Management skills for new managers

Management Skills for New Managers

Overview

• Personality traits of successful managers.

• Basic skills in management.

• Managing performance.

• Becoming a great manager.

If there is nothing very special about your work … You won’t get noticed, and that means you

won’t get paid much either.” Michael Goldhaber, Wired Magazine

Personality Traits of Successful Managers

• Attitude

“If you think you can, you can. And if you think you

can’t, you cant!”

“Winners never quit, quitters never win.”


• Loyalty

Be loyal to yourself, your people, and your

company.


• Perfection

- Don’t settle for less than 100% from

yourself, people you care about, and

your employees.

- When you do it, just do it right.


• Eye for details

- The eye behind your eye

- Your subconscious’s secret

scanner

- See the trees in the forest


• Honesty

Honesty leads to trust, trust leads to belief,

belief leads to dedication.


• Organized

- Organize your mind

- Organize your

workspace

“Experience is not what happens to you but what you

make of what happens to you.”Aldus Huxley

Basic Skills in Management

Delegation

“The primary skill of a manager consists of knowing how to make assignments and

picking the right people to carry out those assignments.”

Lee Iacocca


Delegation

• Micro vs. Macro management.

• What to delegate.• Whom to delegate to.• Trust, but verify.


• Problem solving & Decision making

Define

Analyze

Propose

Select

Implement

Evaluate


• Root Cause Analysis

Root Cause Analysis

Visual Management

• Workplace layout and

design.

• Management by

walking around.


• Coordinating/controlling

Man

Material

Machine

Time

Information


• Communication skills– Verbal– Listening– Body Language– Written


• Motivating for results Exercise:

Write down 5 things that:

- Motivate you.

- Discourage you.


• Motivating for results

Yourself

Others

What

How

Managing Performance

“You can take my factories, burn up my buildings, but give me my people and I’ll build the business right back

again.”Henry Ford


• Job description and duties

Functions

Responsibilities

Authority

Span of influence

Reporting to


Efficiency is doing things right.

Effectiveness is doing the right things.


Training

“Repetition brings familiarity, and familiarity is the opposite of the unknown.”

Steven Levenkron

Copyright Fahmi Abdein 2006


• Training ImportanceFairnessCareer KillerPlannedPracticalMonitorUpdate


• Resources

- Give your people all the

tools they need to succeed.

- Find new resources to

improve performance.


• Goal setting- Challenging goals

improve productivity

- Collaborative

- Deadline

- Reward

- Continuous


“Regard your soldiers as your children, and they will follow you into the deepest valleys; look

upon them as your own beloved sons, and they will stand by you even unto death.”

Sun Tzu’s Art of War

Managing Performance• Empowering

- Micro Vs. Macro

Management.

- Authorize – give power.

- No delegation without

power.


• Developing

- Self and team Knowledge.

- Develop and advance.

- Continuous development.


• Appraising

- No surprises.

- Continuous.

- Verbal.

- Training period.

- Annual/Semi-annual.

Leaders are born to be made Fahmi Abdein

Leaders: Born or Made?Leaders: Born or Made?

Becoming a Great Manager

“In the province of the mind, what one believes to be true either is true or becomes true.”

John Lilly

Becoming a Great Manager

• Know yourself.• Love what you do.• Learn by doing.• Roll-up your sleeves.• Knowledge is power.• Practice, practice, practice.• Persistence pays.• Be clear.• Be consistent.• Be accessible.

• It’s NOT what you say, it’s HOW you say it.

• Be fair.• Keep your promises.• Motivate & Reward.• Reprimand.• If you don’t know it, ask about it.• Accept criticism. • Find, and train your replacement.

Know Yourself

Exercise

On a piece of paper, write down 5 strengths and 5

weaknesses you have.

Know Yourself

• Believe it or not, you do have weaknesses.

• First step to recovery is acknowledgement!

• Do not put yourself in unbearable situations.

• Continuously do an inventory.

Love What You Do

“You must love it in order to succeed

in it”

Learn By Doing

• Turn knowledge to practice.• Keep doing it until you perfect it.

Roll-up Your Sleeves

• Hands on management.• If you are not willing to do it yourself

don’t ask it from someone else.


Roll-up Your Sleeves

The power of the presence of a leader

among followers ….

Just being there

Knowledge Is Power

Practice, Practice, Practice

“Perfect” Practice

makes “perfect”.

Persistence Pays


““When the When the going gets going gets

tough;tough;the tough the tough

get going”get going”

““Power-Power-lessness lessness is a state is a state of mind”of mind”

“The enlightened ruler lays his plans well

ahead; the good general cultivates his

resources.”Sun Tzu’s Art of War

Be Clear

• Be straight forward.

• Don’t leave any chance for

misinterpretation.

• Make sure that you were

clearly understood.

Be Consistent

• Consistent behavior. • Equal treatment.• No surprises.

It’s NOT What You Say, It’s HOW You Say It


Be Fair

Treat others the way you would like to be

treated

Keep Your Promises

• Respect is earned, not given.• Your actions speak louder than you

words.

Motivate & Reward

• Clear reward system.• In public.• Always celebrate success.

Reprimand

• Poor performance.• In private.• What would they do?

If You Don’t Know It, Ask About It

• No one knows it all.• Ignorance isn’t “not knowing”, rather it’s “not

asking” for knowledge • Make them feel good.

Be Accessible

• Always be available to help your team.• Open door policy.

Accept Criticism

• Even the best managers make mistakes.• Don’t take it personally.

Find, And Train Your Replacement

Excellence is a State of Mind

Make the decision to: Never again … do

anything that is not EXCELLENT

Always Remember,

“Quality People Produce

Quality Products”

Leadership & Management

Management skills for new managers