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With technology and globalization transforming the workplace, physical presence is not always possible. In virtual situations, how do you maintain quality human to human (H2H) connection? Sustaining productive connection despite time and space constraints presents challenges beyond acquiring the latest technology. Join us for our June program as Yael Zofi, author of “A Manager’s Guide to Virtual Teams”, discusses what is now required to successfully manage this new workforce of technology-mediated teams. Speaker Bio Yael Zofi is the founder and CEO of AIM Strategies®, a human capital consulting firm specializing in virtual teams and cross cultural communications. With over 20 years of experience in executive coaching and training, Yael has worked with clients from Pfizer, Philips, Con Edison, JPMorgan Chase, Save The Children, Viacom and Nokia. Her organization development work focuses on helping leaders and their teams become more successful through organizational alignment. She has created many team-based alignment tools, facilitated global team strategy retreats, designed international talent management programs, and facilitated merger integrations with three global organizations. Yael has authored four books, most recently, A Manager's Guide to Virtual Teams. She has been featured in CNBC, Forbes.com, Business Week, BlogTalkRadio, Halogen Talent Management, WatchIT TV, The Business of Life Radio, HBR Expert Series, Mindtools, People & Strategy, and Bloomberg.com. A former ODN Board Member and Program Committee Chair, Yael is a professor at NYU, holds a Masters Degree in Organizational Development from Columbia University, a Business Management degree from Rutgers University, and has done post-graduate work with AU/NTL Institute for Applied Behavioral Science.
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– 1 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
– 2 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
» Founder & CEO, AIM Strategies® » Professor at New York University
Current:
AT&T, Credit Suisse, JP Morgan Chase, CIGNA, Nokia, General Electric, Pfizer, Philips, Société Générale & Viacom
Clients:
» Global Vice President of LD/PMP with J.P. Morgan » Change Management with PwC & Accenture
Prior:
Yael Zofi Author, Speaker, Virtual Teams Expert & Cross Cultural Coach
Email: [email protected]
Blog: www.aim-strategies.com/blog LinkedIn: www.linkedin.com/in/yaelzofi
Forbes.com, Business Week, CNBC, Silicon Valley Business Journal, Halogen Talent Management, All Business, eZine, Entrepreneur, and Bloomberg.com
Featured In:
– 3 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
OUR CHANGING BUSINESS LANDSCAPE
– 4 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
COST CONSIDERATIONS
PEOPLE EXPERTISE
TECHNOLOGY ENABLERS
– 5 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Globalization of Business
Workforce Demands
Behavior and Expectations of Younger Colleagues
Technology and Social Media
5 Generations in the Workplace
– 6 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Conflict Performance
Team Building
Relationships
Promotion
Walking the Talk
Communication Conflict
Performance
Team Building
Communication
– 7 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved. www.aim-strategies.com www.aim-strategies.com/blog
“Unless they can figure out how to put more than 24 hours in a day and more than 7 days in a week I don't see how it can be harder than my current job. I am running out of bandwidth.”
IT Project Manager
– 8 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
• Latest Virtual Team (VT) Trends
• Teams Then & Now • You: ‘Agent of Connection’ • VT Myths & Realities • 8 Characteristics of High
Performing VTs
– 9 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
“Virtual teamwork must also become more than a notion: teamwork must require the team to work.”
Yael Zofi
V I D E 0
IMPACT ON OD?
– 10 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
CHALLENGES OPPORTUNITIES
Building Trust Creating Shared Accountability
No Work-life Balance Flexibility of Working Anywhere, Anytime
Different Cultures Require Various Social Interactions
Diversity Brings Variety of Expertise
Running Remote Meetings Takes Tact, Cultural Sensitivity & Creativity
Communication Technologies Can Equalize Participation
Social Isolation Team Membership Can Be Flexible & Shift In Response To Project Needs
Lack of Cues Leads To Misinterpretation
Broaden & Deepen Relationships With a Variety of People
– 11 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
“The leader of the past was a person who know how to TELL.
The leader of the future will be a person who knows how to ASK. “
Peter Drucker, Leader of the Future P. 100
– 12 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
“You are no longer Agent of Change. You are now Agent of Connection living in the Age of Connection.” -- Yael S. Zofi, CEO, AIM Strategies®
C O N N E C T I O N
– 13 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Surveyed 150+ (today 400+) Virtual Managers & Members
In-Depth Interviews with Industry Experts
TOPICS: Communication, Trust, Accountability, Conflict, Cross-Cultural Interactions, Team Setup, Lessons Learned & Future of Virtual Teams
Analyzed Results & Recognized Trends
– 14 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
52% of VT members work beyond business hours
21% 27% feel that conflict is caused by lack of shared experiences
70% 85% see VTs as becoming increasingly prevalent
– 15 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
65% 52% of virtual team members work
beyond business hours
prefer face-to-face communication
85% see virtual teams becoming increasingly prevalent
90% have team-wide meetings at least once a week
– 16 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
13%
18%
31%
31%
44%
52%
0% 20% 40% 60% 80% 100%
Isolation
Multitasking
Constant Meetings
Workload Awareness
Communication
Work Round the Clock
Challenges on a Virtual Team
– 17 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
24%
27%
37%
65%
0% 20% 40% 60% 80% 100%
Forming Phase
Conflict
Communication
Relationship
Interactions that Benefit from Face-to-Face Communication
– 18 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Sources of Conflict
4%
4%
4%
6%
8%
13%
21%
33%
0% 20% 40% 60% 80% 100%
PhoneCommunication
MisunderstandCulture
Lack of Trust
No Face-to-Face
WrittenCommunication
Interpretation ofLanguage
InconsistentExpectations
Miscommunication
– 19 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
10%
40%
45%
47%
0% 20% 40% 60% 80% 100%
Accents
Time Zones
Cultural Differences
Problems with English
Global Obstacles
– 21 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
By 2015, 1.3 billion people will be working remotely
Source: IDC, 2011
representing almost 40% of the entire global workforce
– 22 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Source: UK Commission for Employment and Skills (2014)
57 %
of businesses say that flexible working (including flexible hours and offsite working) is now standard practice.
