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By: ayman abd elaziz
customer: Internal : mio,supervisor,n.s.m,g.m,office,secretary External: physician,pharmacies,nurses,patients, distributers supplier:
2SEP.2011 Ayman abd elaziz
Effectiveness: accomplishing tasks that help to fulfill organizational objectives(what)
3SEP.2011 A. Abd elaziz
Efficiency
versus
Effectiveness
4SEP.2011 A. Abd elaziz
Efficiency vs. Effectiveness EFFICIENCY doing things right (effort)
EFFECTIVENESS doing the right things (accomplishment)
allocates and conserves resources
Waste of resources
5SEP.2011
What is management?
(management) as the term refers to (activities)
And often to a group of people
6SEP.2011
Management is
Getting work done through people
7SEP.2011
THE HISTORICAL CONTEXT OF MANAGEMENT Management through the ages
3000 B.C 2500 B.C 2000 B.C 1500 B.C 1000 B.C 500 B.C C .B 500 A.D 1000 A.D 1500 A.D
A used written rules & regulations for governance . E used organized structure for communication & control .
B used management practices to construct pyramids . F used extensive organization structure for government
C used extensive set of laws & policies for governance . agencies & the arts .
D used different governing systems for cities & states . G used organization design& planning concepts to control the seas .
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A SumeriansA Sumerians
B EgyptiansB Egyptians
F ChineseF Chinese
E RomansE Romans
C BabyloniansC Babylonians G VenetiansG Venetians
D GreeksD Greeks
SEP.2011
Management
Management is a set of activities directed at organization’s resources with the aim of achieving organizational goal in an efficient and effective manner
9SEP.2011
Management : Science or Art ?
Science of management : some aspects of management are objective and can be approached with rationality and logic .
Art of management : some aspects of management are subjective and are based on intuition and experience .
10SEP.2011
The basic function of managementA circular process
Planning & decision making
controlling organizing
leading
11SEP.2011
Management process
Planning
controlling organizing
leading
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DynamicCycle
SEP.2011
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PlanningAnalyzing a situation.Determining the goals.Deciding on action in Advance.
ControllingMonitoring progress.Taking corrective action When necessary.
Organizing and staffingAssembling &coordinating: Human resources. Financial resources. Physical resources. Informational resources.
LeadingDirecting employees.Motivating employees.Communicating with employees:• individuals.•Groups.
The function of
management
SEP.2011
The Management Process
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OrganizingDetermining how best to
group activities and resources
LeadingMotivating members of
organization to work in best int-erest of the orga-
nization
ControllingMonitoring&corr
ecting ongoing activities to
facilitate goal attainment
Planning and Decision makingSetting the org- anization’s goals &deciding how best to achieve
them
SEP.2011
Management in Organizations
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Inputs from environment :•Human resources•Financial resources•Physical resources•Informational resources
Goals attained•Efficiently•Effectively
Planning&
decision making
Controlling
Leading
Organizing
SEP.2011
I. PLANNING &
DECISION MAKING
16SEP.2011
A. PLANNING PROCESS
You don’t wait the future
You shape the future
17SEP.2011
PLANNING● Goals final result● Objectives a group reaches final● Methods strategies● Resources Power or forces●Responsibilities tactics● End dates time framed
18SEP.2011
PLANNING● Strategic● Business● Project● Staffing● Advertising● Promotional
19SEP.2011
