MENTORING & COACHING PLAN

By: Maria Champion

STEPPA Subject-confirming

the focus of the discussion

Target-refining a target so that it becomes sustainable

Emotion-developing emotion leverage-ensuring coachee has enough motivation to commit

Perception-extending choice and increasing the conscious perception of the coachee

Plan-Develop a realistic process

Pace-check that the process developed in the plan is realistic

Act/ Amen check outcomes are satisfied.

SUBJECT Sarah has missed 2 metrics for the past 3

months NIT target is goal is (none interaction time in

between calls) Adherence (being available for calls

according to workforce schedule) Target is goal is 88.0% actual adherence for the month 74%

TARGET Sarah will have to take ownership, review

and add any areas of improvement that I may have overlooked

EMOTION Sarah will need to express motivation and be

eager to put plan into action

PERCEPTION Sarah will need to weigh her options and

what she thinks will be the best fit to get her closer to her goals.

PLAN

Sarah will need to identify behaviors that might be keeping her from her performance goals.ex: going over breaks, being late and keeping members on hold for long periods of time.

PACE

Weekly 15 min. one on ones to discuss progress and address any difficulties Sarah might be having.

(during the month of October)

ACT Sarah will put goals and plans into action to

improve performance

CONCLUSION