50%
of employees say that the availability of flexible working in their workplace is important to them.
Source: UK Commission for Employment and Skills (2014)
– 23 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Source: Dasha (2012 April 06)
44 %
of multi-national organizations already use VTs.
66% Root5 Systemics Research (2013, July)
of company owners predict a rapid shift to VTs in their companies.
– 24 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Yahoo Finance (2013, March 04)
of employers with remote workers report more productive employees.
53%
– 25 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
The existing million US
telecommuters save million
gallons of gas and prevent the release of
3.6 million tons of greenhouse gas
yearly. Source: Telework Research Network (2011)
2.9 390
3.6
– 26 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Source: RW3 Culture Wizard (2012)
70 %
identify time zones as the greatest hurdle to virtual teams.
78%
reported that virtual teams were most different from face‐to‐face teams in managing conflict.
Source: RW3 Culture Wizard (2012)
– 27 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
employees say poor communication cause for cross team failure.
81%
Root5 Systemics Research (2013, July)
Less than of companies provide proper training framework.
33%
– 28 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Virtual teams are similar to traditional teams with people in different places.
When you don’t see someone regularly it’s difficult to manage their career progression.
Technology on virtual teams is most important.
Virtual teams can be left alone and will function appropriately.
MYTH MYTH
MYTH MYTH
– 29 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Higher levels of Commitment – more critical than in-person team Mentorship and guidance – beyond in-person team Establishment of team goals
Stronger Team Leaders Effective HR Practices Wide Executive Support
Better Frameworks for decision-making, conflict management
mechanisms and distribution of effort and reward
– 30 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Team player Styles Social Communication Electronic Communication Remote Coordination Verbal and non-verbal Feedback / Listening Meeting facilitation Technical Skills
Building Trust Conflict Resolution Modeling Accountability Collaborative Leadership
Cultural Awareness & Cultural Competence
Info Sharing/Data Mgt. Project Management
Customized training prepares VT members to meet global communication expectations includes:
– 31 – www.aim-strategies.com
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40-45% 21-26%
15-16% 18-22%
– 32 – www.aim-strategies.com
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28% Email 27% Telephone 19% Instant messaging 7% Text messaging (SMS) 7% Web cams 6% Skype or another VoIP solution 3% Other technologies 2% Cloud storage 1% Yammer
Source: RW3 Culture Wizard (2012)
– 33 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
41% Cisco WebEx 22% Microsoft Office Live Meeting 12% GoToMeeting 5% AT&T Connect 4% Adobe Connect
Source: RW3 Culture Wizard (2012)
– 34 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
“Technology by itself does not ensure virtual team success,
…it’s your LEADERSHIP that gets you there.”
(Yael Zofi, A Manager’s Guide to Virtual Teams)
– 35 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Zookeeper
Warrior
Navigator
Leader
Anticipator
Connector
Negotiator
Adaptable Servant
Deliverer
Dependable
WD40
Chivalrous
Referee
Hidden Hero
Shepherd
“ALL” Psychologist
TERMINATOR
Guru
Günah Keçisi! (Scapegoat)
Headmaster
Tamer
Influencer
Controller Helmsman
Facilitator Superman
Salt
Sage
Forerunner Synergy
Parent
Accomplisher
Resilient
Bulldog Flexible
– 36 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Eight Characteristics 1. Global vs. Local Mindset
2. Mission/Common Purpose
3. Trust and Authenticity
4. Meaningful Communication
5. Flow of Information
6. Conflict Mechanism
7. Effective Work Systems
8. Positive Attitude
– 37 – www.aim-strategies.com
www.aim-strategies.com/blog AIM Strategies® H2H Connections Presentation Copyright AIM Strategies. All Rights Reserved.
Email: [email protected] LinkedIn: www.linkedin.com/in/yaelzofi Facebook: www.facebook.com/AIMStrategies Facebook: www.facebook.com/yael.zofi You Tube Virtual Teams Channel: Yael Zofi Twitter: @yaelzofi
T: 718-832 - 6699 / 6767 F: 718-832 - 6660 AIM Co. Web: www.aim-strategies.com Virtual Teams Web: www.yaelzofi.com VT Mgrs Blog: www.aim-strategies.com/blog
Yael Zofi