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Managing Public Service Outcomes
@nefconsulting
Sharing Best Practice in delivering
outcomes in Local Public Services
Rosemary Maguire NEF Consulting
(the New Economics Foundation)
March 2015
Managing Public Service Outcomes
@nefconsulting
• Introduction to our framework
• Case study 1: Designing specifications in response to local needs (service
users)
• Case study 2: Linking service level change to strategic needs
(commissioners)
Format of the
session
Managing Public Service Outcomes
@nefconsulting
Developing new ways of delivering services that:
• Deliver improved outcomes.
• Make better use of scarce resources (encouraging prevention)
• Promote community well-being.
• Whilst…
– Working collaboratively with local people and providers/ staff
– Using co-production to meet people’s needs and help them achieve
their aspirations
– Embedding reflection and evaluation at each phase of the
commissioning cycle
Designing
services using
outcomes
based
commissioning
principles
Managing Public Service Outcomes
@nefconsulting
Designing service outcomes to meet local needs
Managing Public Service Outcomes
@nefconsulting
Case study 1:
Lambeth Council,
youth services
Insight
- Needs assessment
- Asset mapping
-Stakeholder engagement
Planning
- Outcomes Framework
- Quality characteristics
-Capacity Building
Reviewing
- Against outcomes framework
-Service users
Managing Public Service Outcomes
@nefconsulting
Let’s go back to
our ultimate aim:
maximising
wellbeing
Managing Public Service Outcomes
@nefconsulting
Outcomes
framework
Managing Public Service Outcomes
@nefconsulting
Designing
measurement
approaches
with
stakeholders
Managing Public Service Outcomes
@nefconsulting
Demonstrating the contribution that service level
outcomes make to wider strategic/ community
change
Managing Public Service Outcomes
@nefconsulting
The challenge…Health
services for older people
Family and friends
Community activities
Community level change (e.g. reduced
health inequalities)
Managing Public Service Outcomes
@nefconsulting
Feeling
listened to
Peace of mind
Stronger
personal
connections
Improved/
maintained
mobility
(inside /
outside home)
Feeling safer,
overcoming
fearProperty is
safe and
secure; risks
are reduced
Improved
knowledge of
local resources
Feeling that
they are
coping
KeyWellbeing outcomes for
client
Physical outcomes for
client
Enabling outcomes
Access to
other local
resources
Family feel
reassured
Improved/
maintained
health and
Quality of Life
Maintaining
independence
(where
appropriate)
Outcomes for family
members
Reinforcement of outcomes
Appropriate
use of health
and social
care servicesReduced use
of acute health
and social
care services
Outcomes for public
services
Improved
social
connections
Clie
nt
is (
self
) re
ferr
ed t
o s
erv
ice
Managing Public Service Outcomes
@nefconsulting12
Websites:
http://www.nef-consulting.co.uk/
http://www.proveandimprove.org/
http://www.theoryofchange.org/
Twitter:
https://twitter.com/nefconsulting
Email:
To keep in
touch…
