Problem Solving

&

Conflict HandlingMohammad Aslam

ASL Development Group (M) Sdn Bhd

Website : www.asl-solutions.com

11B, Jalan Pelabur B 23/b,

Sekyen 23, 40300 Shah Alam,

Selangor, MALAYSIA

Common Problem – Problem Solving

Jumping to conclusions

Solving wrong problem

Omitting key factual info

Lack of systematic procedure

Relaying to majority

Favoritism or biasness

Poor record keeping

Basic Steps in Problem Solving

Define the problem

Look at the potentials courses

Identify alternative approaches

Select the best approach

Plan implementation (action plan)

Monitor implementation

Verify if problem has been solved

Problem Solving Framework

Problem Analysis

Potential Problem Analysis

Decision Analysis

Problem Appraisal

CONCERN

FOR SELF

CONCERN FOR OTHERS

Levels of Conflict in Organizations

Intrapersonal

Interpersonal

Intra-group

Inter-group

MYTH or SCIENCE

“ The source of most conflicts is lack of communication”

Is the statement true?

We have talked about…

Conflict is a natural by product of people’s interactions in organization

and can’t be… nor should it be eliminated

In fact, ‘conflict management’ is the top 10 management skills by HR

Managers of fortune 1000 companies!!

So, what are the managerial skills to be

developed at managing conflict??

THANK YOU !

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