Jayne Bratton - “Helping your middle managers to change the way your organisation behaves”

With Jayne Bratton

“Helping your middle-managers to change the way your organisation behaves”

7th July 2015

Helping your middle-managers to change the way your organisation

behaves - 7 July 2015

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2• Mum of 2 young daughters

• Married to Steven

• I love helping people to be happier in their work

• I love to be busy

• I believe in fairness

• I hope you like your Haribos – if not I have lots of others!

•What are middle managers•Why are middle managers important in change•Middle managers are the poor relative•How can WE help them•What happens when we help them•Summary.

Our Journey Today



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Middle Ma



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middle-managers are like Glue



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Yeah, yeah, I have heard it all before

and nothing changes

It’s all Talk

So we are now expected to do more

work in the same time with no extra pay

Why can’t they just leave things

aloneIt’s alright for them sat in their

air-conned offices

All they care about is lining their own pockets

and they don’t care about us



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Yeah, yeah, I have heard it all before

and nothing changes

It’s all Talk

So we are now expected to do more

work in the same time with no extra pay


aloneIt’s alright for them sat in their

air-conned offices

All they care about is lining their own pockets

and they don’t care about us

Quality is down

The workforce aren’t delivering at optimum

productivity



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Things aren’t going well with the

changes we want

Nothing seems to have changed – infact things seem to have got worse

Employee engagement

is low



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We promote shop floor

staff into team leaders and

then into middle

management with very little

upskilling…Helping your middle-managers to change the way your organisation


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“We expect middle-managers to deliver

our change, make our policies & strategy a

reality, deliver the day job and, run their

team…”


Our Journey Today



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alone

It’s all Talk

So we are now expected to do

more work in the same time with no

extra pay



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aloneIt’s alright for them sat in their air-conditioned

offices It’s all Talk


Our Journey Today



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then into middle




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“We expect middle-managers to be the glue between our vision, our

policies, and our profitability and yet we

don’t invest much time or money into developing their

management skills.”

•What are middle managers•Why are middle managers important in change•Middle managers are the poor relative•How can WE help them•What happens if WE help them•Summary.

Our Journey Today



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How we can help them

•Truly empower



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•Truly empower•Mystackes are ok



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•Truly empower•Mystackes are ok•Give them time to manage



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Give them time to manage


•Truly empower•Mystackes are ok•Give them time to manage•Always explain ‘why’



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•Truly empower•Mystackes are ok•Give them time to manage•Always explain ‘why’•Give them praise



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Don’t use a but as it negates the first part of the sentence…. For example:

That looks really good but I would have painted it blue

The Power of But



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•Truly empower•Mystackes are ok•Give them time to manage•Always explain ‘why’•Give them praise•Fill in the G_ps



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Different Glue does different things…



31Wood Glue comes in many different forms…

Less obvious gaps to fill in:

•What is a manager?



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Less obvious gaps to fill in

•What is a manager?•Communication and coaching skills



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Elements of Personal Communication

Elements of Personal Communication:• Spoken Words• Voice, Tone• Body Language



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Least obvious gaps:

•What is a manager?•Communication and coaching skills•Overcoming fear



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Least obvious gaps:

•What is a manager?•Communication and coaching skills•Overcoming fear•Managing change



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•What are middle managers•Why are middle managers important in change•Middle managers are the poor relative•How can WE help them•What happens when WE help them•Summary.

Our Journey Today



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Recent BIS Report • Bad management accounts for 56% of business failures and

costs the UK economy around £19 billion a year • 43% of UK managers rate their own line manager as

ineffective• There is ‘conclusive’ evidence to show that businesses that

invest in training and developing their people do better• Leadership development has a positive effect on every aspect

of a business



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ILM



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Employers say 93% of managers

perform better at work after

achieving an ILM qualification

•What are middle managers•Why are middle managers important in change•Middle managers are the poor relative•How can WE help them•What happens when WE help them•Summary.

Our Journey Today



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then into middle




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What would happen if the bond between your top-layer came apart

from your bottom-layer?

Middle Ma



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What are you going to do for your middle managers?



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Jayne Bratton

“Helping your middle-

managers to change the way

your organisation behaves”

Leadership & Management

Jayne Bratton - “Helping your middle managers to change the way your organisation behaves”