What is customer service? E-Commerce Customer Services Ask for feedback Providing Satisfying Answers To FAQ Calling Customers Who Cancelled The Order Offer free shipping Interact with customers using social media. Closely Monitor Third Party Call Centre Detailed Product Pages Make your customers feel valued

Customer service is “The provision of serviceto customers before, during and after apurchase” .

It’s also defined as “All interactions betweena customer and a product provider at the timeof sale and thereafter”.

Most people involved in ecommerce spendmost of their time dealing with operations,inventory and policy. However, the most vitalelement of any business is the customer.

Customer service is very important part ofmaintaining ongoing client relationships thatis key to gain maximum revenue. For thisreason, many companies have shown effortsto increase their customer satisfaction levels.

You cannot offer the best customer service ifyou don't know what your customers aresaying. Its important to get feedback from yourtarget market.

You can give Your feedback in this section.

Ask for feedback

FAQ which is frequently asked questions is equally important whencustomer service comes. If any customer is having problem related toproduct or policies he should be answer correctly and preciselywithin time.

FAQ section

Answers of FAQs

Calling customers who have cancelled their order isbest practice which has to be followed not only toprovide service to customer but also to analyze ifthere is any problem in processing or if there is any

other loop holes.

Everyone would love to avoid paying shipping fees for their purchases.Therefore, offering free shipping is a great way of winning the trustand loyalty of your customers. Make it clear from the onset whichproducts qualify for free shipping. Customers should be able to enjoythis incentive automatically without having to hunt for coupon codesonline.

Suitwala.com provides free shipping within INDIA

Social media networks such as Google+, Twitter, RSS, YouTube andFacebook offer a great opportunity for interacting with your customers. Youcan update them on new products, special offers or recent industrydevelopments. In addition, you can share how-to tips which they might finduseful. Don't forget to respond to any comments left by your customers andprospects.

Connect with suitwala.com using social media networks.

Many e-commerce companies are not having their owncustomer care service and they give this work to thirdparty to work for him. These call centre work as abridge between customer and company’s brand hencequality customer service is must for any kind of query.

Giving detail information of product is very essential becausehere in this virtual world customer can’t see or touch his desirableproduct he can only read the specification attribute and productattribute, hence these categories should be filled within sufficientdetails so as to make the purchase undoubtedly.

Detail description of product

Customers are the most important assets for any business. Therefore,you need to make every effort to ensure that your customers arehappy. When your customers feel valued, they will be willing to dobusiness with you again in future. A simple gesture like sending agifts or cards during any special occasions can mean a lot to acustomer.

https://www.suitwala.com/