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DEFINITION OF CONTROLLING
“Controlling is determining what is being accomplished, that is, evaluating the performance and if necessary, applying corrective measures so that performance takes place according to plans.”
–George Terry.
CONTROL PROCESS
Controlling function Objective
Steps in control process Establishing standards Measuring and comparing actual results against standards Taking corrective action
ITC’S VISION AND MISSION
THE ITC VISION »
Sustain ITC's position as one of India's most valuable corporations through world class performance, creating growing value for the Indian economy and the Company's stakeholders
THE ITC MISSION »
To enhance the wealth generating capability of the enterprise in a globalising environment, delivering superior and sustainable stakeholder value
ITC’S DIVERSIFIED BUSINESSES Fast Moving Consumer Goods
Cigarettes
Foods
Lifestyle Retail
Personal Care
Education and safety
Agarbattis (incense)
Hotels
Paperboard and specialty paper
Agribusiness
Agri Commodities & rural Services
Agri Business- ILTD
E - Choupal
Information Technology
Group Companies
ITC Classmate urges kids to be themselves, stay 'one of a kind' on Videos - Advertising - The Work - Campaign India.flv
CONTROL TECHNIQUES
CPM (Critical Path Method):
It helps reduce project duration and cost.
It reveals all the dependencies in the organization.
Too much of confusion when dealing with a complex project.
PERT (Program Evaluation and Review Technique)
The large amount of project data can be organized.
Visible critical path
PERT is not easily scalable for smaller projects.
CONTROL TECHNIQUES
Direct supervision and observation:
The managers himself observes the employee and their work.
Many problems are solved during the supervision.
Auditing:
Operational auditing
External auditing
BENEFITS OF CONTROL SYSTEM
Increase productivity
Reduce defects
Helps meet deadlines
Facilitates communication
Improves safety
Lowers cost
Gives the workers control over their environment
PROBLEMS IN CONTROL PROCESS
Magnitude of change
Time rate of change
Information Overload
Erroneous Standards
Workers Resistance
WHAT ITC DO TO CONTROL QUALITY
Setup R&D centers
Implemented ISO and other standards
ISO 9001:2001, ISO 14001, HACCP , CMM
5S , Six Sigma
Food Products Policy
IT E-Waste Policy
ITC has expanded its renewable energy portfolio with more than 41% of its energy consumption being met from renewable sources.
ITC'S RESEARCH & DEVELOPMENT CENTRES Bengaluru
Product Technology Cells, Common Service Modules
NABL for ISO 17025
Bhadrachalam
Fibre strategy
“Bhadrachalam” clones
Rajahmundry
Tobacco crop cultivation
FCV tobacco cultivation
Burley and HDBRG
PROBLEMS FACED BY ITC Challenges impacting agriculture & agri-business
Forests under threat
High Rates of Taxation on cigarettes
Supply Chain Management System
APPROACH OF ITC
Empowering rural India Understanding the processes Earning revenue from other sources Implementation of SCM standards
rambabu.VLC (convert-video-online.com).mp4
SUMMARY
Answered What, Why, How.
Objective of control system.
Steps involved.
Benefits of control system.
Problems in control system.
Control techniques.
Case Study