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Building Relationships
Building Relationships
AND LEADERSHIP INFLUENCE STRATEGIES
AND LEADERSHIP INFLUENCE STRATEGIES
We are a combination of intentions, expressions, and behaviors that can vary with emotions, relationships, and situations.
Intentions Expressio
ns
Behaviors
Resonant Leaders Consciously Build Relationships
Purpose
Mastery
Being Mastery
Awareness
Mindfulne
ss
Acting on
Purpose
Hope, Compassio
n, Renewal
From Leadership from the Inside Out - Kevin Cashman
Purpose Mastery* can build relationships
Shared Vision and mission help articulate purpose with others and build relationships.Purpose is the most essential core of leadership. Without purpose there is no mission, vision, or reason for being. – Tom VotelPeople are primarily looking for meaning in their work. But not many leaders act as though they believe that’s what really motivates people. – Bill George
*Leadership from the Inside Out
Being Mastery* instills confidence
from othersFocus on Being, instead of [just] doing, to have the power to transform…physically and emotionally…Explore & practice Holistic Health
'Meditation/prayer'Nature experiences'Exercise'Diet/nutrition/hydration'Sleep'Spiritual'Music, reading'Loving relationships
*Leadership from the Inside Out
Awareness of self & others needs builds relationships
First, being aware that we are not ‘aware’ – Boyatzis & McKee
Being aware of our feelings, thoughts, behaviors, expressions, and intentions.Being aware of the needs, feelings, thoughts, behaviors, and expressions of others.Using our intuition to perceive the intentions of others.
Mindfulness is present moment awareness
…mindfulness as being awake, aware, and attending. – Boyatzis & McKee
Mindfulness is non-judging. – Dr. Jeffrey Brantley
The mind always seeks to deny the Now and to escape from it…it cannot remain in control without time…past and future. Time and mind are…inseparable. – Eckhart Tolle
Acting on Purpose builds relationship confidence
Achieving action with'NOW awareness'NOW mindfulness'Conscious behaviors'100% NOW listening, watching, understanding
…the only place we can handle change is in the present…We need to become now-focused. – Kevin Cashman
Hope, Compassion & Renewal are the results of relationship
buildingHope is about seeking solutions together.Compassion is having empathy and caring about others and their needs.Renewal is shared growth and health.Whatever is flexible and flowing will…grow. Whatever is rigid and blocked will wither and die. – Tao Te Ching
Influence StrategiesInfluence Strategies
Influence Strategies History
French & Raven 1959 historic study on managerial power.Hay group isolated 9 most frequently used & effective influence strategies.Logical Persuasion & Relationship Building (Consultation) most often used strategies.Different tactics used for influencing superiors, peers, subordinates.
Resonant Leaders have high EQ to influence relationships
SELF AWARENESS Emotional Self-Awareness Accurate Self-Assessment Self-Confidence
SOCIAL AWARENESS Empathy Organizational Awareness Developing others Diversity
SELF MANAGEMENT Self-control Adaptability Trustworthiness Innovation
RELATIONSHIP MANAGEMENT Leadership Influence Change Catalyst Communication Team building
INTERNAL EXTERNAL
Hay Group Influence Strategies
Empowerment: making others feel valued, involved, recognized.Interpersonal Awareness: identifying, addressing concerns.Bargaining: negotiating satisfactory outcomes.Relationship Building: establishing & maintaining constructive relationships.Organizational Awareness: identifying & getting support.
Hay Group Influence Strategies
Common Vision: showing how ideas support organization goals.Impact Management: choosing most interesting, memorable idea presentation.Logical Persuasion: logical reasoning, expertise, data to persuade others.Coercion: threats or pressure to force cooperation.
How do we influence others?
Depends on…1. One person or many,2. Hierarchy relationship3. Familiarity4. Knowledge & experience5. Attitude & EQ6. Priorities7. Cultural norms
Feedback from Others on You
1st 28 questions should be done by others on your influence strategy practices. Ideally: 1superior2 peers1-2 subordinates
2nd 26 questions is your impression of how you use influence strategies.
Level 5 Leaders – Jim Collins
What influence strategies exemplify Level 5 leadership?- personal humility- professional willDarwin Smith at Kimberly-ClarkColeman Mockler at GilletteGeorge Cain at Abbott LabsCork Walgreen IIIAlan Wurtzel at Circuit City
Exercise: circle what works for youSuperiors Peers Subordinates
Empowerment Empowerment Empowerment
Interper Awaren Interp Awaren Interp Awaren
Bargaining Bargaining Bargaining
Relationship Bldg Relationship Bldg Relationship Bldg
Org Awareness Org Awareness Org Awareness
Common Vision Common Vision Common Vision
Impact Mgmt Impact Mgmt Impact Mgmt
LogicaL Persuasion Logical Persuasion Logical Persuasion
Coercion Coercion Coercion
(And number in order of usage from most to least in each column)
Remember using D.i.S.C. to understand and influence others?
Relationship Exercise
1. 1st 5 Min: Find a different D.i.S.C. profile partner. Share your D.i.S.C. Profile.
2. 2nd 5 Min: Discuss the role of PURPOSE and how it influences organizational VISION.
3. 3rd 5 Min: Discuss BEING MASTERY, AWARENESS, MINDFULNESS and ACTING ON PURPOSE.
4. 4th 5 Min: How do these concepts align with the INFLUENCE STRATEGIES you use (circled columns) in BUILDING RELATIONSHIPS.
5. Discuss in Week 6 Discussions and online meeting.
Relationship Fuel
Purpose
Mastery
Being Mastery
Awareness
Mindfulne
ss
Acting on
Purpose
Hope, Compassio
n, Renewal
Servant Leader
ship
PASSIONOPEN-ENDED LISTENING