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Vik sonatun resume

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Page 1: Vik sonatun   resume

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Page 2: Vik sonatun   resume

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Page 3: Vik sonatun   resume
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Highly experienced result-oriented management professional with a proven track record in growth of existing businesses and new ventures, exceeding service levels, improving workflow processes, and enhancing Customer Satisfaction. Offer acute problem-solving skills, strategic planning and operational expertise in fast-changing and diverse business environments. Experienced in leading of teams ranging in size from 50 to 600 full-time employees developing strong customer and employee relationships leading to maximizing overall operational results in line with the organization’s mission and vision.

Vik Sonatun

Page 6: Vik sonatun   resume

20 YEARS

PASSION

EXPERIENCE

LEARNING

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Strategy DevelopmentChange Management

Risk ManagementSenior Leadership

Project ManagementOperations Optimization

Project ManagementOperations Management

Process OptimizationSenior Leadership

Recruiting/TrainingStrategic Planning

Process EnhancementBusiness/Revenue

GrowthClient ManagementMarket Intelligence

Customer ExperienceStrategy Development

Director Operations

GeneralManager

Director Business

Development

Creative Strategy | Senior Leadership | Mentoring | International Partnership

Ebene Links Building | Ebene Cyber City | Mauritius

2008

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Atlanta, GA – Set up Operations / 2012

Pasadena, CA – Customer Care Culture / 2009

Agoura Hills, CA – Customer Support Strategy / 2009

MISSIONS IN USA

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• Team Leader – Customer Support (2005)

2005 TELEFORMA LTD Cyber Tower 1, Ebene City, Mauritius

• Supervisor – Customer Support (2006)

• Operations Manager (2007)

• Assistant GM (2008)

Page 10: Vik sonatun   resume

1998 The Holiday Club | Port Elizabeth | South Africa

Customer Service Representative – Inbound Phone /

Telemarketing

Team Leader – Customer Support

Marketing Agent

2001

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CLIENTS AND PARTNERSHIPS

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Education…Higher School Certificate 1991 John Kennedy CollegeMauritius

Information Technology1996Port Elizabeth TechnikonSouth Africa

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CONTACT ME FOR MORE ….