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Building Blocks of Success
Mission:
To provide V a l u e - a d d e d B u s i n e s s
C o n s u l t i n g to Organizations at the
T r a n s f o r m a t i o n S t a g e , enabling
them to deliver their E n d e a v o r s with
E f f i c a c y
Corporate Office: Block 6, Unit 15 Ashok Nagar New Delhi -‐110018 Call us -‐ +919769211499 | +919910007171
Email: [email protected] | Web: www.lifeskillsconsultants.com
12/02/15 2 © Life Skills Consultants Pvt. Ltd.
• Each year every OrganizaXon undertakes strategic and operaXonal intervenXons to enhance its compeXXveness. Success of these intervenXons is dependent on managers’ wholehearted support towards these intervenXons
• If Managers DO NOT BELIEVE their OrganizaXon is COMPETITIVE and will achieve success in future they will not be PASSIONATELY involved in any OrganizaXon-‐wide intervenXon
12/02/15 3 © Life Skills Consultants Pvt. Ltd.
CompeXXveness of OrganizaXon and Managerial Belief
Alignment of Managers with Organiza4on’s
goals
Leadership and
Organiza4onal culture
Customer Sensi4vity
Opera4onal Excellence O
rgan
iza4
on Com
pe44
vene
ss
We interacted with over 32 CEOs, CXOs, Func4onal Heads and asked them to define what makes an Organiza4on Compe44ve?
Conceptual Model – OrganizaXon CompeXXveness Index -‐ OCI©
12/02/15 4 © Life Skills Consultants Pvt. Ltd.
OCI comprises of 18 Statements categorized into 4 Factors that influence the CompeXXveness of an OrganizaXon, these being: § Alignment of Managers with Organiza4on’s goals § Leadership and Organiza4onal culture § Customer Sensi4vity and
§ Opera4onal Excellence
OrganizaXon CompeXXveness Index -‐ OCI “Belief Factor” about compeXXveness of organizaXon has been found to be most criXcal in assessing probability of success for any business transformaXon iniXaXve OrganizaXons aspiring for conXnuous evoluXon and growth needs to regularly assess the “Belief Factor” amongst their managerial cadre – the change agents Organization Diagnostics
Every Organization during its life cycle needs to necessarily and continuously evolve itself to remain competitive. An Organization’s Human Capital, Practices focused on delivery - play a significant role in determining the success and speed of this evolution towards competitiveness. Assessment of Human Capital’s Belief Factor to determine the future-readiness of the Organization is the first step of this evolution.
Our Organization Diagnostic tool OCI ( Organization Competitiveness Index) is designed to assess this belief factor across the management hierarchy.
Organization Diagnostic
Our Organiza4on Diagnos4c tool called OCI ( Organiza4on Compe44veness Index) is designed to assess this belief factor across the management hierarchy.
12/02/15 5 © Life Skills Consultants Pvt. Ltd.
OCI @ Client
Total % of managers strongly agreeing -‐ Client
Total % of managers strongly agreeing -‐ ALL INDIA REPORT
Managerial Belief 27 32
Alignment of the managers with the Organiza4on's Goals 30 27
Customer Sensi4vity and Opera4onal Excellence 19 26
Leadership and Organiza4onal Culture 16 24
Organiza4on's Resource Capability and Mo4va4on 18 26
24 managers of Client par4cipated in the OCI survey conducted on 16th January 2015. Their belief scores vis-‐à-‐vis the belief scores of managers interviewed across India are stated below:
12/02/15 6 © Life Skills Consultants Pvt. Ltd.
OCI© Report Client – Drill Down
Total % of managers strongly agreeing -‐ Client
Total % of managers strongly agreeing -‐ ALL INDIA REPORT
Managerial Belief (Overall) 27 32
Current Belief -‐ My organizaXon is extremely compeXXve and at par with the best in the industry 67 35
Future Belief -‐ My OrganizaXon has done well in the past and will achieve success in the future 29 29
Alignment of the managers with the OrganizaXon's Goals 30 27
Customer SensiXvity and OperaXonal Excellence 19 26
Leadership and OrganizaXonal Culture 16 24
OrganizaXon's Resource Capability and MoXvaXon 18 26
12/02/15 7 © Life Skills Consultants Pvt. Ltd.
OCI© Report Client – Drill Down (contd.)
Total % of managers strongly agreeing -‐ Client
Total % of managers strongly agreeing -‐ ALL INDIA REPORT
Managerial Belief 27 32
Alignment of the managers with the Organiza4on's Goals 30 27
Everyone in the organizaXon is contribuXng equally to its success 13 17
I am able to contribute my best to the organizaXon 30 31
I am accountable for the success and failure of my organizaXon 33 27
The vision and mission of my organizaXon has been shared with every employee of the company
46 33
Customer SensiXvity and OperaXonal Excellence 19 26
Leadership and OrganizaXonal Culture 16 24
OrganizaXon's Resource Capability and MoXvaXon 18 26
12/02/15 8 © Life Skills Consultants Pvt. Ltd.
