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New Manager Boot Camp
Eeshita GroverCharles Rygula
Agenda
• Introductions• Views on management• Views on content• Knowing your span of
control and influence• Content inventory and
audit• Suggested topics Image: https://commons.wikimedia.org/wiki/File:Rue_Bourbon_street.jpg
Eeshita
• Sr. Documentation Manager
• 8 years• Teaching
Image: www.storiedhouse.com#nature is a powerful force. #Nola #neworleans #naturefindsaway #history #story #home
Charles
• Sr. Documentation Manager
• 8 years• Assistant Lab
Manager/Lab Technician
Image: http://www.nola.com/homegarden/index.ssf/2011/07/down_in_the_treme_the_house_st.html
You
• Name?• Current role?
If manager, promo or hired in?• How long?• First post-college job?
Image: http://nolaux.com/
Exercise: What are your views on management?
• Think about your best and worst managers --what characteristics place them in that category?
• Key concepts?• Dos?• Don’ts?• Reasons
people avoid people management?
Image: http://www.nola.com/homegarden/index.ssf/2014/06/how_to_trace_the_history_of_hi.html
Exercise: What are your views on content?
• What is the role your content plays in the organization?
• How is it perceived?
• How is it valued?
• Is there an established vision?
Image:http://godutchbaby.blogspot.com/2009/07/ironworks-in-french-quarter-of-new.html
Know your span of control/influence
• Managers communicate at all levels and in all directions– SpOC = your direct reports– SpOI = your management + your peers
• Know the big picture and your team’s value
Image: https://commons.wikimedia.org/wiki/File:Dreyfous_Bridge_City_Park_New_Orleans_1941.jpg
Your team’s value?• Your team’s value is tied to
the product you produce…your content
• Form a clear message around the content your team produces– It’s not just documentation– They’re not just
Technical Writers• Know what differentiates
your team and what they deliver Image: https://hollygagneinteriordesign.wordpress.com/tag/french-design/
Getting to know your SpOC/I
• Day 0+ conversations• Ask open-ended questions, but keep it
conversational• Goal = get to
know them 1x1 • Keep it friendly
but professional –avoid bias
Image: http://www.pbase.com/blaf/image/76795090
SpOC/I Exercise:Understanding motivators
• What types of motivators might you expect to hear?
• Any relationships/inter-dependencies between them?
Image: http://www.myneworleans.com/New-Orleans-Magazine/January-2012/Armstrongs-Open-Arms/
SpOC/I Exercise:Understanding motivators (cont’d)
SpOC/I: Understanding challenges
• Don’t shy away from learning about concerns
• Be prepared for wide range of emotionsFrom dismissive or nonchalant to anger & frustration
• “Solutions” may come from you, the team, or from the individual
Image: http://eclectix.com/artitecture-lafayette-cemetery/
SpOC/I: Understanding challenges (cont’d)
• “Solutions” may be different from those expected
• Don’t be afraid to say you don’t know
• Coaching opportunities?• Opportunities to strengthen
the team?– Initiatives– Joint activities– Stretch activities
Image: http://chambersarchitects.com/blog.html
SpOC/I Exercise: Understanding challenges
• What types of challenges/issues might you expect to hear?
• Any relationships/inter-dependencies between them?
Image: http://www.theguardian.com/cities/gallery/2015/jul/30/abandoned-new-orleans-hurricane-katrina-in-pictures?CMP=share_btn_tw
SpOC/I Exercise: Understanding challenges (cont’d)
SpOC/I: Understanding personalities
• Develop ideas for how to better understand who you’re talking to
• Goal = promote open communication
• Watch body language • Listen to word choice
and tone• Coaching
opportunities?• Opportunities to
strengthen the team?
Image: http://chambersarchitects.com/blog.html
SpOC/I: Remote employees• Build relationships – communicate to build trust• Be flexible – work through time zone differences• Be considerate of diversity• Be fair and inclusive –provide equal opportunities
• Be open to travel
• Leverage technology
Image: http://www.cnn.com/2014/04/15/travel/worlds-longest-bridges/
SpOC/I: The content experience question
• Internal (team)– Response time to product needs, feedback from SMEs
– Efficiency in relation to other company functions (like R&D, Test, etc.)
• External– Alignment with customer satisfaction, usability, and feedback expectations?
– Compare to your competitors’ content/ product experience?
Image: http://www.carolsnow.com/tag/french-quarter/
Content inventory and audit• Content inventory = The process and the result of cataloging the entire information offering
• Content audit = The process of evaluating that content• Content inventory and audit are closely related concepts, and they are often conducted in tandem
Image: http://www.prcno.org/news-and-media/1015
Content inventory and audit – why?
• Clear assessment of how much• Content lifecycle insight• Understanding of what’s
working and what’s not– Highlights required
improvements – Practices to
continue/stop– Content that needs to
be improved/removed Image: http://www.yelp.com/biz_photos/preservation-resource-center-salvage-store-new-orleans?select=e1Cdqno_hLGxHsy-d_S_fQ
Content inventory – how?
• Identify what your team develops– Types– Quantities– Frequency– Audience
• Understand how they develop it– Tools– Processes (inputs/outputs)
Image: http://www.visualphotos.com/image/1x10376658/detail-of-golden-doorknob-in-cast-iron-gate-new-orleans-louisiana-usa
Content inventory – how?(cont’d)
Content audit – how?
• Analyze what your team develops – Architecture– Metrics– Consistency– Sources– Alignment with business processes
• Determine if it meets the needs of your business AND your customers
Image: http://www.loc.gov/item/2014630188/
Content audit – how?(cont’d)
Suggested Topics
Image: http://followyourcrazy.com/2012/08/10/french-quarter-friday-its-in-the-details/
Image: http://asofom.info/wrought-iron-fence-parts-new-orleans/
Image: http://www.myneworleans.com/Louisiana-Life/March-April-2011/Old-and-Magnificent/?cparticle=2
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Image: http://how
doitravel.com/2014/02/28/how
-to-do-new-orleans-in-an-rv-and-w
alk-to-the-french-quarter/
Image: http://digital-photography-school.com/wp-content/uploads/2013/09/Details-002-copy.jpg
Image: http://dragonsdennola.com/about/
Project management
From: Molly Munson
Project management (cont’d)
From: Kelly Eick
Tools
From: Molly Munson
Content value
From: Yvette Daniel
Content value (cont’d)
From: Kelly Hemminsen
Content value (cont’d)
From: Kelly Hemminsen
Employee communication
From: Kelly Eick
Employee communication (cont’d)
From: Molly Munson
Employee communication (cont’d)
From: Molly Munson
Employee communication (cont’d)
From: Lisa McCarty
Employee communication (cont’d)
From: Lisa McCarty
For more information
• Attend Eeshita’s Communications Manager’s Toolbox presentation on Tuesday, October 20
Image: http://www.101dreamvacations.com/mardi-gras-south-louisiana/
