Microsoft  -­‐  What’s  next?

Pauline  PROT  /  Garance  COUVRY  Charles  GUERIN  /  Woojin  KIM  

Class  14    Year  2013-­‐2014

Principles  of  Management  /  Ms.  Ekaterina  BESSON

Table  of  Contents

I.  About  Microsoft  II.  Organizational  Vision  III.  Organizational  Structure  IV.  Organizational  Culture  V.  Leadership  VI.  Stress  Management  VII.  Ethical  Dilemmas

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I.  ABOUT  MICROSOFT1.  History  2.  Today

Microsoft  -­‐  What’s  next?

About  Microsoft

1.  History

Microsoft  -­‐  What’s  next?

3 original employees

‘Family’ work environment

Founded in 1975 by Bill Gates and Paul Allen

First generated revenue was $16,000

About  Microsoft

1.  History

Microsoft  -­‐  What’s  next?

In 1990, Windows 3.0 is launched

In 1980, partnership with IBM

In the same year, Steve Ballmer joined the company

About  Microsoft

1.  History

Microsoft  -­‐  What’s  next?

In 2013, acquisition of Nokia

By 1993, Windows had become the most widely used GUI OS

In 2000, judgment of ‘‘Abusive monopoly’’ by the

US court

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• The  biggest  software  company  in  the  world  • US$  77.35  billion  of  revenue  in  2013  • 110,000  employees  • Operation  in  105  countries

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About  MicrosoftMicrosoft  -­‐  What’s  next?

2.  Today

II.  ORGANIZATIONAL  VISION

1.  What  are  the  mission  and  vision  of  the  organization?  2.  What  planning  methodologies  are  utilized?  

3.  Identify  its  competitors.

Microsoft  -­‐  What’s  next?

Organizational  Vision

1.  What  are  the  mission  and  vision  of  the  organization?

Microsoft  -­‐  What’s  next?

‣A vision articulates the future of the organization that it serves

VisionMission

‣A mission explains why the organization exists

Organizational  Vision

1.  What  are  the  mission  and  vision  of  the  organization?

Microsoft  -­‐  What’s  next?

Vision

‘’A computer on every desk and at every home’’ ‘‘Diversify more’’

Organizational  Vision

1.  What  are  the  mission  and  vision  of  the  organization?

Microsoft  -­‐  What’s  next?

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Mission

‘‘Diversify  more’’

MissionMission

Organizational  Vision

1.  What  are  the  mission  and  vision  of  the  organization?

Microsoft  -­‐  What’s  next?

Move  from  a  so_ware  company  to  a  company  of  devices  and  services

Develop  a  technology  that  everyone  can  use  

and  access

Create  a  family  of  devices  for  

businesses  and  individuals

Competitors

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Organizational  Vision

2.  What  planning  methodologies  are  utilized?

Microsoft  -­‐  What’s  next?

III.  ORGANIZATIONAL  STRUCTURE

1.  Note  the  formal  structure.  2.  Describe  the  decision-­‐making  process.  3.  Comment  on  the  processes  for  control.

Microsoft  -­‐  What’s  next?

Organizational  Structure

1.  Note  the  formal  structure.  

Microsoft  -­‐  What’s  next?

Organizational  Structure

1.  Note  the  formal  structure.  

Microsoft  -­‐  What’s  next?

Why Businesses Move from Flat to Tall?

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• Implementing and managing flat structures can be challenging!

• Narrow Span of Control!• Job Complexity!• Greater Coordination

Organizational  Structure

1.  Note  the  formal  structure.  

Microsoft  -­‐  What’s  next?

Organizational  Structure

1.  Note  the  formal  structure.  

Microsoft  -­‐  What’s  next?

DisadvantageAdvantages• Some redundancy among groups • Can be expensive • Can create coordination difficulties between corporate and division objectives

• More customer focus • Easier cross-product coordination • Easier to monitor employees

Division Structure

Decision-making Process‘Compliance Rules’

Process for Control‘Code of Ethics’

Chapter IV Culture

Employee Interviews

Jean-Michel Nattes Thomas Billy Steven Fitzgerald

Microsoft? = Microcomputer +

Software

Logo

Slogan

• “Your potential, our passion” in 2008

• “Be what’s next” in 2010 • “Time to switch” (for

Windows Smartphone)

Intangible Components

Willingness to understand clients

‘‘Always open new roads’’

Trustworthy Computing

Think and act on a global scale

Completeness

Organizational  Structure

1.  Note  the  formal  structure.  

Microsoft  -­‐  What’s  next?

Key Value

Teamwork with ‘Synergy’

Higher Liberty, Higher Responsibility

Openness

Honesty

Chapter IV Leadership

Organizational Hero

Sources of Reinforcement

‘‘This is a real motivation to work in a company that has weight, working for a company that will pull you up, you can learn many things to touch everything, be shopping around, we capacity to make several trades a life when working at Microsoft, you are not partitioned to a single trade. It has the ability to start at the bottom of the ladder and become a responsible manager or team.’’ - Thomas Billy, Employee of Microsoft in France

Sources of Reinforcement

‘‘Microsoft is really focused on the Rewards system. We have a ton of rewards that are given to the best employee, the best team, the best manager... We have a best and a reward for everything every 6 months. People are really recognized, they can get on the stage and talk about what they did. They give out an example of the best way to do things. It is a good system because everyone has the incentive to do its job well. You want to be recognized.’’ - Jean-Michel Natts, Employee of Microsoft in France

Stress Management (Burnout)

‘‘The company advises all that is extra-professional, such as sports, relaxation therapy, friends, cinema. It is important to have a family life that can balance your professional life. This is the work life balance, which balance your personal life and your professional life. This is a super important criterion at Microsoft to see if the employee is well balanced. Have sports, family activities, to balance with the stress that is here.’’ - Jean-Michel, Employee of Microsoft

Chapter VI Ethical Dilemmas

Male 75% vs. Female 25% Average age: 38.4 years

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