OCI© Report Client – Drill Down (contd.)
Total % of managers strongly agreeing -‐ Client
Total % of managers strongly agreeing -‐ ALL INDIA REPORT
Managerial Belief 27 32
Alignment of the managers with the OrganizaXon's Goals 30 27
Customer Sensi4vity and Opera4onal Excellence 19 26
My colleagues and seniors are sensiXve to customer requirements 29 27
Our customers are extremely saXsfied with our product/services 8 18
We deliver quality product and services to our customers 21 32
Leadership and OrganizaXonal Culture 16 24
OrganizaXon's Resource Capability and MoXvaXon 18 26
12/02/15 9 © Life Skills Consultants Pvt. Ltd.
OCI© Report Client – Drill Down (contd.)
Total % of managers strongly agreeing -‐ Client
Total % of managers strongly agreeing -‐ ALL INDIA REPORT
Managerial Belief 27 32
Alignment of the managers with the OrganizaXon's Goals 30 27
Customer SensiXvity and OperaXonal Excellence 19 26
Leadership and Organiza4onal Culture 16 24
I see myself growing in this organizaXon 33 26
Leaders in my organizaXon nurture new ideas and empower employees 17 22
All employees in the organizaXon are moXvated and commimed to their work 0 13
My organizaXon adheres to strict ethical code of conduct in all its business transacXons 13 34
OrganizaXon's Resource Capability and MoXvaXon 18 26
12/02/15 10 © Life Skills Consultants Pvt. Ltd.
OCI© Report Client – Drill Down (contd.)
Total % of managers strongly agreeing -‐ Client
Total % of managers strongly agreeing -‐ ALL INDIA REPORT
Managerial Belief 27 32 Alignment of the managers with the OrganizaXon's Goals 30 27
Customer SensiXvity and OperaXonal Excellence 19 26
Leadership and OrganizaXonal Culture 16 24
Organiza4on's Resource Capability and Mo4va4on 18 26
Over the last six months I have done significant improvements in my area of work 21 30 My organizaXon has people who are well qualified and best fit for their job 13 20 My supervisor reviews me regularly and provides valuable feedback to improve in my area of work 13 25
I am clear about my role and responsibiliXes 29 36 My organizaXon has people friendly and fair policies which moXvate me to perform bemer 17 19
12/02/15 11 © Life Skills Consultants Pvt. Ltd.
Radar Chart – Client Vs All India
0%
10%
20%
30%
40%
50%
60%
70%
Everyone in the organizaXon is contribuXng equally to its success
I am able to contribute my best to the organizaXon
I am accountable for the success and failure of my organizaXon
The vision and mission of my organizaXon has been shared with every employee of the company
My organizaXon is extremely compeXXve and at par with the best
in the industry
My OrganizaXon has done well in the past and will achieve success in the
future
My colleagues and seniors are sensiXve to customer requirements
Our customers are extremely saXsfied with our product/services
We deliver quality product and services to our customers
I see myself growing in this organizaXon
Leaders in my organizaXon nurture new ideas and empower employees
All employees in the organizaXon are moXvated and commimed to their
work
My organizaXon adheres to strict ethical code of conduct in all its
business transacXons
Over the last six months I have done significant improvements in my area
of work
My organizaXon has people who are well qualified and best fit for their
job.
My supervisor reviews me regularly and provides valuable feedback to
improve in my area of work
I am clear about my role and responsibiliXes
My organizaXon has people friendly and fair policies which moXvate me
to perform bemer
Client All India
12/02/15 12 © Life Skills Consultants Pvt. Ltd.
Insights
Ø Sharing of vision by the Top Management has brought opXmism in the team about the future.
Ø The group which parXcipated has done improvements (however small or big) and hence is aligned with the vision shared by the top management
Ø OperaXonally the challenges are clearly visible wherein
processes are not delivering value to customers leading to funcXonal silos, lack of trust and percepXon of incapability of resources (indicaXve of systems, processes and people)
12/02/15 13 © Life Skills Consultants Pvt. Ltd.
Sugges4ons basis the insights
ü Order to Cash(OTC) process re-‐ engineering ü IntegraXon of OTC with system ü CreaXon of comprehensive KRAs across levels to ensure break
down of funcXonal silos ü System integraXon to align processes to customer
expectaXons (external and internal) ü CreaXon of holisXc organizaXon wide metrics to trigger
communicaXon between funcXons thus generaXng trust.
For any further queries please call: Walnace Dias +919769211499 Indresh Singh Saluja +919910007171 Email: [email protected] Web: www.lifeskillsconsultants.com