jkmjdk

3